Caversham Vehicle Hire Reviews

3.82 Rating 17 Reviews
71% of reviewers recommend Caversham Vehicle Hire

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Customer Service
communication channels
Telephone
"It pains me to write this review, as I did find most of the staff that I have spoken to in regards to my booking were absolutely lovely. I hired a mid size car for a weekend and was shocked to find it was over 8 year old when I picked this up! It has so many scratches etc when you inspect, that you cannot list them all. What upset me was the picture they use on the website was the latest VW Golf - and the car we were given was not even the model shown. Worried about the age I had no choice but take the car as I needed to leave... It broke down at the M6 service station ( it would not start when we return from a comfort break) The guy from Caversham called out the RAC who said the starter connection was 'bodged' and it was no wonder it had failed. 3 hours later we got back on our journey only to find that on our return we got a parking ticket for staying too long at the M6 service station. When talking to Caversham vehicle hire they were all so helpful and with them sending my the RAC document, the fine was excluded. All I want to warn people is that the cars they hire are very old... too old and don't reflect to the image they sell on. Please note the Staff are good, but the policy on cars not."
Posted 2 days ago
Visit Website
"When booking your pick up time with caversham car hire make sure to leave time as we had to wait over an hour to actually get the van, during this time the lady mischarged us £200 deposit which we had actually already paid so she had that money sent back to us. The van was perfect for our needs and returning it was very quick as well. However, the issue came when we waited for our deposit of £200, the woman first told us that it had already been paid back until we reminded her that was the deposit she had wrongly taken from us. It then took 2 months and several calls and a talk with the manager for the company to finally give us our deposit back."
Posted 1 month ago
"The staff weren't friendly. There was no welcome or smile. Every minute that we stood waiting in their office for the van was obviously a complete inconvenience for them. We were passed between 5 members of staff and it was obvious no one had a clue what they were doing. Had to wait almost two weeks for a deposit to be returned. Won't be using again."
Posted 3 months ago
"Excellent service and very reasonable rates. Hired a Nissan Qashqai over Christmas, just cleaned as I got there, no problems and a nice car. Painless pick up and drop off and I would recommend them to anyone."
Posted 8 months ago
"A good experience,, very friendly and helpful ."
Posted 9 months ago
"Had to wait 35 mins for them to do paperwork. Then 20 mins wait for vehicle to be given and we where the only customers in there at the time . Van in shocking condition AND FILTHY DIRTY BOTH WING MIRRORS BROKEN WITH HOLES AND CRACKS. DENTS SCRATCHES ALL OVER IT VAN DOES NOT LOCK AT ALL. KEY ALMOST HANGING OFF KEY FOB HOLE IN FLOOR IN BACK OF VAN. ONLY ONE DOOR WORKING AND OPENING AT BACK OF VAN. FRONT LEFT WHEEL SOUNDS DODGY WHEN YOU BRAKE AND CHANGE GEAR. NO SIGNS IN TOP OF GEAR STICK. AND PAID 180£ FOR THE PRIVALEGE TO RENT VAN FOR 3 DAYS. ABSOLUTELY SHOCKING CONDITION. BEWARE!!!! We had to drive to Devon from reading in this bone shaker and it's only a 2015 plate . Not good at all."
Posted 9 months ago
"Lovely people who helped me out at the last minute when my car failed its MOT. Very professional and responsive...can,t thank them enough."
Posted 9 months ago
"Hired a small car for the weekend. An apparently family run business offering excellent service and rates, would not hesitate to highly recommend and make use of again."
Posted 11 months ago
"Van looked like it was out of a war zone, was returned the same day with no new dent or scratches but still got charged £100 for a new dent!"
Posted 11 months ago
"They make hiring easy and no stupid mortgage deposits friendly helpful have used for years and still do even though moved to Dorset from Berkshire"
Posted 1 year ago
"Fantastic professional and friendly service - I needed a car quickly and they bent over backwards to provide one in 5 mins and at a great price. I have hired through them before and the cars and vans are very well presented and of a very high standard. Thank you for being so brilliant, I look forward to hiring from you again."
Posted 1 year ago
"Great Service highly recomended"
Posted 1 year ago
"Saved my holiday birthday"
Posted 2 years ago
"Just saved my birthday holiday as other companies won't take cash or let someone else pay for my car with their card great help thanks"
Posted 2 years ago
"Great family run business. Hired two transit vans over consecutive weekends. Easy to book, no hidden charges and a clean fleet of vehicles that were ready to drive away upon arrival. Mr J N Jones (Wokingham) September 2016"
Posted 2 years ago
"I ve only just booked the car but would like to say that the customer service both from Tony and Jason was fab! They will even deliver the car to your desired pick up point and at the end of your hire, pick up the car! Brilliant. Very quick and easy to book."
Posted 3 years ago
"After being let down by Thrifty, Caversham Car Hire were able to find me a car with just 2 hours . Their staff were professional and polite, and the process of hiring the car was very simple. I'd highly recommend this company, and would definitely use them again."
Posted 4 years ago
Caversham Vehicle Hire is rated 3.82 based on 17 reviews