“My appointment to pick my car up was 6pm on the 28th of February. We weren’t seen until around 6:45, after going over all my finance etc, the girl went to go pull the car around for me, was gone for about 10 minutes, comes back and tells us the car is still being valeted,at 7:15pm. Wasn’t quite cleaned up to standards either with the edges of the inner windows still unclean, and I also now have a stain on the back seat from where it had been left soaking wet after the valet.
First of all we noticed the car had 2 missing centre caps on 2 wheels, the carpets in the passenger footwell was coming away, and the mirror in the passenger sun visor is smashed. No big deal, cheap enough to replace/fix, but that’s not the point.
The next day, I hear a high pitched squealing coming from the brakes, this was a sticky calliper. 2 days later, I started hearing a clunking noise from the front end. While I was driving back home, a part of the car broke off whilst I was driving. This turned out to be a broken spring, which had it broken in a different place, could potentially have hit my wheel and given me a blowout. Thankfully it didn’t, but it could’ve been way worse.
My dad phoned the CarStore on Monday the 4th March, told them exactly what was wrong with the car so they could order parts, and I got booked in at 10am on Friday the 8th, was promised the car would be done on the same day as I needed the car that weekend and they couldn’t offer a courtesy car until the following week I believe. During that week I also discovered the drivers side window switch kept getting stuck when I was trying to put my window up, not the most convenient.
Shortly after I dropped the car off on the 8th, I got a text promising I’d hear from them by 4pm AT THE VERY LATEST. It gets to a bit after half 4, and I still haven’t heard anything. Then my dad gets a call from them, basically all they’d done that day was look at the car, see it has a broken spring, and ordered the part which would be there the following day. Yes, we know it has a broken spring, we told you that 4 days previous so the parts could be ordered! As I needed the car that weekend, I had to take it back home and bring it back in on Monday the 11th.
On that Monday, they replaced the spring, the brake pads, and decided to put a new tyre on the front as they weren’t happy with it.. should that not have been picked up on when the car was being MOT’d and serviced?.. When I picked the car up, I was told they’d order a new sun visor to replace the one with the smashed mirror, and they’d get someone to come along and fit it for me, and have a look at the drivers side window switch at the same time.
2 weeks pass, and I’ve heard nothing from them regarding the sun visor, so I try phoning them multiple times the next week, each time I’m told “we’ll get someone to give you a phone back!” Yep, heard that before. After chasing them up about it, I finally get through to someone telling me it’s on a 7-10 day delivery and it’ll be here mid-week the following week, which was the week beginning the 1st of April. At this point, I’ve had the car for a month and I’m still dealing with getting bits fixed. During this week, I started hearing a knocking noise with my brakes, so went up to the garage on Wednesday the 3rd April, the woman I spoke to told me to bring it back in at 10am on Saturday the 6th, and it won’t take long to have someone look at it. When I get there on the Saturday, they have absolutely no record of my appointment, and I was left sitting there for two hours with multiple members of staff walking past me, seeing me getting more and more agitated, and it took almost a full 2 hours before anybody stopped to ask if I was ok and if I’d like a tea or coffee. 2 hours! GREAT customer service right there. What they did in this time was take the brakes apart, grease them up and tighten them up as the noise I was hearing was them rattling about. While I was there I inquired again about the sun visor, I’m told they’ll give me a phone on Monday the 8th when they discover the whereabouts of the visor. Guess who still hasn’t heard from them? A few days pass with seemingly no problems with the brakes, until.. the dreaded knocking noise returns! Aaand this is where we currently are, no available appointments until the 3rd of May, just over 6 weeks since I got the car, still no word on the sun visor, still a sticky window switch, and still brakes that are rattling around, most likely because they haven’t used genuine Ford brake pads”
“Bought a new car from Peter vardy Dundee. Left the store at 6.30pm, driving home on the dual carriageway 2 hours later after visiting a friend. Got pulled over by the police because I didn’t have any tail lights working. Peter vardy is meant to check every car they sell, making sure each car is road legal. They clearly don’t do that. I was told they would fix the tire pressure dashboard light problem, on the day of pick up the light was still on the dashboard. The female told me they reset it, she also said if I drive the car 20-30 miles, the reset process with complete it’s configuration and the light would go off. The light is still on. Peter vardy provided me with 2 car keys but sadly, only 1 works. The day after I picked up the car, I returned to Peter vardy Dundee and I gave them the keys back. I told them I wanted a refund but if so many things have showed up wrong within 24 hours, I couldn’t imagine what would show up within the period of my car finance. Peter vardy Dundee refused to issue a refund and they refused to take the car.”
“We purchased a vehicle on Saturday 12th January 2019, The sale person was great but after this the after sales and service department are a joke. On the test drive a fault appeared on the dash board, was told this would be no problems the car would have to go via the technicians prior to collection. On Tuesday my wife received a call saying the vehicle was ready to collect and all the faults had been rectified. However my wife collected the car and only managed to get to the end of the road when the same faults appeared on the dash along with the engine management light. she returned the vehicle straight away and we have been calling ever since to see what is happening but not receiving any calls back ( very poor customer service).”
“Customer service is terrible. Phoned to check my car was ready before heading to collect it. Was told it was, got there to discover they had not changed the 2 brand new tyres to the front. Instead they were still on one front and one at the back. No mechanic there to change them round. As I drove 60 miles to collect my car I decided to get them changed round myself at home. I was about to leave when I noticed that the check sheet left on the dash stated the car needed to go to Nissan as there is a fault with Sat nav. PV management agreed to collect the car, take it to Nissan and bring it back. I've spent 3 weeks trying to get this done. Now going to take it to Nissan myself but need PV to phone Nissan and discuss replacing a sim card. 30 days later still waiting!”
“The sales rep who I arranged the test drive with wasn't there when I arrived. I ended up having to repeat the same story to several sales reps. I was surprised to be told of the £99 admin fee and £20 fuel fee that was on top of the advertised price of the car. This needs to be clearly advertised so you know what you will pay at point of sale. The trade in price was very low. The whole process took far too long. No notes were taken as to what works would be carried out prior to the sale. It took three weeks for it all to be completed.”
“1. car i had an appointment to test drive, in parts being painted.
2. next car i wanted to see, no fuel, waited for salesman to get fuel and still wouldnt start,
3, third attempt at a test drive and some one took home the battery jumpstart kit so no go there,
4, finance paper work "misplaced", after being concerned with that i found a new way to pay that was more cost effective and the "apology" offer was retracted as I was not going to use there company.
5, receptionist claimed sales person buys, not even there that day
6, at pick up car not full of fuel as promised and had to meet a guy at station to have filled
7, mats not in when car was to be picked up so again had to arrange for them to be picked up separate.
basically a really very BAD shopping experience, only saving grace was sales person Kerry, if not for him I certainly would not have gone through with sale, that and I really needed to get a new car before busy season at work when I wouldnt be able to do so.
DO NOT RECOMMEND.”
“Your car store is a JOKE .the car i got is a complete mess inside and out going to book it in to Ford to find out .if the engine is the same.please stay well clear of this dealership.”
“I spent over £15,000 on a car from the Dundee store, I noticed before I bought it that it had a few issues with it, ie broken plastic panels, reflector light, sat nav not working etc, I agreed only to buy the car if the issues were fixed, the deal was made, I received a call 2 days later to say my car was ready. When I went to collect it I noticed that not 1 thing had been fixed. I took the car as they promised to have all the issues fixed within the next week, once I got the car home I noticed a total of 16 faults, this included safety issues. To cut a long story short I have had the car for a total of 3 weeks out of the past 9 weeks, I went to collect it today to be told it has another fault and some of the others were still to be fixed.”
“Car got handed over to me all the chips and scratched plastic not done. One off the employees putting touch up paint on wing mirror when I was sitting watching. The car was not clean inside there was fag ash and tobacco in arm rest outside the same”
“This company is only interested in getting you to buy the car. They sold a car to me which had a burn on the driver seat witch they fixed (my 3 old could fix it better) no filler for a puncher repair no service book. Never again.”
“I drove my car home (30 min drive Dundee to Arbroath) roof jamed down, wouldn’t go back up. CarStore refused to help me even though they were aware my roof was jamed down and parked at the sea on the road. No garage or driveway. They then refused to answer their phones when I called back 6pm Thursday 24th. I live at the beach so car was parked, roof open a few meters from the sea. My RAC picked up my car and took it to Montrose to get it undercover for the night before returning it to Dundee next morning. I have no car for work. I work in Dundee. I have no idea what is happening with my car or where it is now. Disgraceful service and attitude from Peter Vardy Dundee. I will be making sure everyone knows of this experience, I am disgusted to be treated in such a way. I’m a cash buyer and will not go near PV CarStore again!”
“When we made the initial enquiries about various cars we kept on getting mixed information whether the car had been sold or not. One of the first cars we wanted to look at was from the Perth store. We where eventually told this car had been sold but when we spoke to Perth they said it was still unsold. We went through one of the managers in the Dundee store who said he would contact Perth to find out what was going on. Disappointingly we never received a call back. We then found another car that was in Dundee but when we went to view it had also been sold but where offered another car. We decided to go for this one and where told it was priced at £4500. The manager who spoke to us in the store sent the paperwork through via email and when we checked it the price had risen to £5500!! After questioning this price we where told that the initial price was incorrect and the price on the paperwork was the right one. I find this very disappointing as our decision to take the car was based on this initial price. We did manage to get the price down to £5200 but this still fell short of the initial price we where told. We decided to take the car but because it was getting close to "month end" the store wanted a quick sale but when eventually viewed the car it still required some remedial work. We viewed it in Aberdeen on the 31st October but the Store wanted it to be sold this day so it was decided that the remedial work would be carried out after the sale. As advised we did a bank transfer of the money but due to it being close to closing time we had to wait until it showed up on Vardy,s system but when we where told by the bank that it wasn't going to show until after 9 we where then left by the dispatch team because there wasn't going to be a sale that night. We were only told later that we could have used our bank card and the sale would have gone through that night. It was decided that we would leave the car in the garage to get the work carried out. This was some bodywork remedial work, the wing mirror that wasn't motering and the key which was falling apart. We where due to pick it up the following week but got a phone call saying that the paint hadn't cured properly so there was a 48hr delay. When we did pick the car up we later found out the mirror was still not working so we had to put it in again the following week but Vauxhall sent the wrong part so we had to keep it in longer than first advised. We had an issue with the key and the new key that was replaced by the store as there was a coding issue with the car. The store did put it through Vauxhall to be resolved which it was. We had issues all through this process getting information as communication was very poor. We kept on getting told that the Store was very busy and especially around "month end". I find this a very poor excuse and lacked customer service. Eventually all issues got resolved but the whole process to longer than it should have and we have not had this kind of experience at any other garage. To summarise due to the incorrect price and very poor after sales we seriously consider not using this Store again. One positive was our Sales Executive John Dodds who was very good through this process and he helped us deal with all the issues we had.”
“Was sold a car that had what looked like accident damage....multiple things wrong under bonnet ! Was lied to on more than 2 occasions as PV staff claimed nothing was wrong with car although 2 separate ford garages said otherwise. Absolute headache for my wife who was driving the car! Treated her like an idiot telling her the noise coming from vehicle was just the sound it should make!! Very stressful experience that you would expect from the likes of Arnold Clark, disappointing from a company that claims to give good customer service. Had the car for a month and issue still not resolved!! AVOID AVOID AVOID!!!”
“"I picked up my 2015 car on the 30th September ,didn't think for one minute I should go round car and check bodywork ,big mistake. There were dent\/scuffs on car.I drove straight back to showroom and was then told there was no courtesy car available until the 12th of October .to say I am not happy with Peter vary is putting it mildly. I still can't believe how poor the service has been \r\n"”
“Selling cars is one thing. Selling cars from Dundee Carstore which do not comply with UK Trading Standards and(!) Peter Vardy's own standards is another! Icing on the cake was after e-mails & phone calls to address the car issue, Megan Linden (Customers Services Head Office Glasgow) claimed there was nothing wrong with the car and swept the claim for compensation under the carpet. So much for 'value your Clients'. Score for Peter Vardy's company reputation and services is VERY POOR and would not recommend Peter Vardy's Carstore Dundee to anyone.”
“Only had car not even a day and noticed strange noise from engine, also engine management light came on mechanic checked over said was a valve then was told turbo needed replaced then mechanic said no turbo fine car fine after 4 days being in garage get car back not even a day and low and behold engine management light comes on again.i asked them to check if been a recall on Car got told no and then I told them there is a recall to be told no that's an old recall. Have now been told from dundee store there is a recall and that should fix the problem but I'm not hopeful it will sort the problem that the mechanic called a standard noise when 2 people I had look at car have said same thing. Nothing but an inconvenience and totally fobbed off wasted my children's hoildays as we been given a courtesy car that isn't big enough for our family and my wifes business. Wish I hadn't bothered with Peter vardy. I know it's a new store but it's not a new company!! The only 5* rating I would give is to our sales man Craig ross he was professional, friendly and did everything he could to help us find a car to suit our needs .”
“Not sure if you really care to be honest - I feel like I have been either ignored or passed from pillar to post and still no further forward.
However, the Sales Advisor, Craig King was the only reason Peter Vardy secured the deal. He was exceptionally well mannered and polite and did everything he could to assist and ensure I got a really good deal. Craig is the reason why I would recommend Peter Vardy.
Just a shame we have been let down by the mileage on the car and over charge on the road tax.”
