Cazana Reviews

Name: Cazana
Address: Keeton's RoadLondon, London, United Kingdom
Rating: 4.20

4.2 Rating 3,561 Reviews

79 %

of reviewers recommend Cazana

Company Reviews

Questions

Metrics

4.2

Based on 3,561 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

020 3608 7768

Email:

support@cazana.zendesk.com

Location:

Keeton's RoadLondon
London, United Kingdom
SE164EE

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Cazana 5 star review on 29th November 2017

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not buy, will not let you use all the checks.”

Helpful Report

Posted 1 year ago

“Rubbish. Completely rubbish in the last 6 months”

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Posted 1 year ago

“Initially, using Cazana was a positive experience. Before going to look at a car, I'd check details regarding it using the number plate and decide whether or not to continue my interest in it. However, at some point three years ago, various features were removed such as owner changes, registration swaps and one free valuation meaning there was no longer a reason to favor Cazana over other history checkers. This was a shame, as they really had a USP over other car checking services. Things appear to have gotten worse still since the takeover by Cazoo as an error message appears when trying to access the website. It won't be long until this once resourceful website is forgotten about.”

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Posted 2 years ago

“Amazing service”

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Posted 2 years ago

“Didn’t make it clear that the search won’t provide certain details of cars registered in the north of Ireland. Waste of money unfortunately for me.”

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Posted 2 years ago

I'm sorry we were unable to provide these details. Some of the information we provide are through the DVLA and they don't have all these details so we can't include them.

Posted 2 years ago

“Review didn’t show finance details so I could ring finance company to see what finance was left on a car I was thinking of buying.”

Helpful Report

Posted 2 years ago

Thank you for your review Scott, I'm sorry the check didn't provide you with the information you required. If you can email in to support@ukvehicle with details of the VRM you ran the check on, and we can have a look at this for you.

Posted 2 years ago

“Very detailed report delivered quickly and easy to use. I use it when selling my car too because it provides a full history to show the buyer. Details within the MOT history are particularly helpful when looking for what might need attention.”

Helpful Report

Posted 2 years ago

Thanks Paul - I'm glad our information was helpful to you.

Posted 2 years ago

“I purchased 5 car check HPI pack which worked as it should. The only issue is that the platform didn't save the HPI checks so when I ran the same number plate again it wanted to charge me.”

Helpful Report

Posted 2 years ago

I'm sorry you weren't able to use your checks. You would need to log in and any remaining checks should be available for you to use. Please can you email support@ukvehicle.com with the details and we can have a look for you.

Posted 2 years ago

“I was interested in the MOT history of my car. Was unable to get this information. Was hoping to uncover information about possible plate changes which also weren’t in the data set so overall waste of money for me.”

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Posted 2 years ago

Sorry to hear this - please could you e mail us at Support@ukvehicle.com to enable us to investigate it further.

Posted 2 years ago

“Very good service and great value with the 5 checks for £19.99”

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Posted 2 years ago

That's great thanks very much.

Posted 2 years ago

“I was expecting a full report of timescales of previous owners only to find the history of one of the previous owners”

Helpful Report

Posted 2 years ago

Sorry to hear this, please can you email us at support@ukvehicle.com with more information to enable us to investigate.

Posted 2 years ago

“Very Clear and Concise gave me all the information I need really helpful when I rang to ask a question”

Helpful Report

Posted 2 years ago

Thanks Stephen - glad we could help you.

Posted 2 years ago

“The whole point of my check was to see the valuation of my vehicle, a service they offer. It clearly states the check includes a valuation. On getting the report there was no valuation. I contacted them and they fed me some bull that they do not value vehicles over 250,000 miles. They have mis-sold me a check. I asked for a refund on which they replied back with a valuation from another company.”

Helpful Report

Posted 2 years ago

I'm sorry that you don't feel you received a good service from us. On receipt of your email we replied explaining why no valuation had been included and to advise that we had run a valuation on your VRM and included that information in the email. We further replied that we had refunded the value of your check.

Posted 2 years ago

“Showed incorrect info about my car , stated cat b local loss and gave the totally wrong make an model in vehicle description. Avoid and when I rang they said I had to email the complaint . Waist of time”

Helpful Report

Posted 2 years ago

We raised a ticket for you on this matter yesterday after your call and have responded to that this morning to advise this is being investigated. If you'd like to add any further information on the ticket please feel free to email a reply.

Posted 2 years ago

“The Report was comprehensive and covered all the points I wished to check.”

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Posted 2 years ago

Thanks for the review Edward. I'm glad we were able to help.

Posted 2 years ago

“I’ve used Cazana a few times, and will continue to… all the information I need to reassure me of a card history before purchasing”

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Posted 2 years ago

Thank you Wendy. So glad we were able to help.

Posted 2 years ago

“total rubbishj they have no idea of mileage they werre over 25000 roughly on mileage”

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Posted 2 years ago

I'm sorry you felt the mileage was wrong. If you'd like to email in to support@ukvehicle.com with details of the vehicle registration, we can investigate this for you.

Posted 2 years ago

“Better car checks out there that are kept in your account and as a downloadable PDF so try them instead!!!!!!”

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Posted 2 years ago

Sorry to hear this - please can you email us at support@cazana.com with more information to enable us to investigate

Posted 2 years ago

“Bought 3 checks First 2 checks amazing Arrived at house 150 miles from home to conduct 3rd check No way, no link would work. Went to cazana web site , no way to state code other than pay again. Paid again Great, check completed. But Bad taste left in mouth. Paid for 3 checks Got only 2. Within timescales. Ripped off Never again. Great service, probable lifetime customer. Extinguished by bad links. Please refund my 9.99 amd rebuild”

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Posted 3 years ago

Sorry to hear this - please can you email us at support@cazana.com with more information to enable us to investigate. We need the registration of the vehicle that you checked

Posted 3 years ago

“Excellent Service .”

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Posted 3 years ago

Thank you Phyllis. So glad we were able to help.

Posted 3 years ago

Cazana is rated 4.2 based on 3,561 reviews