“Very professional and welcoming staff at the front desk. Process explained whilst waiting on a sales advisor. Car store clean and inviting.
My advisor was Craig Ross and I don't feel you would find a better advisor. He was very patient, listened to my requests and worked hard to find me a car that met by wishes. I never felt rushed nor did I feel I was being steered into something I did not want (this was the case at other garages I have visited). Craig took time to explore the financial side of the purchase and again worked at meeting the budget I had set myself.
Craig is definitely a credit to your company and if it was not for the excellent service he gave and is still giving my feedback would not be as positive. Reason for this is explained below.
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You have not given space to report on the preparation of the car and I feel this needs to be commented on.
On inspection prior to driving my car away I was upset to find quite a lot of scratches on the front of the car. I would not have expected this on a car that only had 1000 miles on the clock and would have expected these to have been polished out. There was white residue over a lot of the car where polish had not been rubbed in. Again Craig came to the rescue and very quickly contacted someone from the team that are responsible for this area and arranged for me to be able to bring the car back in the next day for the scratches to be polished out. He went above and beyond by paying for me and my son's Starbucks breakfast while we waited on the car being fixed.
Further inspection the following day uncovered a sticky substance in the cup holders that tasted of caramel and this had also splashed onto the covering of the handbrake (not been cleaned properly). There were dirty fingerprints all over the drivers sun visor. In addition the low tyre pressure light came on, again I would have thought the tyres would have been checked.
Due to the problems with the preparation I contacted Craig to see how I would know if the colourguard I purchased had been put on. The prep team had not placed the card in the car so I could register the colourguard. Again Craig stepped up and has arranged for this to be applied or reapplied when I have the time to again bring the car from Arbroath to Dundee for the second time.”
“Overall an ok service was received. The only down points were that on arranging an appointment to visit and test drive the car it was away for preparing. Meaning I drove for an hour and half for no reason.
However Billy the sales advisor was polite and friendly and tried his best, in a situation out of his control. This review bares no criticism of him, it reflects the company. It would have been nice to have been reimbursed or given a discount in recognition for the error. An offer was made to bring the car to me, instead to test drive as an option. But I think reimbursement would have been a better option for time and fuel. Secondly only after purchasing the car and checking the service log on the cars computer system, I noticed the the front brakes are required to be replaced in less than a 1000 miles. I would of thought that these would have been replaced prior to sale. Especially given my car as trade in was probably of a higher standard. I have also realised that the dates in the cars computer system are wrong and the service info hasn’t been inputted properly by Peter Vardy. This is surely bad practice. The manager has since called and offered an apology for the poor points of the experience. I do feel more could have been done and a simple sorry and token offer of £40, towards new brakes is abit of a poor effort. That aside a good service was provided by Billy, Who made the rest of the process a relaxed and easy one. He’s a credit to the company.”
“Viewed and expressed interest online, got a call to come up to view the car and pay the £100 deposit, arrived on the day to view the car to be told the car wasn’t at the Dundee car store. Agreed to go back up after the weekend, went back on the Monday, car was still not there, again agreed to go back on the Tuesday, arrived and seen the car which was a complete mess inside. Agreed that am happy with the car if they details I picked out had been sorted, ie all stains removed inside, bumper fixed, a mud flap screwed back in and the black alloys tidied up, never heard anything for a week, then got a call to say car was ready.. went up to sign for it, car was just out of being cleaned, very poor standards of cleaning. The key issues I asked to be done have not been done. Had to valet it to a high standard when I got home. Took it to my coachwork friend to look over and have been informed the car has previously been smashed, has a whole new driver side back panel.. this was never mentioned. Been advised the work that was done in it is poor and some rust clusters bubbling which will cause future high costs to body work... not an impressed customer.. after buying my first car brand new from Peter Vardy, to be sold this one shows there’s no care to returning customers..... will be making a formal complaint about all the issues and service.”
“Wonderful showroom, bright, open, airy and welcoming, that is till you venture past reception, and are faced with a group of men dressed from head to toe in jet black looking like some kind of hit squad. Intimidating and off putting. Get past that, do a deal, wait endlessly on promised calls. Then drop in to try and find out when the car will be ready. Meet the franchise manager, who will promise to sort out any issues there and then. Relieved and reassured, you head home confident that call you are promised will come. Ahhh, but disappointment soon returns when that "call" fails to happen. Patience all but gone, you call them, and chat to a senior manager, who actually understands and books the car out for Hand over that afternoon. Success! . But your rollercoaster ride doesn't end there, ohh no, they then make you wait 15 mins after the agreed time and then the paperwork goes on for ages, as it's a new system, finally completing the challenge, more than ready to drive off, only to be told the last hour of your life was a complete waste as the paperwork was useless and had to be posted out at some point in the future. Cars great tho.”
“Sales guy, Kyle was brilliant everything else was a car crash! Pushy managers, lies and mistakes. Turned up to collect my car having been promised a phone call if any issues so I wouldnt transfer insurance to be told couldn't take car as finance wasnt sort so was stuck at the store with my car uninsured and two young children. Finally got that sorted to be told warranty and breakdown cover had been removed from agreement but I hadn't been informed however I am promised that has been rectified and I will receive paperwork in 2 weeks time!
Only other saving grace was my husband stepping in and sorting things out with sales manager Alan who is keeping me up to date and apologising (only one that has)”
“They contacted me early Saturday morning asking when I would like to collect my car later that day, I couldn't manage on the Saturday so an appointment was made for 10 am the follower morning. I arrived at 10 on the Sunday morning and left at 12 still in my old car as my new one was not ready, they're excuse was that the valet team had not turned up so would love to know how they were expecting to hand the car over the day before. They delivered it to my home later that day and just simply handed the keys over and that was it, no going over the car or explaining anything. All in all the handover was a completely joke.
I think the only reason that I didn't just walk out telling them to keep the car was the fact that Bobby who I dealt with regarding sourcing and buying the car was really helpful..
After sales service is none existent, still waiting on a call promised the next day and that was over a week ago. Certainly wouldn't recommend to anyone !”
“Salesmen were nice to work with.
Handover was awefull.I was disgusted.
My spouse phoned Donna Lawrence to ask if someone would be available to pick me up from train station for me to pick up new car.. she told us no one available then when I arrived she wasn't happy as I was 10 mins late as I had to walk for over an hour to get to the garage.
She was a very rude,horrible sales agent.
And for that reason alone I would never recommend anyone go to Peter vardy to buy a car.
The shame of it is the rest of the staff were great.
It took 20minutes to go over things before I got to take my car away and it was very awkward not a nice feeling when you are picking up a new car.”
“Initial experience was very poor. Process of buying a used car was not clearly explained - I was shown a picture of a vehicle and not made aware this was a representation and not the actual care. I was not informed the car had not been through any checks. I therefore paid £100 deposit on a car that wasn't actually ready to be sold. I was also advised insurance was my responsibility - again because the process was not made clear so I bought insurance. After a series of cars being identified as suitable then this not being the case, I had to cancel the insurance. This has lead to me losing over £200 in cancellation charges.
I would not have continued to deal with Car Store if Mohammed Kola had not become the salesperson. He went above and beyond to be helpful. I would absolutely recommend him as a sales advisor but not the organisation as a whole”
“My most recent experience with Bobby Miller was a good one, he was very helpful and his communication skills were what was required and more.
The following comments in no way reflect on my experience with him.
Unfortunately this was not enough to turn around the sour experience of buying a car overall, I had bought a car in November, after having it for 2 days, the thermostat had went. after handing it back, I was told to pick it up 5 days later, I then had the car for 2 days and it started steaming. The technician had a look and said he would get back to me. the car was in for almost 3 months and had a new engine fitted.
After receiving it back, the auto start stop was causing problems. After breaking down at a petrol station, I had green flag pick me up and drop the car off back at Peter Vardy Car store Dundee, After speaking with a few of the salesmen, I was told that I would be best getting the finance company to rewind the finance and hand the car back. Turns out the car needed a new starter motor and battery along with new earthing straps.
I then got to speaking about getting another car and was told that they would be able to work it out so that I was not losing any money on the first car. Turns out that I have lost out on over £2000, I am still waiting on receipts for all the work done, then I will be taking it to a financial advisor.”
“Hi our experience has not been the best we were sold a Ford kuga that had to be brought down from Aberdeen which took over a week to come down nobody from Dundee bothered to call us we always had to call to see if it was in when we viewed the car we noticed that the windscreen was chipped in the centre also the rear parcel shelf was faulty and paintwork inside the door which we were told all wood be sorted by Monday ready for collection I had my doughts but Monday came and went no phone call to say it was ready or not ready but we got a call on Tuesday it would be ready on Wednesday which we could not make so Thursday 6pm we had a great lady do the hand over she was really helpful can't praise her highly enough about your only employee I will we drove the car home when I noticed that none of the faults we were told would be we went back to the store only to be told that nobody from the service side was there and somebody would call in the morning how can a car that has a stone chip in the middle of the windscreen be missed on your 100+ check that we kept getting told about when we buying the car is beyond me and the other 2 faults but I have a very bad feeling about this car”
“More of a night club that a car store. Whilst initially I got a car I wanted, from there is just goes down hill. No communication at any stage and I had to do the chasing - which mirrors the feedback online from other customers.”
“The salesman was excellent however the buying experience was not pleasant as we were let down on our first choice as the vehicle was below standard, had it not been for the trust I place in Mo Kola I would have taken my money and gone to another garage. He was exceptional and it was not his falut that the first car I picked was not of a standard expected.”
“I was in twice and saw the car i payed a deposit 5 days before arranged pick up and i even spoke to sale person twice before pick up day . Ehen i arrived the car was not ready and i had to hang around with my 2 year old for over 3 hours . With no pram for her she was very upset and fed up . To then find out the satnav is not workint as sd card is tge wrong one. Still waiting for a new one . I do hope it comes or a formal complaint will be going in . The whole reason i bought the car was for satnav so im not happy about this . To then get car home and find thw front lights is not working to phone and be put on hold over 4 times to then get someone who says bring car back for a look peter vardy is way out thw way for me so ive decided to take to my local garage and get replaced myself . As i have lost all faith in your service . And dont think id choice to come back it all seems no one has any idear of whats happing . The sales people where kind and helpful i do give them credit but as for the car being check is not satisfied sevice clearly your 100 odd checks where not done and really lacking and communication is terriable
I have had fundee car store phone and are trying to resolve my problems ive had since this review was posted . So hopefully have my new sd and satnav working soon .”
“Took 12 days to get my car ready. When i went to pick it up has the engine malfunction light on so now have to return to get it checked. Was told no car goes out with less than 9months M.O.T. My car had just under and was told it would be checked and done when getting ready and now home have realised it’s not been done and will have to enquire about that also. Overall feel the service I’ve been provided is poor and feel the carstore is just after people’s money and not the quality of service.”
“Car not prepared for collection.not taxed and paint defects pointed out by salesman, not rectified. Workshop staff attempted repairs but not to good standard. I will have paintwork rectified. This was our 6th car from Peter vardy and I would think twice about any future purchase”
“When picking the car up it have several dents and big chips. This once only looked I complained.
Once someone came to look at the mess I had to argue that the chips were visable from more than 2 meters away.
Once a Manger was involved the they agreed to fix the issues. Sadly some of the touch ups were poor and look the wrong shade.
Dents have been fixed.
When I originally looked at the car it was dirty as it was due to get cleaned.
I have found other simple things like the car was nearly out of oil. This is a simple check that clearly was not done.
To be honest I am not happy with hand over team or after sale.
The sales team were great and very helpful. I would recommend Peter Vardy from a sales point. They have a vast range of cars that will suite differnt needs.”
“I enquired about a car on Wednesday 16th May through AutoTrader, I asked about getting the car moved up to the Aberdeen branch for my ease but the Aberdeen branch were not making it easy. I decided to just get the bus down on Monday 21st to buy and collect the car in person. When I got there I was informed the car wasn't actually there, but in a compound in Glasgow. After 15/30 minutes of further investigation it turns out the car was actually sold in April. Although Ross was very helpful, and I ended up spending £2k less than planned, I bought a completely different than what I actually wanted to buy, and a completely different car to the sold one that was advertised. Also when I done a final inspection, the spare keys and service book were not with the car, they were in a box somewhere and the service book wasn't even associated with the car, someone had to call the previous garages in the service book to try and confirm it belonged to the car.”
“Had a problem with my car since the day I collected it. I have tried to contact yourselves to get this resolved multiple times. Almost 2 weeks later and no one has phoned back to get my problem sorted. Shocking aftercare.”
