Castle Hot Tubs Reviews

Name: Castle Hot Tubs
Address: Hayscastle, Haverfordwest
Rating: 4.88

4.9 Rating 1,055 Reviews

97 %

of reviewers recommend Castle Hot Tubs

4.9

Based on 1,055 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01348840509

Location:

Hayscastle
Haverfordwest
SA62 5QG

Castle Hot Tubs 5 star review on 10th March 2022

Thomas P

Castle Hot Tubs 5 star review on 20th July 2021

Maureen M

Castle Hot Tubs 5 star review on 22nd June 2021

Elaine T

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered and delivered as per the invoice. Not the cheapest website but service to date was perfectly acceptable”

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Posted 4 years ago

Hi Jeremy, many thanks for your positive review. We are pleased to hear that you have found our service efficient as we aim to make owning and running a hot tub as simple as possible. Kind Regards, the CHT team.

Posted 4 years ago

“Always get hottub parts and chemicals from castle hottub if possible as fast reliable service .”

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Posted 4 years ago

Hi Paul, many thanks for your positive feedback and rating. We always aim to maintain efficient & good quality service and we hope to continue to provide you with this in the future. Regards, the Castle Hot Tubs team.

Posted 4 years ago

“Very customer friendly website and good stock of quality goods at very reasonable prices. Would highly recommend. I found the text "chat" service awkward to use and not very successful, not because of the operators but it seems due to unstable software.”

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Posted 4 years ago

Hi Charles, many thanks for your positive feedback and rating. We aim to maintain an efficient & friendly service and to provide good quality products at a fair price. The web based text chat service is a great feature, but we are aware that on occasion it has proved unstable. Our developers are working on making it more reliable! Regards, the Castle Hot Tubs team.

Posted 4 years ago

“Really good service from Castle hot tubs. The Estelle filter cleaner isn’t as good as I hoped it would be tho and not worth the money at all. I can get it cleaner just soaking it and using the hose. Really disappointed with the product”

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Posted 4 years ago

Hi Dionne, many thanks for your positive feedback and rating. We strive to maintain an efficient & friendly service and provide good quality products that make owning and operating a hot tub simple. We are disappointed to hear that the filter cleaner has not met your expectations. Water pressure can affect the efficiency of the product. If you think we may be able to help you use the product more effectively, please give us a call. Regards, the Castle Hot Tubs team.

Posted 4 years ago

“I Really like the choice of products on Castle Hot Tubs’ website. I ordered a few and they came quickly and were just as anticipated. I’m a happy customer! Only concern initially was that I received no order confirmation email so was concerned until the products arrived. Luckily this didn’t take long.”

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Posted 4 years ago

Hi Laura. Many thanks for taking the time to review our service and products. We are really pleased to hear that you are a happy customer. Sorry to hear that you didn't receive a confirmation email. We swapped over web and email servers very recently and for a short period of time confirmation emails were not dispatched. This issue has now been resolved, but if you need a copy invoice for your records we will be very happy to provide. Drop us a line on info@castlehottubs.co.uk or call Customer Services on 01348-840509. Regards, the CHT team.

Posted 4 years ago

“Good service will buy use again”

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Posted 4 years ago

Hi Steve. Many thanks for taking the time to review our company. We are so pleased to hear positive feedback and hope we can continue to provide you with excellent good in the future. Kind Regards from all of the Castle Hot Tubs team.

Posted 4 years ago

“Great service. Prompt delivery with Discount available for signing up.”

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Posted 5 years ago

Thank you for taking the time to review our service Is, it is much appreciated. Kind Regards from all the team at Castle Hot Tubs.

Posted 5 years ago

“Steve.chapman895@gmail.co”

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Posted 5 years ago

“I have ordered from castle hot tubs on numerous occasions and was a bit disappointed when i received my order to be charged delivery, i didnt ask for immediate delivery as there was nothing that i ordered which was required straight away but apart from that i am always happpy with the service.”

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Posted 5 years ago

“Good service, very competitive prices. Will definitely use Castle Hot Tubs again. One criticism: If you don’t need the goods straight away - untick the right box, otherwise you’ll pay extra for postage.”

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Posted 5 years ago

“I ordered, waited, received..... no worries”

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Posted 5 years ago

“Ordered a hot tub filter cleaner which arrived quickly. Only reason that I haven't given 5 stars is that the pricing wasn't clear on the website and I ended up paying a lot more than I expected with VAT and delivery charges. Although I spent over £100 I still had to pay for delivery and probably could have got one deliverd free from Ebay.”

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Posted 5 years ago

“They took the time to phone me to inform me that my delivery would be later than first thought, I wasn’t in a rush so they refunded the postage for next day, I am very happy with their customer service.”

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Posted 5 years ago

“Prompt delivery, goods as described”

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Posted 5 years ago

Castle Hot Tubs is rated 4.9 based on 1,055 reviews