“Honestly your sales man Tony MacDonald handled it all quite well.
However I feel your system does not work properly when financing the car with another financier. An absolute debacle from start to finish.”
“Was far from satisfied with your after sales handover team and workshop staff. Sales was fantastic however after mentioning problems that were promised to be resolved all that occurred was more problems and more damage to vehicle when car was unveiled. Pity car was not seen before finance documents were completed as this would have delayed documents being signed for until it was dealt with accordingly. To be given the car on handover with a broken light and with marks on bodywork and interior that were not there before was utterly disgusting and for then to find out it was also not serviced which was all agreed on prior to buying. This does not say much for your (High level of standards). These comments are by no means a reflection on the sales person that sold the car and only reflect on the after sales service personnel. OK”
“When picking up my new car I questioned why there was a charge of £207.50 for Supagard Paint and Fabric Protection which I did not want and said I didn’t want this at time of purchase but I was told it was too late as it had already been applied to the vehicle. I was then told from the sales advisor that he was sorry he thought he made it clear that was added in which i feel it wasn’t clear as I didn’t want it. I was then told that because it had been applied I would get £250 off another car when I trade my car in which 1. I don’t have it in writing 2. The sales adisor who offered this might not even still be there in 5 years and lastly 3. I might not want to trade my car in as I might just want to keep it. I didn’t have the worst experience ever but I certainly don’t feel I have had the best experience.”
“Got told by the salesman that I could pick up my car anytime after 0900 on the Monday. To find out that the car wasn’t ready. Left waiting for 2 hours while they got the car ready. Girl from handover team was great and got everything sorted so I could get the car that day. Clearly a lack of communication between sales and handover team. General feeling of they got the sale and didn’t matter what happened after they got the money.”
“I cannot fault car salesmen at all, Ross, Dan and James went above and beyond to accommodate my needs however it took EIGHT WEEKS for me to receive my car which wasn't anything that could have been avoided but it made the purchase of my car extremely stressful and at times I felt there was no end to the duration of time I was waiting. I asked to speak to someone higher up at the beginning of July and have still not as of yet had the opportunity to do so, which is frustrating for me as a customer. Some situations with the sale of the car took longer than they should have to be dealt with in my opinion and this resulted in me having no choice but to go through the complaints department.”
“Car was not ready when required. At one point I was advised that I could not get the car whilst the salesman who sold me the car was on holiday. Clearly incorrect. It should be noted however that the salesman did an excellent job and on his return from holiday kept me well informed of the situation with my car”
