“The initial service, when looking to purchase the car was great as the sales person was extremely helpful in advising potential purchase routes as to what cars were best suited to my budget. After a decision was made as to what car to buy the sales person was again very understanding in helping put right unsatisfying features about the car, for example: the door panel had a split in the leather and therefore had to be replaced. They couldn't do enough to help.
However, upon purchase of the car I also paid for a rubber boot liner and was told to pick it up in a couple of days later. When I went pick up the boot liner on the specified date I was told that the wrong type had been ordered and as a result had to wait a further week. The second time I go down to pick up my RUBBER boot liner and take it home, only to open it to see that it is not rubber at all and also, it didn't even fit the car! Therefore, this meant I had to make a third trip to Cawdor in order to return it. Now I am still waiting on a reply on the boot liner situation!”
Hi Mr Weston, sorry to hear that you feel let down. We take customer satisfaction very seriously and always endeavour to make sure all our customer's needs are met.
Looking into this, I understand the genuine accessories available weren't to your liking so we are looking at options with third-party supplies. Apologies for the delay, as we usually turnaround accessory orders fairly quickly.
We have asked the team to contact you soon with an update and we hope to get a suitable product for you to ensure you enjoy many miles of happy motoring in your new car.
Kind regards,
Customer Care Team
“Wheels have started to rust on my Mokka which is under 3 years old. Have had to chase garage 4 times to get something done but have still not have a reply as to what action will be taken.”
“After my car broke down on 6th October, which I purchased on 1st. September, I received neither apology nor sympathy from Cawdor. The only thing the Service Manager was concerned about was that I hadn't received a printed report about the breakdown from the AA mechanic. I arranged for this the next day. I tried to get help initially by pressing the red OnStar button. However I was told no help was forthcoming as the car was not registered with OnStar. I was not informed that I had to register the car by Cawdor. I was pleased with the help the AA provided as they managed to get the car working & I was able to get home. At least I was able to phone Cawdor & obtain the AA number.
I could not get a courtesy car until the following Wednesday. The car I received was an Astra which was in dire need of valeting. It was dirty inside & smelled.
Altogether not a very good all round experience with Cawdor,”
Hi Mr Thomas, I am very sorry to hear this. We take customer satisfaction very seriously and pride ourselves in delivering hundreds of new and used cars each month across Wales that undergo extensive safety checks and inspections beforehand.
Please accept our sincere apologies for the inconvenience caused by not having a courtesy car available sooner, and appreciate the vehicle was not cleaned to our usual high standards because of this. I am happy to see that the issue has now been completely resolved, and covered under Vauxhall Warranty.
We do hope you choose to visit Cawdor again in the future, as we are always working to improve customer experience.
Kind Regards,
Customer Care Team
