Cazenove and Loyd Reviews

4.51 Rating 41 Reviews
90 %
of reviewers recommend Cazenove and Loyd
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About Cazenove and Loyd:

cazenove and loyd create the ultimate tailor-made holiday, once in a life time family trips and luxury honeymoons. With 20 years experience in tailor-made luxury travel, they also plan private events for special occasions and offer small escorted group tours.

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Anonymous  // 01/01/2019
If you want to overpay at least by +15-20% vs other luxury travel agencies and want to be treated like literally a nobody when you do have a real issues.... then go ahead and use this agency. We learned the lesson the hard way. NEVER AGAIN .
Posted 1 year ago
Ludicrously expensive travel agency. Great friends of ours from L.I. had suggested casenove+loyd, After perusing their stunning webpage we contacted them. Our excitement fogged our due diligence and we paid a deposit. The holiday went well, however we rapidly had a bitter pill to swallow when out of curiosity we asked another company to quote what we had done, we paid over $4,000 more than the rack rate.
Posted 1 year ago
We returned from our trip to Africa feeling like Cazenova and Loyd had not properly prepared us. There were numerous ways that we felt let down and our skeptical side suggests that Cazenova and Loyd was more interested in taking their fee rather than providing important, helpful information that we required for our trip. Would not recommend Cazenova and Loyd!
Posted 1 year ago
We booked quite late with casenove+loyd travel agency as a colleague in Great Britain suggested getting in touch with them. They were quick to respond and we hastily booked our vacation. Later finding out that we paid over the odds- approximately 10-15% more than some of the quotes we later received that looks very similar….. my husband questioned the price they gave & we did not receive a satisfactory response. The trip was jolly, but it was clear that the lady that arranged the trip did not have much knowledge of the country as she offered no alternatives or insights/suggestions into our areas of interest and the itinerary felt very “off the shelf” and it was extremely expensive. We will not return, and nor will our associates.
Posted 2 years ago
we recently went on a trip to Jordan and Egypt organised by Cazeonve and Lody, we both had a very good time. accommodations and local guides were well chosen. our agent was always prompt on responding our queries. The only thing which I think it needs improvement is the timing on sending itinerary plus the layout and information listed on the itinerary, they may want to review one more time to ensure it has most updated or accurate final information on the final version. beside that we were very happy to have them organised our trip. Thanks Cazenove and Lody team
Posted 3 years ago
We recently went on a wonderful bird watching trip to Zimbabwe all organised by Cazenove and Loyd. We visited two camps, Little Makalolo in Hwange Narional Park and Musango on Lake Kariba, two totally different parts of the Country but both stunning in their own ways. All the various travel arrangement worked like clockwork and the welcome and attention at both camps was excellent. Wanting to concentrate on birds, the standard and the knowledge of the Guides that C & L particularly chose for us was outstanding. Although Cazenove and Loyd operate at the higher end of the market, our tailor made trip was worth every penny and we will much look forward to another adventure with them in the near future. They really know how to do it!
Posted 6 years ago
Everything worked brilliantly from when I first shared our plans to the flight home. The arrangements to get us to the wedding were excellent and our drivers in Nairobi were helpful, courteous and a pleasure to travel with. Samburu was fantastic and a great recommendation. Hopefully one day there will be the possibility of travelling again MANY THANKS MILLIE Jenny
Posted 6 years ago
Lovely knowledgeable guides who made the whole trip varied yet seamless. Always happy to go the extra mile they made us feel we were VIPs. The background admin meant we didn't have to worry about any of those boring details like transport! Hotels lived up to expectations and the whole holiday was truly amazing. The Burmese all seem to smile, and their default mode is kindness and consideration.
Posted 6 years ago
This was first class; divine. I want an extra star in the box above with "Outstandingly excellent" in it. "Very good" simply isn't good enough! Emily helped Karen set up the bits she couldn't do and also coordinate the 14 others' travel arrangements, documentation, diving certificates, etc etc etc. Painstaking work - like herding cats - and she did it perfectly. The flight connections, drives to hotels and other details were all very smooth, we all met up as planned and had a seamless, easy time. (And due to panic emails and the great response from the Caz nerve centre in London we also had enough wine on board the boat!) Thank you!! This was quite simply the best holiday I have ever been on. I have travelled far and wide for 50 years and really don't say that at all lightly. Quito was wonderful and our hotel was great fun - hilarious bits of décor and the residents reminded us of the Marigold Hotel. It is brilliantly positioned, with v helpful staff. Quito on a Sunday morning is much recommended - obviously has few shops etc but the atmosphere with markets, music in the square, etc was magical. Worth going up the cable car if the weather is clear. Roof-top evening restaurant with band on Saturday was great. The Napo exceeded expectations by a mile and you should be very happy to send others to the lodge we stayed at. We thought we would emerge from the jungle covered in boils, bites and missing various bits to some creature or another, having spent most of the time huddled under a mozzie net. As it is we have to pause to think which of the forest or the Galapagos was the better. The rooms (they were the best but not many $ more) we were in were excellent, the service on all fronts was brilliant and the food perfectly adequate. But the camp, the lake, the wildlife guides, the trips in canoes in the little rivers, the forest itself, the family feeling of the place (all owned and run beautifully by the 30 families that own the land) and the amazing wildlife - 9 species of monkeys, 60 species of birds, giant river otters seen every day - was all simply incredible. We LOVED it! And there are NO mosquitos; they don't like the black river water, so contrary to all websites, etc there is no risk of malaria at all. Not a single insect bite - it was a very easy, happy experience. We also saw others who had been to the two other Napo lodges and ours got top marks from them too. 4 nights is about perfect, we felt. Happy to have seen almost enough, and happy to move on; but I could easily go back. The Athala was also way beyond expectations. Excellent accommodation (loads of room in the cabins and common areas,) food and staff. I really mean excellent - way beyond comfortable, delicious and nothing-too-much-trouble. There are some other similar catamarans but I cannot believe the others will have as good a crew. A delightful young team led by an obviously very experienced Captain, and as well as good hosts they were also good seamen. A couple of tips: we much preferred eating lunch outside in the bar area to inside, which they happily did for us except when in rough sea, and they could maybe do an extra BBQ (there was just one, which was outstanding.) The only slight quibble with the week in the islands was that our guide was hugely knowledgeable but slightly lacking in humour. Just as much our fault as his I suspect; we were probably a nightmare to deal with. Imagine 16 hooray Henry's versus his normal fare of silent Attenboroughs who've never met each other and have ears only for him. That is not to say we didn't appreciate the wildlife. We were completely stunned by every day and every swim or walk of every day. Amazing. We all know about the Galapagos, and think we know what to expect but we probably had moments every day where we were truly amazed by something extraordinary. I know you can go year round, but I think Feb-March is about perfect, with very good weather and mostly warm water; aside from Mrs Mason who will happily spend all day in a wetsuit and possibly sleep in it, most of us were v happy without one. Here is the only single "but" of a magical two weeks: Guayaquil is a dump - universal opinion from all 16 of us. And the rep there - airport meeter and greeter lady - failed to meet one couple, late for another and failed to tell us when she had picked up the late arrivals as she had promised. I'm not sure what else she had to do, but anyway managed not to do the one thing she was supposed to; ie meet everyone. The hotel is OK if you're looking for Birmingham's best but so out of character to the rest of the trip - utterly soul-less. And the town is really ghastly. As all flights seem to go via Quito, I strongly suggest you bite the bullet on the transfer times from the airport there to town and send everyone to Quito. The Guayaquil bit is just for information / suggestion; it in no way stopped us enjoying every minute of a fab holiday. Do call if you want more background - [Personal Information Removed]. Robert
Posted 6 years ago
The best description of cazenove+loyd is 'off-piste luxury' for families or couples, adventure, discovery or pure indulgence. Each destination expert is truly passionate about their areas and their clients, ensuring the perfect tailor-made holiday is crafted for them each and every time. Clients speak to the same consultant who has extensive first-hand experience in the destination they are interested in, from initial inquiry to the follow up call on their return home. cazenove+loyd's speciality is finding that little known gem or gaining private access to people and places not normally on any tourist map. c+l offer truly extraordinary holidays.
Posted 6 years ago
We recently returned from a beautiful holiday in Sri Lanka – the mix of culture and beach was the perfect holiday. Our guide was fantastic really helped us understand the country. Cant wait for the next trip!
Posted 6 years ago
Superb holiday, handled exceptionally well from start to finish by cazenove and loyd.
Posted 6 years ago
We absolutely loved our holiday and would definitely recommend Cazenove and Loyd to friends and family. We'll certainly book our next holiday through Caz Loyd!
Posted 6 years ago
To be honest we sadly do not have much regular communication with the team. However, we have always been aware that C&L provide occasional quality reservations. It would be nice to be approached for joint marketing, which to my knowledge, has never occurred. This may increase awareness of our product with both staff and clients.
Posted 6 years ago
Cazenove+loyd quite literally made our dreams a reality. both planning the trip with our designated experts & experiencing it was incredible. Highly recommend!!
Posted 6 years ago
Words cannot describe just how truly incredible our holiday was; I would recommend cazenove+loyd unreservedly.
Posted 6 years ago
The whole trip was perfectly organised and it really felt that no request was too much for cazenove & loyd. They really have set the bar high for future holidays!
Posted 6 years ago
Amazing holiday in Mexico! Thanks so much
Posted 6 years ago
The most well organised holiday we've been on.
Posted 6 years ago
Cazenove & Loyd took great care to understand our requirements and what we hoped to get out of our trip. Our expectations were exceeded at every stage. They are an exceptional group of people. Thank you.
Posted 6 years ago
Cazenove and Loyd is rated 4.51 based on 41 reviews