“Everything! Communication system is very poor. They don't keep to promises made. Staff don't appear to know how to deal with issues - promise to do so but don't keep promise,. Don't return phone calls and difficult to get through anyway. Recorded advert on "call waiting" assures customer Peter Vardy is more interested in a satisfied customer than in making a sale - this phrase is totally inaccurate as it is obvious customer satisfaction is bottom of the list of priorities - they take customer cash then ignore issues arising. Advising my friends to avoid Peter Vardy and sorry I ever visited”
“No communication, promised callbacks that did not happen, laughed at by rude staff. Did not feel valued since the sale was completed - after sales customer service is non existent. There is now a fault with the car that I've had for two days.”
“Arrived to collect vehicle atallocated time, was kept waiting almost 2 hours
, was not shown around the car. I pointed out an oil leak but was told by Salesman & mechanic it was air conditioning.I phoned the following day with faults glass in boot, no sat nav in car
, no mot & dent in door previously advised would be fixed still not fixed I was assured someone would call the following day no call ever came, however the following day we returned the car with an oil leak. No colleagues available to deal with our compliant, had to wait one & a half hour for courtesy car to be organised. We had this car for a week before we heard from yourselves to be told oil leak fixed, however none of the other faults had been fixed so we refused to collect until these were rectified.we collected our car on 30th June, had it until 3rd July & then collected it once repaired on 14th July. Why a vehicle would be put out in such poor condition doesn't do your reputation any favours.”
“When i purchased my car i was due to pick my car up and 1 and half hrs before the agreed time which wasn't my choice it was basically forced upon us we got a phone call saying the car wouldn't be ready. I had already phoned my insurance company to change my insurance over so then had to sort all that out again. When we finally got our car 4 days later the car did not have all that was agreed. Only 6 months tax instead of 12 months. Chip in front window and chips in the paint work. On noticing these thing we pointed then out to the handover team and was advised they would be sorted out at a later date when they could arrange it. Also the car was filthy when we recieved it on handover day despite being told it had just recieved a full valet. The interior had hairs on it and there were sticky sweets down the side of the rear seats. Under the seats were covered it crumbs and dirt so clearly had not been cleaned at all. There were fingerprints all over the interior and exterior which apperntly had just been polished, which i agree had been as they never did a good job of it as half the polish was still left on the car causing lots of white lines all over the paintwork. The alloys had not been ckeaned as they were thick with dirt. Again this was all noted to handover team to which the reply was "we had paid an external company to professionally valet this car". Once again we were promised it would be done again while the repairs were taking place.
We then had to constantly phone and visit the dundee store until finally 2 weeks later I recieved a phone call to go to another garage to have the chip in the windscreen fixed. Its now 4 weeks later and still have not heard anything about getting the scratches and chips in the paint work corrected despite contacting the store everyday and being told that the after sales team are busy and would call back which they never do. And when we visit we are told they have finished for the evening despite it only being 5pm. Overall it has been a very unpleasant experience I would notherwise recommend anyone to purchase a car from here.”
“"Hand over was late to commence.\r\nCard reader wouldn't work causing confusion with my bank. I spent more than 4 hours in the car store that evening. Eventually had to come back the next the day.\r\nI was handed the keys in the showroom and had to ask if someone could go over the controls with me. Reluctantly they did. \r\nI was offered a full tank of fuel and the car's next mot and service by way if compensation for the inconvenience. I have been told I will get a email to confirm this but now, a week, later I am still waiting.\r\nI also still do not have the MOT certificate for the car.\r\nI only have one key.\r\nThe ambient temperature display doesn't work.\r\nThe dipstick for oil was not fully inserted.\r\nNo handbook was given with the car,"
No log book despite numerous calls to Peter vardy. I've had the car nearly 7 weeks now
. Suspect it's never been sent to DVLA and hopefully it's not been lost by the incompetent staff in Dundee.”
