CaterSpeed Reviews

Name: CaterSpeed
Rating: 4.82

4.8 Rating 676 Reviews

97 %

of reviewers recommend CaterSpeed

Company Reviews

Metrics

4.8

Based on 676 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

CaterSpeed 5 star review on 14th December 2023

Janice Potter

CaterSpeed 5 star review on 16th April 2021

Saroosh Masood

Anonymous

Anonymous // 01/01/2019

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“Ordered a double pot wash sink and asked for the delivery to be delayed until a specific week. No follow-ups on delivery via email at the start of the week, had to call to check in and was told it will be delivered this week and then called again later in the week when nothing seemed to progress. On Friday was told the order was stuck “in progress” and hadn’t been despatched but that they would speak to the warehouse and get it despatched that day for delivery the following Monday. No delivery info received from them so had to call to check in, found that it still wasn’t despatched. Nice people, but poor degree of communication and organisation.”

Helpful Report

Posted 3 months ago

Hi Aaron, I'm really sorry that you experienced this issue and that we were unable to provide the level of service that you would expect from Caterspeed. I'm glad that we were able to sort it in the end, but we have to hold our hands up and acknowledge that on the occasion, we were simply not good enough.

Posted 1 month ago

“Great service”

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Posted 11 months ago

“Bought an induction egg pan as these are quite limited in range. Did half expect the item to be non-stick, but its does require a good dollop of oil for a mess free egg, noted not listed as non-stick Handle doesnt stay cool, so not as described Shipping was a lot more than £2.99 Royal Mail at £6.75, think ive been overcharged with this. Maybe its expensive to subsidise Paypal costs?”

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Posted 11 months ago

Hi Mark Thank you for your review. This is our company review page (as opposed to product reviews) and so to address the delivery costs comment... we despatch everything by tracked overnight courier, we don't use Royal Mail. We don't make any profit on delivery charges, in fact as you probably realise, at £6.75 the cost is subsidised from the true cost of the courier service. We only charge this subsidised rate on smaller orders and on larger orders we absorb the delivery costs completely. I will send you a link to the product review page for the product that you ordered.

Posted 11 months ago

“Great product and prompt delivery thanks”

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Posted 11 months ago

“Excellent customer service. I mistakenly made an error on my delivery address but your staff personally rang and emailed me several times to resolve the issue. So refreshing in this otherwise modern world of faceless automation. Thankyou for bucking the trend. Steve”

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Posted 1 year ago

“Great service quick delivery . Products as described and being able to by the roll top polycarbonate lid for the electric bai Marie a much cheaper option than the stainless steel lid. Will definitely buy more products from this company. Great service Thankyou”

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Posted 1 year ago

“Great efficient service”

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Posted 1 year ago

“after an initial hiccup regarding accessibility delivery was first class”

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Posted 1 year ago

“Speedy service order 7pm arrived next day 9am”

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Posted 1 year ago

“Very friendly helpful and efficient staff. Good products at a reasonable price. Can’t do better than that.”

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Posted 1 year ago

“Prompt efficient service. Alex is very helpful.”

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Posted 1 year ago

“a little smaller than I expected but does the trick”

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Posted 1 year ago

“Very efficient and excellent service. Thank you!”

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Posted 1 year ago

“quick to order and prompt delivery”

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Posted 1 year ago

“I have only recently started ordering from CaterSpeed having switched from another supplier and they have been great. The service is great, if there is an issue the matter is resolved quickly and with no fuss. The range of products is great, you can always find what you need and most importantly they are indeed Speedy! great find, will be sticking with them.”

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Posted 1 year ago

“Order arrived very quickly, but after several uses, the knives developed some rust marks on the pattern on the handle.”

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Posted 1 year ago

“Perfect knives for me. Excellent service Yes”

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Posted 1 year ago

“Great fast service just what we needed.”

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Posted 1 year ago

“Did everything right. Fulfilled their promise”

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Posted 1 year ago

“Quick delivery and product was as advertised”

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Posted 1 year ago

CaterSpeed is rated 4.8 based on 676 reviews