Hi David,
Thank you so much for your kind review. I am so pleased you were happy with the selection on our website and and delivery of your trousers. We use Royal Mail and have found them excellent.
Hopefully you will revisit our website in the future.
Have a great Christmas.
Kind regards,
Aileen Solari
CCW Ltd
01877 332 614
“Staff are friendly, however; ordered an item of clothing online, what was sent did not match the image on the website!? Apparently the item in question has been discontinued and a 'newer' version sent out. Please update your website before taking orders or at least call before dispatch to warn. waited a few days, now have to go to the effort of returning an item which is a nuisance.”
Hi Chris,
Thank you so much for your writing a review for our website.
We are obviously very disappointed that you were not entirely satisfied with the product you ordered. This was entirely my mistake as the new style had been delivered before I had time to update the image from last season's design.
I can only hope you were satisfied with the resolution and that you will not be deterred from visiting our website in the future.
Wishing you a very Merry Christmas.
Kind regards,
Aileen Solari
CCW Ltd
01877 332 614
Posted 8 years ago
Hi Chris,
Thank you so much for your writing a review for our website.
We are obviously very disappointed that you were not entirely satisfied with the product you ordered. This was entirely my mistake as the new style had been delivered before I had time to update the image from last season's design.
I can only hope you were satisfied with the resolution and that you will not be deterred from visiting our website in the future.
Wishing you a very Merry Christmas.
Kind regards,
Aileen Solari
CCW Ltd
01877 332 614
“I would give Aileen a 10 in customer service!!! She sent me an email to confirm my size and then followed up with the tracking number. I have done a fair amount of shopping in my time and never has anyone gone out of their way to ensure customer satisfaction. Thank you, Aileen. I will be back !!”
Hi Tina,
Thank you so much for your kind review. We do try to provide excellent customer service at all times and it so nice that you have taken the time to comment.
I hope you have a great Chruistmas & you get to wear your lovely Barbour jacket over the festive period.
Take care.
Warmest regards,
Aileen Solari
CCW Ltd
01877 332 614
Hi Michael,
Thank you for your kind review. We do try our best to provide excellent customer service at all times & it is so good when that is recognised.
Hopefully you will re-visit our website in the future.
Have a great Christmas.
Warmest regards,
Aileen Solari
CCW Ltd
01877 332 614
HI Steven,
Thank you so much for your kind review. I am so glad you were pleased with your purchase & it arrived on time.
Wishing you a very Merry Christmas.
Kind regards,
Aileen Solari
CCW Ltd
01877 332 614
Hi Karen,
Thank you so much for your kind review. I am so pleased you were happy with the customer service you received, we do try our best at all times and it so nice when that is recognised.
Hopefully you will re-viusit our website in the future.
Have a lovely Christmas.
Warmest regards,
Aileen Solari
CCW Ltd
01877 332 614
Dear Antonio,
Thank you so much for your kind review. I am so pleased you received your boots on time.
Kind regards,
Aileen Solari
CCW Ltd
01877 332 614
Hi Owen,
Thank you so much for our kind review, we really appreciate you taking the time to comment on our service.
Hopefully you will re-visit our website in the future.
Kind regards,
Aileen Solari
CCW Ltd
01877 332 614
Hi Alexandra,
Thank you so much for your kind review. We really apprciate you taking the time.
I am so glad your husband is happy with his new Didriksons Coat. Hopefully you will re-visit our website in the future.
Thanks again,
Aileen Solari
CCW Ltd
01877 332 614
“I ordered a coat from CCW over the Internet. It arrived in 2 days. Free postage and to a Scottish Island too. Very rare indeed for that to happen. Most companies don't. I always visit the shop when I am in Callander. Always great services there too. Will definitely use again.”
Hi Linda,
Thank you so much for your kind review, we really appreciate you taking the time to comment on our customer service.
We look forward to seeing you in our Callander store in the future.
Thanks again,
Kind regards,
Aileen Solari
CCW Ltd
01877 332 614
“impressed and very satisfied with the conduct of the staff and the lady that processed my order also refunded it no problem as one of my buys was neat.....no problem
enjoy the quality of the items bought
allison
always a returning customer [especially at christmas time]”
Ho Allison,
Thank you so much for your kind review. I am so pleased you were satisfied with our customer service, we really do try our best and it is so nice when that is recognised.
We have lots of gift ideas for Christmas so hopefully you will re-visit our website in the future.
http://www.ccwclothing.com/gifts-accessories-c3/christmas-gift-ideas-c58
Kind regards
Aileen Solari
CCW Ltd
01877 3326 14
“Could not ask for a better service, from ordering, clarification on sizing and delivery. Not forgetting the quality of the coat ordered at a lower cost compared with other retailers. A* thank you”
Hi Julie,
Thank you so much for your kind review. We really appreciate your comments. The Anna Lascata coat is a gorgeous addition to your wardrobe this season and I am so pleased the fit was as expected.
Hopefully you will re-visit our website in the future.
Kind regards,
Aileen Solari
CCW Ltd
01877 332 614
“I cannot praise Aileen enough! She has been extremely helpful and patient. Hope you have a big medal for her as she deserves a very big pat on the back.
Aileens efforts to resolve issues has given me firm confidence to continue purchasing from CCW. Job well done.
Sally Hill”
Hi Sally,
Thank you so much for your kind review, I really appreciate you taking the time to comment on the service you have received. We pride ourselves in providing excellent customer service and it is so nice when that is recognised.
Looking at the winter forecast this year, I am sure you will get plenty of opportunity to wear your Aigle jacket.
Thanks again.
Kind regards,
Aileen Solari
CCW Ltd
01877 332 614
Hi Margaret,
Thank you for your kind review. I am so glad your experience with our website was satisfactory.
CCW is a family run business and we try our best to provide excellent customer service and stock our shops with beautiful, quality clothing & footwear.
THanks again & hopefully you will r-visit our website in the future.
Kind regards
Aileen Solari
CCW Ltd
01877 332 614
“I love this gilet but the sizing feels a bit small compared to other brands. If in doubt about what size to buy, I would err on the side of caution and select a larger size.”
Hi Karen,
That you for your positive review and feeback regarding your purchase, We really do appreciate it.
Hopefully you will re-visit our website in the future.
KInd regards
Aileen Solari
CCW Ltd
01877 332 614
Hi Maureen,
Thank you so much for your kind review. We are so pleased your found our website and customer service to your satisfaction.
Hopefully you will visit our website in the future.
Thanks again
Kind regards
Aileen Solari
CCW Ltd
01877 332 614
“Absolutely super jacket , perfect fit and delivery and service was more than just good, it was excellent. Thank you very much. Deserves 10 stars, never mind poor old 5 stars.”
Hi Kathleen,
Thank you so much for your kind review. We are so pleased your found our website and customer service worthy of 10 stars not 5. The Aigle jacket you purchased has been a fantatic seller for us and I hope it keeps your warm all winter.
Hopefully you will visit our website in the future.
Thanks again
Kind regards
Aileen Solari
CCW Ltd
01877 332 614
HI David,
Thank you so much for taking the time to write such a postive review, we really appreciate it.
Hopefully you will re-visit our website in the future.
Kind regards
Aileen Solari
CCW Ltd
01877 332 614
Hi Deirdrie,
Thank you so much for your kind review. We are so pleased you are happy with the service you have received from CCW.
The Seasalt coat you purchased is a lovely coat as is everything "Seasalt".
Hopefuly you will re-visit our website in the future.
Thanks again
Kind regards,
Aileen Solari
CCW Ltd
01877 332 614
“Excellent and super-speedy service. Emails when order was sent and refund THE NEXT DAY on items that were retuned. Highly recommend this shop for their wonderful customer care.”
Hi
Thank you for taking the time to write such kind comments on our Reviews page. We really do appreciate it.
I am sorry your Seasalt trousers were not suitable, but hopefully you will re-visit our website in the future and find something that is perfect.
Thanks again,
Kind regards
Aileen Solari
CCW Ltd
01877 332 614
