Cartridge Shop Reviews

Name: Cartridge Shop
Rating: 4.77

4.8 Rating 17,265 Reviews

100 %

of reviewers recommend Cartridge Shop

Company Reviews

Metrics

Info

4.8

Based on 17,265 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge Shop 5 star review on 3rd March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered cartridges last Saturday and still not arrived. Waiting.”

Helpful Report

Posted 6 years ago

Dear Doug, Thank you for your message. I have sent you a direct message regarding the delivery of your order. If you need anything further, please do not hesitate to contact me. Regards, Simon

Posted 6 years ago

“cartridges not compatible with my Kodak computer.sold as compatible?”

Helpful Report

Posted 6 years ago

Dear Mrs Harvey, Thank you for your review. I was sorry to read that you have had problems with the cartridges supplied. I have sent you a direct email in order to resolve any issues for you. I look forward to hearing for you. Regards Stephen

Posted 6 years ago

“Delivery was good but the toner prints blurred and the print quality is poor. I will stick to the Samsung originals in future”

Helpful Report

Posted 6 years ago

Good Morning, We have had no prior contact from yourself, I have emailed you, please reply to the email or please call us on 0207 741 0060. Please be aware that all of our goods come backed with a guarantee. Kind Regards, Sarah

Posted 6 years ago

“Cartilage worked okay in the beginning but after a couple of days the ink started blocking the nozzles .Despite repeated cleaning did not improve print jobs .Printer is a Brother series so in the future i will only use genuine brother ink which is a lot more expensive but worth it .Overall disappointed and wont be purchasing again. In this instance you definitely get what you pay for .”

Helpful Report

Posted 6 years ago

I am sorry that you are having a problem with the goods. Please be aware that all of our goods come backed with a guarantee so if you aren't happy with your purchase please do let us know. I have emailed you, please reply or call us so we resolve your problem. Kind Regards, Sarah

Posted 6 years ago

“I have been buying from cartridge shop for some years and I appreciate the speedy delivery of printer inks but ordering online seems to has got much more complicated and longwinded recently and if is not simplified I will go elsewhere.”

Helpful Report

Posted 6 years ago

Dear Richard, Thank you for your review. I have passed your comments regarding the order process, to our website team. If you need any assistance, we are able to take an order for you via the telephone. Kind regards, Simon

Posted 6 years ago

“Sorry had to return as didn't work well with my printer.”

Helpful Report

Posted 6 years ago

I am sorry that you had a problem with the goods. We have refunded the order as per our guarantee. kind Regards, Sarah

Posted 6 years ago

“delivery ok but major overkill with packaging. Not acceptable...a small padded bag would have done and could have been delivered through letter box and not by a large van and two people. will not use again.”

Helpful Report

Posted 6 years ago

Good Morning, Thank you for your review. We do try and package the items in order that they are not damaged in the post. Please accept my apologies, if you think to much packaging was used on the order. Regards, Simon

Posted 6 years ago

“one of the cartridges does not work”

Helpful Report

Posted 6 years ago

Good Afternoon, Sorry to hear that you have had a problem with one of the cartridges. I have emailed you regarding the problem, please reply to the email or call us on 0207 741 0060. All of our goods come backed with a guarantee in case of any issues. Kind Regards, Sarah

Posted 6 years ago

“I have inserted Your New Cartridge in my Lexmark X5650 but I am getting the following message - Cartridge Error Consult User's Guide I googled this message and followed the instruction but still getting the same message My Friend mentioned I should try the original Lexmark Cartridge but I do not want to waste my money buying another Cartridge as they are quite expensive Please advice if you aware of this message”

Helpful Report

Posted 6 years ago

Good Afternoon, Sorry to hear that you have had a problem with the cartridge. Please be aware that all of our goods come backed with a guarantee. I have emailed you please respond to the email or please call us 0207 741 0060. Kind Regards, Sarah

Posted 6 years ago

“After printing 5 pages the black faded then the colour went pink I will not buy again.”

Helpful Report

Posted 6 years ago

Dear Mr Jackson, Thank you for your review. We do not appear to have received any communication from yourself regarding the issue with the cartridges. I have sent you a direct email, in order to resolve this matter for you. Once again please accept my apologies, and I look forward to hearing from you. Regards, Simon

Posted 6 years ago

“You take to long to deliver if we order from Amazon we get them next day.”

Helpful Report

Posted 6 years ago

Dear Mr Shaw, Thank you for your review. We do advise deliveries on orders to take between 2-7 working days, from the date of desptach. Please accept my apologies, and if you need anything further, please do not hesitate to contact me. regards, Simon

Posted 6 years ago

“Initially I managed to order the wrong ink despite using your printer selection. You did a great job of the return but I ordered using the lady who did the return. When the replacements turned up they were not genuine Samsung inks but some fake copy. The return was done great again but there was no point sending the replacements as we're on holiday in Wales for the next 4 weeks.”

Helpful Report

Posted 6 years ago

Dear Mr Owen, Thank you for your review. I can see that we have corresponded with you regarding the recent orders, and please accept my apologies, if the items received were not as expected. I can also see that a full refund has been issued for both of the recent orders, as requested. Please accept my apologies, and if you need anything further, please do not hesitate to contact me. Kind regards, Simon

Posted 6 years ago

“My printer XP700 refused to recognise your cartridges as not genuinexpensive so refused time print!!!!. Been a waist of time and money....”

Helpful Report

Posted 6 years ago

Dear Mr Gibson, Thank you for your review. We do not appear to have received any correspondence regarding this problem. I have sent you a direct email to try and resolve the problems for you. All cartridges come backed with our 100% no quibble guarantee. I look forward to hearing from you. Regards, Simon

Posted 6 years ago

“The cartridge was of poor quality and I had to buy another one from Tesco. The printing came out with a line all the way through the letters. This has not happened before and the new cartridge solved the problem. Sorry I don't mean to be nasty I would rather you guys knew so perhaps can rectify things moving forward.”

Helpful Report

Posted 6 years ago

Dear Nicole, Thank you for your review, I was sorry to read of the problems with the black cartridge. We do not appear to have had any correspondence regarding any issues with the cartridge. I have sent you a direct email with some advice to resolve the issue with the cartridge, if you need anything further, please do not hesitate to email me back. Kind regards, Simon

Posted 6 years ago

“dud cartridges ejected by printer. argos purchases fine so it is not the printer”

Helpful Report

Posted 6 years ago

Dear Maureen, Order Number CS170615-LV395716 Thank you for your review. We are sorry that you are experiencing problems with the black cartridge purchased from us. Can you please advise the make and model of your printer, what the problem is you are having with the cartridge, i.e are there any error messages coming up on the printer when the cartridge is inserted? Can you please explain in detail the issue you are having so we can try and help overcome the problem. I look forward to hearing from you. Kind Regards, Simon

Posted 6 years ago

“sent a faulty cartridge”

Helpful Report

Posted 6 years ago

Customer has contacted us and we have refunded for the non working item as per our guarantee.

Posted 6 years ago

“delivery was late”

Helpful Report

Posted 6 years ago

Dear Mr Ewing, Order Number CS170512-LV389963 Thank you for your review. I was sorry to read of the problems with the delivery of your order. Our delivery timescales are quoted as within 2-7 working days from date of purchase. If the order took longer than this time then may I apologise to you on behalf of Royal Mail. We do find that the majority of orders are received by customers within 2-3 days of dispatch. I'm sorry that this was not the case with yourself. If we can be of any further assistance to you in the future then please do let us know straight away. Best Wishes Stephen

Posted 6 years ago

“Ok, I mis-read the order and thought I was getting original cartridges. My fault! When the compatibles arrived I decided to give them a go. Only installed black but took me ages to get it to print with constant error codes. Eventually worked but can't clear the empty ink light. To be perfectly honest, I could have spent half the money having them refilled at my local shop. I have bought originals for only a few pounds more and will not make the mistake of buying these compatibles again”

Helpful Report

Posted 6 years ago

Good Morning, Thank you for your review. I was sorry to hear that you are having a problem with the cartridges. I have emailed you, please reply to the email or please contact us on 0207 741 0060 so we can help assist you further. Kind Regards, Simon

Posted 6 years ago

“I followed the steps correctly to get the right ink for my printer but my printer keeps rejecting it.”

Helpful Report

Posted 6 years ago

Good Afternoon, Sorry to hear that you are having a problem with the goods. I have emailed you, please reply to the email or please contact us on 0207 741 0060 so we can help assist you further. Kind Regards, Sarah

Posted 6 years ago

“Inks are not working correctly. Only printing in light blue and that is faded and some writing cannot be seen”

Helpful Report

Posted 6 years ago

Dear Mrs Andrews, Thank you for your review, I was sorry to read of the probems with the cartridges supplied. I have sent you some advice to try with the cartridges, in order to resolve the issues with the cartridges. All cartridges come with our 100% no quibble guarantee, therefore if you are still having any issues, we will offer to replace or refund any non working cartridge for you. Kind regards, Simon

Posted 6 years ago

Cartridge Shop is rated 4.8 based on 17,265 reviews