“After having problems with my car that I bought 8 months and having lost confidence in driving it, Alan McMillan stepped up and was great and helped me purchase my new car with no problems and kept me up to date with the whole process. Will definitely be back when I go to buy another car. 10/10 for his service!”
Good Afternoon Charles
Thank you for taking the time to provide feedback on your experience!
We will pass your review along to Alan who will be pleased to hear of this.
Regards,
Team PV
“From start to finish it was 4 days hand over, David Fyfe sales rep was professional and friendly throughout and kept us updated at every stage, would recommend, and our daughter will use again”
Good Afternoon Lynne
Thank you for taking the time to provide feedback on your experience!
We will pass your review along to David who will be pleased to hear of this.
Regards,
Team PV
“Despite a slight delay on collection of my car, the salesman Bobby, kept me informed of new collection date and dealt with delay efficiently and professionally”
Good Morning Jennifer
Thank you for taking the time to provide a review!
We are very sorry to hear your experience could have been better. We have passed your feedback along to the team on site.
Regards,
Team PV
“I missed the call from aftercare today but want to say a big thanks to Saeed & Val both for getting it all through from start to the handover.
The car is lovely and is exactly what I was looking for.
I’ll be highly recommending you to people.
Superb service.”
Good Morning Simon
Thank you for your five-star review! Saeed & Val will be happy to hear of your experience.
We hope you are enjoying your new car and we see you again in the future!
Regards,
Team PV
Good Morning Gavin
Thank you for your review.
We are glad to hear that you are happy with your experience and hope to see you again in the future.
Regards,
Team PV
Good Morning Jez
Thank you for your five-star review! Bobby will be happy to hear of your experience.
We hope you are enjoying your new car and we see you again in the future!
Regards,
Team PV
Good Morning Anne
Thank you for taking the time to provide feedback!
We are glad to hear you are happy with your experience and will pass your review on to Bobby who will be delighted to hear of this.
We hope to see you again in the future!
Thanks,
Team PV
Good Morning Victoria
Thank you for your taking the time to provide feedback!
We will pass your review along to the team who will be pleased to hear of this.
Regards,
Team PV
“Haven't enjoyed the process of buying my first car at all. Call backs not carried through with, certain buying incentives such as "the car will come with a full tank of petrol and we'll cover up to £750 worth of repairs on your first MOT if they are needed" don't seem to materialize seeing as my car only had about 10 miles worth of petrol in it when I picked it up and I have no written evidence of the £750 repairs offer so I'm doubtful that will be carried through with. When I took the car for a test drive before deciding to buy it, I noticed the brakes were really, really squeaky and was told they would be sorted for me before I collected the car. This wasn't done. I bought a car with knackered brake pads and I've had to chase yous up constantly for days to get it taken in and the pads replaced. Was told it would be done same day as dropping car off and then after yous have already had my car for 5 hours, I've received a call telling me it won't be ready until tomorrow now. So I'm now without a car until god knows what time tomorrow. No offer of another car in the meantime or anything. I'm not happy one bit really and I very much doubt I'll ever use yous again or recommend yous to anyone.
Also still waiting on my £100 refund to be processed, which I had paid "to reserve" my car and stop it from being advertised ....although this didn't actually happen and it was still advertised the whole time I was waiting to hear back from finance companies for approval so not really sure what I paid that £100 for at all really and have had to chase yous up for that to be refunded to me. Constantly having to explain and re-explain things to each new person every time I make any contact with yous to get anything sorted, things that yous should be sorting without me having to remind yous or ask yous about. The whole process has just been so stressful when it should not be that way at all!!
One good thing I will say is that Andy who has taken over things for me is brilliant and seems to genuinely care about customers, I feel sorry for him that he has to deal with these annoyances caused by others.”
Good Morning Ms Hodge
Thank you for your review.
We are sorry to hear of your experience. We have been in contact with our management team in regards to this. The team will be in contact shortly.
Regards,
Team PV
“David Fyffe was very good, friendly and not pushy in terms of which cars I should look at.
All questions were answered in an uncomplicated manner and, once I had made a decision, the sales process was explained and completed very quickly.
The only reason I have not given you a 5 is because you were let down by your handover team who did not call me back to arrange the pick up, as promised once I had paid for the car.
In the end David booked me in following a call I made to him to find out what was going on.”
Good Morning Glyn
Thank you for taking the time to provide feedback!
We hope you are enjoying your new car and we see you again in the future!
We apologise for any inconvenience caused during your experience.
Thanks,
Team PV
“Fantastic service from the moment I arrived to finally collecting my vehicle. My sales adviser Saeed was brilliant. He listened to what I was looking for, what my budget was and got me a cracking car that was well within budget. 4th car we have had from here and it won't be the last.”
Good Afternoon Stephen
Thank you for your five-star review and continued custom! Saeed will be happy to hear of your experience.
We hope you are enjoying your new car and we see you again in the future!
Regards,
Team PV
“Sale of the vehicle from mohammed was satisfactory however collection was extremely poor u was promised that the vehicle would be valeted for collection however it was not. There was sticky stains on the interior which was pointed out to the handover team and she stated that the valeting team were poor and it happens all the time she then cleaned that part with a wipe however that was not satisfactory for me when mohammed stated on more that one occasion that it would be cleaned. The vehicle smelt. I had to get a valeting service in to clean. I think this is poor given the fact its covid times and it's advised by your sales team this is part n parcel of purchasing a vehicle from yourself. I even doubt that the paint protection that I paid for was applied.”
Good Afternoon Ms Bennet
Thank you for your review.
We are very sorry to hear of your experience at Peter Vardy. We can ensure this is not the standard we aim to provide. We have passed your review along to our management team on site who will be in contact with you shortly.
Regards,
Team PV
