“Initially things went well. David, the sales rep was helpful and never pushy. He outlined clearly Vardy's selling policy. I viewed the car (VW 2017) once, had a test drive and decided I would buy it. I asked if they would replace at least 2 of the tyres as they were very worn. Was told Vardy policy is you get legal tyres with at least 3mm of tread. However when I returned to collect the car, the tyres I asked about had not been replaced, also at the handover I was not given an MOT certificate or any proof that a service had been done. The tyres have 3.6mm tread left but there is perishing around the outside (see photos below) which would have caused the MOT test to bring up an advisory to replace the tyres. I phoned twice and emailed about my concerns, David was never available so I was put on to other sales reps who gave excuses about the tyres. They can't afford to put new tyres on all their cars, MOTs are done off site so the paperwork must have been left behind. Assurances were given to send the MOT and service documents. David did email back to confirm I was wanting the MOT but nothing yet.I am still waiting (12 days later) for the MOT certificate of the car and a service document to confirm a service was carried out. So, this all may appear pedantic but Vardy's claim to give a 5 star service to customers doesn't stack up in my opinion. They want the customer to feel as if their problems are the customer's problems and you just have to put up with it. Once they get your money, goodbye customer care. That is not excellent customer service.”
“Bobby has been brilliant from the first time I came in looking for a car. Always easy to contact and got back to me about all my concerns and questions. Couldn’t rate him higher, thanks again!”
“I am a very picky customer, knowing what I wanted and didn’t want in a car. As Andy walked around with me and my Partner, he was piecing together all my likes and dislikes and took me to sit in the Qashqai. I fell in love with it. Did a test drive and now I have it home. I was very happy with Andy, our sales advisor. He was very personal and we had a laugh while getting all the documents and things done.
They even managed to do a good deal on my partners car and he has now traded it in to get a better car.
I was very happy and will be returning and sending anyone I know who wants a car, to go there”
“Amazing service from Andrew who spent basically the whole day with us to ensure my Fiancè and I got the right cars for us both, focusing on every minor detail she cared about Right down to the gear stick. There isn’t enough stars to rate The service he provided and he has gained two life long customers in the process. We couldn’t think of anything he could have done better. Deffinetly went above and beyond for us and took the stress out of finding our cars. Thank you Andrew. We will see you again for our next cars.”
“I needed a new car promptly bobbie my sales advisor was absolutely brilliant from the moment I entered the store until I picked up my new car a few days later 10/10”
“Kept me informed of delays and just waiting to get a tyre checked and the mileage refund 👍 only thing is after sales team has not been in contact about the millage being over than they told me and to get the tyre checked.... and car got delivered at 8.40pm with tyre light on put air in to rectify and its been coming bk on every week so it was delivered with a slow puncture and also front tyre needed replacing too .....mileage was ment to be 21000 and it was over 24000 my paper work stated it was 23437 so they had done over 600 miles before they delivered it”
“Cannot fault the Peter Vardy team at all.Andy was a star,from the initial enquiry about the car to the point I picked up the keys and drove it away.Very helpful and accommodating of my requests/needs.Excellent service,very happy customer!”
“Great service, asked what I was looking for and listened, took me to the part of the showroom that I required, and let me look without any pressure, Bobby came back a couple of times to check on my progress and answer any questions I had, nothing was too much trouble for any of the staff, who all looked like they enjoy working for Peter Vardy, will definitely go back the next time I am looking for a new car.”
“Absolute brilliant place bought my first car here from Bobby Millar and he was absolute amazing I couldn’t thank him enough he done everything for us and his customer service was a solid 10 out of 10 everything he told us about the car was true and its a brilliant car absolutely in love with it, Thanks again Bobby Millar and the rest of peter vardy team yous are amazing people and yous all deserve a big gold star, i will definitely be back when i am buying another new car, Thanks again especially Bobby Millar what an amazing guy and great help he gave us and told us everything we needed to know about the car ⭐️⭐️⭐️⭐️⭐️⭐️⭐️”
“Great service from start to finish. Good selection of vehicles to choose from. Its my second car I have bought from Vardys, can't fault them. Would recommend.”
“Very attentive, knowledgeable and above all helpful. Bobby was a fantastic assistance and helped me to decide on the best vehicle for me, his help was invaluable. I would not hesitate to recommend the car store to others.”
“Very impressed with the process start to finish.
Our sales guy, Bobby, was professional, efficient and very friendly.
Would have liked to get more for the trade-in, but I expect that's normal!
Having tea/coffee on sight is a nice touch. Being able to bring the dog in was also handy.”
