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CEX.IO Reviews

4.4 Rating 143 Reviews

87 %

of reviewers recommend CEX.IO

Company Reviews

4.4

Based on 143 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Returns & Refunds
Returns Process	Easy

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CEX.IO 1 star review on 1st December 2023

CEX.IO 5 star review on 1st March 2023

CEX.IO 1 star review on 10th June 2022

Stefan Petkovic

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's very easy to deposit money into CEX.IO but the problem is when you want to take your money out!! IMPOSSIBLE! Avoid this scam! It's been a few stressful days that I try to withdraw my money and I'm not allowed! I've been asked to provide lots of documents like DL, holding it in front of my face to verify it. Then I was asked it is not enough and I have to send them a video telling that I'm aware of this communication and my request! I did that and after a few days back and forward now I was asked again that what IPs I contact and if I'm aware of this activity from this IPs!!! I am a constant traveler and use different location to have access to my account. And now they asked me my travel history!! What's this platform?? The exchange crypto platform or immigration office?! The problem is they accept your money in a second and looking for ANY excuses to hold it and don't allow it to withdraw your OWN money!!! Keep away from this scammers!”

Posted 2 weeks ago

“My overall experience with CEX.IO has been largely positive. I appreciate the platform's user-friendly interface, which made it easy for me to navigate and execute trades. Additionally, I found their customer support to be responsive and helpful whenever I had questions or encountered issues. One of the standout features for me was the variety of cryptocurrencies available for trading, which allowed me to diversify my portfolio effectively. However, I did find that the fees for certain transactions could be slightly higher compared to other platforms I've used. Despite this, I continue to use CEX.IO for its reliability and the overall positive experience it provides”

Posted 2 months ago

“So, the customer service manager is GREAT. So is most of the support team. HOWEVER, this company charges OUT the ass, and has an ungodly amount of hidden fees, and gives people a f load of loop holes to jump through. To the point where this company DRAINED me of all the money I had. When they say it is the "final" payment. It isn't. Don't trust them. Be prepared to drop 2000 on it. If not more. All communication is done through email, or text. You don't even get to speak to an actual person over the phone. They're not apart of the Better Business Brueuo to report them. They can change their terms and conditions whenever they please. READ THEM! EVERYTIME. Had I known how f***ed off it would be to get my money. I would have uses a different company or something like cash app. INSTANT REFLECTION FEE is charge. Regardless of it is "instant". Even if you wait the alloted time to get it, thinking you wouldnt have to pay the IR. You're mistaken. I was told at least 10 different times that all my fees were the "final" one. Yet, everytime I paid them. I got charged more. What was initially supposed to be 200 down, turned into 2000. The Brueuo also decided it was a good idea to "protect my account" by doubling my IR. Granted they "compensated". However, they didn't tell me they did this until AFTER I paid the original 420 they asked for. All in all. F this company. Idk if every transaction is like this. However, to start up. It's a pain in the ass. DO YOUR RESEARCH AND READ ALL TERMS AND CONDITIONS.”

Posted 2 months ago

“Poor support from these lots, I’ve had my crypto locked on their platform for months. It’s always on verification or another. The support is poor, slow and incompetent. They abruptly cancelled my account without any explanation, leaving the funds trapped in the account. Even after receiving mails asking me to withdraw within 24 hours, the withdrawal process was painfully slow. It seemed like the company had no regard for their clients and their needs.However, I was able to recover my lost funds through the help of Phil Damian 15 at gma1l^com , who provided exceptional support and assistance in finding the scammers and retrieving my assets without any upfront payment. I am grateful for their outstanding service and recommend Mr. Phil Damian to anyone in need of help recovering funds lost to scams.”

Posted 3 months ago

“Bitcoin has really changed my life because I invest in it the right way and one thing that gives me joy is because I also learn the concept of trading from a expert to accumulate and hold more bitcoin. . Let a professional trader guide you on how to start your journey into cryptocurrency the right way. My first month using Mr.Dunn’s strategies and signals, I profited up to 400%. My 2.5BTC gave me a return back of up to 9BTC. Looking into this month as well, what have you planned to achieve? Why not take that step now and contact Mr. Dunn on WhatsApp +1 352 721 6837 or telgram @ stevendunn471 , and surely he will help you change your portfolio status.”

CEX.IO 1 star review on 1st December 2023

Posted 4 months ago

“CEX which I had used for many years lost my bitcoin after one of their many updates to their app which changed the layout. The new layout logged me out of my account and asked for verification which I fully satisfied to no avail It became apparent that customer care couldn’t help me, their answers were recycled and generic and it became clear that I just might never get my money back Thank God that I came by ENVERRACAPITAL.IO. a white hat Firm with knowledge and technical know how In handling cases such as loss of crypto assets and unlawfully frozen accounts. They were able to track and retrieve every bit of my assets to my amazement, especially considering it was such a large sum I urge everyone Facing difficulties with withdrawing their funds from this draconian organization to take all evidence to enverracapital.io They will help you get your funds out!”

Posted 5 months ago

“This exchange is the worst that will happen in your life. So many people were blocked by them for no reason and without possibility to refund their money. Official representatives block users and delete their real their reviews in social media. My case has taken 14 months, still no result. 20K USD blocked there. Support replied "please wait" since 14 months, though i provided them with all necessary information and documents. Use another platform and beware of these scammers. If you use it once, this will be the worst day in your life.”

Posted 10 months ago

“High fees, high minimum withdrawal amounts, website restarts over and over. very bad experience, avoid !”

Posted 11 months ago

“They are holding 26000 USD of my money since 4 months ago. And they don't let me withdraw it. Once a month they reply and ask for a new document. Once they need a screenshot of my USDT wallet. Next time, they need a video recording of it. Next time they need a screenshot of my TRX wallet. Next time they ask for a video recording of my TRX wallet. It's like they enjoy playing with me. And when you ask them for results, they just don't answer. The least they can do is to update me on the case. They don't feel responsible at all. They don't give a damn about your life problems. It gives them joy just to see you suffer. It really is, it has been proven to me.”

Posted 11 months ago

“tüm detayları ile efsane bir borsa. kolay alım satım yapabilirsiniz, güvenli olduğu için kriptolarınızı cex io da hodl edebilirsiniz, her zaman yaptığı efsane çekilişlere ve etkinliklere katılıp ücretsiz bir şekilde coin kazabilirsiniz. cex.io tavsiyemdir”

Posted 1 year ago

“I believe it is a good company as their website is very good and decent as i am from Egypt but didn't see a website this detailed with Egypt states and very fast too”

Posted 1 year ago

“One of the best exchanges for trading in fiat currencies, they have very small trading fees and withdrawal fees, and the platform has more than 100 pairs for trading”

Posted 1 year ago

“Cex.io is a great exchange option for crypto. Bot the website and android app are great. Fees are okay,and the UI is very intuitive. Many giveaways,easy to register and verify,and everything functions as it should. I've been trading for a couple of weeks now and i love the options. Easy to calculate what and how much you can buy for any amount at any price. Recommended !”

Posted 1 year ago

“I recently tried out CEX.IO to trade some cryptocurrencies, and I have to say, I was pleasantly surprised! The whole process was very smooth and easy to understand. It didn't take long to set up my account, and I was able to buy and sell my coins without any issues. What really impressed me was their customer support team - they were very responsive and friendly whenever I had a question. Overall, a great experience!”

Posted 1 year ago

“This project is really great, the features are interesting and there are some things that make me really like it, namely: 1. the transaction is fast 2. Elegant and easy to use 3. the user can understand the menu perfectly 4. There are no defects in the design 5. the product runs according to what the user expects always success and hopefully it can be a promising project when mainnet arrives.”

Posted 1 year ago

“I love this CEX Exchange. Very Easy to use Exchange. I personally use this Exchange. I really Like it. Because Trade is very Easy to operate and fast also.”

Posted 1 year ago

“Cex io is one of the leading cryptocurrency exchange, that is pushing the boundaries in this space ever since the beginning of crypto itself.”

Posted 1 year ago

“ease of use, fast service and hopefully reliability, support service at the level”

Posted 1 year ago

“Applications that can be very helpful in life. They help us learn, improve our skills, remind us of important things. It is worth watching interesting and noteworthy applications that I have tested long enough.”

Posted 1 year ago

“👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻”

Posted 1 year ago

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CEX.IO is rated 4.4 based on 143 reviews