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Cartridge Shop Reviews

4.8 Rating 17,265 Reviews

100 %

of reviewers recommend Cartridge Shop

Company Reviews

4.8

Based on 17,265 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge Shop 5 star review on 3rd March 2024

Elena-daniela C

Cartridge Shop 5 star review on 28th February 2023

Cartridge Shop 5 star review on 21st July 2022

Cartridge Shop 5 star review on 1st July 2022

Cartridge Shop 5 star review on 1st July 2022

Cartridge Shop 5 star review on 24th October 2021

Cartridge Shop 5 star review on 14th September 2021

9

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“well when looking at my ik levels coming up on my hp printer it doesn't show my ink levels now and has a explanation mark next to the colours now cos it doesn't register the iks so can't tell when will be running out as now finding out it isn't a proper hp ink cartridge and also has been refilled it seems so now didn't realise this as it never said on-line unlike others on-line so hope that my computer will be alright now.am pretty annoyed as should of said on-line all details about the cartridges cos now my printer isn't able to let me know now what it always has before.”

Posted 5 years ago

Thank you for taking the time to leave a review. One of our customer service team will be in touch shortly.

Posted 5 years ago

“Nothing. I ment to give you 5 stars Sorry”

Posted 5 years ago

“Took way too long to deliver and don't answer the phone”

Posted 5 years ago

I am terribly sorry we let you down with our delivery service. I see the order was placed on the 6th and we had confirmation of delivery from our courier that the order was delivered and signed for on the 7th. Have you still not received the order ? If you are unable to reach us on the phone please leave a message and a member of the team will call you back, alternatively use our Live chat or drop us an email.

Posted 5 years ago

“The cartridge for my Epson XP 630 was the devil of a job to fit. It is a different shape to the originals.”

Posted 5 years ago

I am sorry that you are experiencing problems. We offer full support and a 100% guarantee on all of our products. A member of the team has contacted you via email to assist you.

Posted 5 years ago

“Sadly the delivery time for genuine inks too long - I didn’t note that genuine products came from Jersey until I had placed an order. Frankly i will have to continue to buy from local shops even if the price is higher. Sorry !”

Posted 5 years ago

Apologies that the delivery times are longer than expected, we advise a delivery time of 2 - 7 days.

Posted 5 years ago

“When I ordered I thought I had ordered a black 301 cartridge and colour 301 because I normally pay about £20 for both from Amazon. As the advert stated no cost for postage thought the price compared. I received just one colour cartridge for £18 and it said part of this payment was £7.99 postage. Will never buy from this company again and wish I hadn't bothered!!!”

Posted 6 years ago

Thank you for your review. I see you purchased an Original HP 301 ( CH562E ) Colour Ink Cartridge for the advertised price of £18.38. I apologise for any confusion regarding delivery charges. All of our prices include postage and delivery - the price on the website is the price you pay. As your goods were dispatched from Switzerland we have to include a postage and handling charge on each packet. This is not an additional charge, it is included. The prices payable for goods as set out in the web site are, inclusive of applicable taxes and shipping/handling costs. Delivery is included for deliveries in the UK. If you have any further queries please feel free to contact our team directly.

Posted 6 years ago

“My Epson Expression Home XP225 does not recognise the ink cartridges I bought”

Posted 6 years ago

Sorry to hear you have had a problem with the goods, we have emailed you, please reply to the email or please phone us on 0207 741 0060 to help resolve your problem. Kind Regards, Sarah

Posted 6 years ago

“delivery took too long and had to cancel order”

Posted 6 years ago

I am sorry there was a problem with the delivery of the goods. Order was refunded as requested. Kind Regards, Sarah

Posted 6 years ago

“Good service but the low priced cartridges are messing up my printer - seems this Canon printer won't accept anything but original cartridges! Can't afford to waste time and money like this!”

Posted 6 years ago

Sorry that you are having a problem with the goods. I have emailed you please respond to the email or call us on 0207 741 0060. Kind Regards, Sarah

Posted 6 years ago

“I purchased two toner cartridges from Cartridge Shop in error, as I thought that I was buying them from a different company with a similar name (Old age can be a real bugger sometimes). The last time I purchased toner cartridges from Cartridge Shop they didn't last very long. My printer display gave all the indications that the cartridges were 100% full when new, however, the toner level indications soon began to drop at an alarming rate, even when I was not printing colour images. The ordering experience and delivery service is excellent (hence the two stars), however, the products supplied last time were disappointing. I only hope my latest purchases last much longer this time.”

Posted 6 years ago

Dear Mr S. DiMarco Thank you for your recent review and for taking my call. As I advised we do have a 2 year guarantee on the orders you place with us so if you do find the toners are not lasting as long as they should please make us aware and we can either replace or refund for you. Kindest Regards Lucy

Posted 6 years ago

Dear Mr S. DiMarco Thank you for your recent review and for taking my call. As I advised we do have a 2 year guarantee on the orders you place with us so if you do find the toners are not lasting as long as they should please make us aware and we can either replace or refund for you. Kindest Regards Lucy

Posted 6 years ago

“the compatible ink was rejected by printer”

Posted 6 years ago

Sorry to hear that you are having problems with the goods. I have emailed you, please respond to the email or please call us on 0207 741 0060 so we can help assist you further. Kind Regards, Sarah

Posted 6 years ago

Sorry to hear that you are having problems with the goods. I have emailed you, please respond to the email or please call us on 0207 741 0060 so we can help assist you further. Kind Regards, Sarah

Posted 6 years ago

“I am very impressed with the delivery service, arrived within one week of ordering, however, all my coloured printing is Blue! Not ideal when trying to teach children colours!”

Posted 6 years ago

Dear Melissa Thank you for your recent review. I am sorry the colour ink cartridges are not working as they should. The cartridges are covered under a 2 year guarantee we offer I have sent you a private email I would like to help you further. Kindest Regards Lucy

Posted 6 years ago

“Price was good, but receipt of cartridge took weeks and arrived too late for the intended use”

Posted 6 years ago

Dear Mandy Thank you for your review. I am very sorry the order took longer to arrive than normal. We are aware that every delivery service in the UK has been struggling recently due to the bad weather and also due to the time of year with Christmas traffic. Kindest Regards Lucy

Posted 6 years ago

“I am sorry to say that the cartridges would not work on My Epson XP342. I tried all your "tips" without success. It is probably incidental but in the end, the PC would not operate at all although I had an engineer call. I have now changed to a Cannon MX475”

Posted 6 years ago

Dear John Order Number: CS171129-LV426006 I am very sorry for the problems you have experienced. We do have a 100% guarantee we will be in touch with you to discuss this further. Thank you Lucy

Posted 6 years ago

“No problem with the order but the Black Friday discount wasn't applied, I know it was only a small order but still disappointing. Regads”

Posted 6 years ago

Good Afternoon, There was a voucher code that needed to be entered in order for you to obtain the discount. I have emailed you regarding this. Kind Regards, Sarah

Posted 6 years ago

“"Having ordered compatible ink cartridges for a Kodak printer, they did not work despite spending several hours calibrating, cleaning and trying to get them to work. I now need to purchase a new print head as it has been effected by the ink. Very disappointed."”

Posted 6 years ago

Good Afternoon, I have emailed you, please respond to the email or please call us on 0207 741 0020 so we can help assist you further. Please note all goods come backed with a guarantee in case of any problems. Kind Regards, Sarah

Posted 6 years ago

“Purchased some compatible ink cartridges (HP364) however after just a couple of weeks of minimal use, the colours failed and all colour printing was in a purple/blue colour. I have requested a refund or replacement.”

Posted 6 years ago

Good Afternoon We have sent some cleaning advise for you to try if this doesn't resolve the fault we can arrange for a replacement or a refund

Posted 6 years ago

“-well I ordered a cartridge by looking at your tables only for you to tell me that I had ordered the wrong one. You then told me what to order next time, now I did not think that you wanted me to order now I thought that seeing that you know what cartridge I want you would automatically order it for me seeing that you have my bank card details. well that was five days ago and I have not received anything. I have sent your catridge back so there should not be any delays. Mr I Currie”

Posted 6 years ago

Dear Mr Currie, Your card details aren't accessible to us and we would never place an order on your behalf without you being on the phone. Your printer does show on our website the correct cartridges.

Posted 6 years ago

“On fitting cartridges ink seeped all over. Messy to clean up.”

Posted 6 years ago

I have been in contact with the customer I have apologised and we are trying to resolve the problem.

Posted 6 years ago

“The 301xl replacement cartridge was not compatible with with my HP 2540 printer. HP are as much too blame, I know, because they introduced software to prevent its use On the positive side you gave me a full refund”

Posted 6 years ago

We have been in touch with the customer a refund has been processed under our guarantee.

Posted 6 years ago

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Cartridge Shop is rated 4.8 based on 17,265 reviews