“Very disappointing experience buying a new car. I was promised my car on the Monday but when it didn’t turn up the showroom promised a full tank of fuel. It turned up a day late and with less than half a tank of fuel. I asked for the tyres/wheels to be swapped from front axle to back axle to prolong the tyre life which the salesman agreed to, but when it was delivered the wheels were not swapped and when I asked the salesman said “there’s plenty of tread on them”. I wouldn’t recommend them to my worst enemy let alone go back for another car. Peter Vardy needs to take a long hard look at this operation, as good reputations can be tarnished by such poor actions.”
“Service advisor was helpful in getting the car however the aftercare has been appalling.
Car was delayed in arrival, was told it would be there within a few days and took a week. After departure noticed a small dent that shouldn’t have passed peter vardy’s checks. Waited for a phone call to check how the car was which was promised within a few days. This never happened so I had to phone them.
Asked for dent to be fixed in Edinburgh to save hassle of travelling back to Dundee when based in Edinburgh was told I would be emailed about this.
Over a week later still no email so I had to phone them, apparently Edinburgh do not have a specialist to take out a small dent. Have to travel back up to Dundee and receive a curtesy car for the day. This is a hassle now I am working and a waste of my petrol on travel for an error on Peter vardys part.”
Good Afternoon Katie,
Thank you for your review. We are sorry to hear this. If you have any outstanding issues please email customerservice@petervardy.com
Thanks,
Team PV
“The service was terrible it took so long to get my car no one could get back to me or give me updates on time I had to keep chasing will never buy another car with Peter Vardy again, also on receiving the car it had no Sat nav disk, needed oil and both remotes needed new batteries.. I have changed the would you recommend us to 5 stars as the aftercare from Daryl has been great I am still waiting on my car going in to get bits done however but I hope this happens as promised without any hassle.”
Good Afternoon Leanne,
Thank you for your review. We are sorry to hear this. If you have any outstanding issues please email customerservice@petervardy.com
Thanks,
Team PV
“Initially they were great..found car and brought through from Glasgow..
All started to slide then..
We test drove car..gave list of issues..
Main thing was some dents in paintwork and most importantly the start stop function was not working.
The salesman told us the car has to be at a certain temperature for start stop to work..
I drove car for hours and tried everything to get to work but it didn't...
After only 5 days car went back in to Peter Hardy.. they then discovered that battery was gubbed and that caused start stop fail..they'd already supposedly serviced and MOTD car.
Contacting then is a nightmare..
You have to call Glasgow to be put through...there number doesn't work..
Went to collect car and they had put bumper back on so badly it was like they'd got a blind dog to putit on..headlight was mikes out from bumper.....
So car had to stay another night and day ...
They couldn't explain how the fup had happened
Went back again day later after more non calls and the dents I had questioned were still there as they had just dabbed with paint and still visible...
Shocking..
Tried to speak to a "manager" but mind ever showed..
Told them I wouldn't put a piece ov wood there for servicing and was cancelling the maintenace contract..
Sales guy said he'd be on it and speak to General Manager and get back to me today...no calls...no mails..
Just go to a garage that doesn't have big yellow ducks..
These people are charlatans..”
Good Afternoon Bruce,
Thank you for your review. We Are sorry to hear this. If you have any outstanding issues please email customerservice@petervardy.com
Thanks,
Team PV
“Staff courteous car was not there for test drive went to pick car up waited about 15 min before I was told it would not be MOT'd till next day also charged £10 for a charity”
“They treat you very well up until they get your money and you leave with the car. Heaven forbid if anything goes wrong with the car, because if you point it out to them their attitude changes drastically. Aftersales is shocking. Trying to get a call back is a nightmare.
They advertise on every car a 114 point mechanical check, 2 keys, minimum 9 months MOT, and a free holiday, with every car bought.
In my case one of the Key Fobs did not work, it only had 2 months MOT. I took it back two days after buying the car. I waited 3 hours for the MOT. I was eventually given a garage to take the key fob to fixed (at PV expense I will say) it took me 2 weeks for the key fob to be fixed. I asked for a courtesy car the day I took it back and was told I'd have to wait 2-3 weeks for a courtesy car. So I elected to take the key fob to the garage. I tried phoning to change the garage to one in Kirkcaldy as it was better for me. I phoned 6 times without a reply from them.
Regarding the "free holiday" , I phoned half a dozen times about getting the voucher, add to that a number of emails and then 2 phone calls to their HQ in Glasgow.
I was told by HQ staff that my voucher was to be posted out first class post that day. Waited 5 days and no voucher. Contacted HQ again put through to Dundee. He told me the voucher was in the envelope, he personally watched it, and it was to posted first class that day.
Two days later a neighbour from other end of the street brought the envelope to me. On inspection of the envelope -
The address was written in blue ink. To the left of the address the number was written in black ink. My number is 14 but the number on the envelope was 14! (14 with an exclamation mark) the exclamation mark was written in such a way that the line was in line with the 14 and the dot was a 1/16 inch below the line. so it looked like 141.
I tried to book the holiday. Only to be informed that as I had bought a car 3 years previous I couldn't get the free holiday as according to T&C's (7) states only one voucher can ever be used by one household.
Since found out that the holiday company does not do free holidays.”
“The overall sales process and salesman was very professional and a good experience. The problems started from handover where I arrived to collect my car and found it parked out in the car park with bird faeces over it and mud along the bumper. On further inspection i discovered scratches on the car which I was told would've been buffed out before I collected. I expressed my concern to the handover salesman and he had the car cleaned and a look at the scratches. It was then booked in for a couple of weeks later to be treated as the scratches couldn't be buffed out which was fine. I was then given the keys and had to escort myself out and figure the car out myself. At this point I also discovered one of the front lights was out so again returned into the showroom to ask it be looked at. I was then told they weren't able to fix this here and I had to take it to an approved dealer to be repaired but would be covered by warranty. After booking into an approved dealer they discovered a £200 module was missing and Peter Vardy had obviously misplaced this when they tried to fix this. Therefore it was now no longer covered by warranty. Much to my anger I ended up receiving confirmation from Peter Vardy they would pay for this which was fine but when I went to collect the car from the garage they couldn't release the car to me as peter Vardy still hadn't paid. What followed as a phone call with employee from after sales who was supposed to sort this payment out. Upon his realisation that the bank transfer couldn't happen the same day in order for me to drive home, he said he'd call me back with a bank card from one of the managers to pay for. I then sat in this approved dealership for 2 hours with nothing from peter vardy. I then phoned back to be told by reception the after sales employee had now gone home and there was nobody else to assist me. In order to be able to drive home I had to pay for this repair up front myself and what followed was me being left for over 3 weeks £200 out of pocket for the month. I phoned every couple of days for this to be chased up and was given a range of excuses each time from the after sales employee, a couple of which were "I need to get a signature from one of the managers" or "I'm just dealing with another customer just now I'll phone you back shortly" only to never have my call returned. After the 3 weeks of excuses I had to drive back to Peter Vardy and ask to sit down with a manager and have this payment sorted there and then. My payment was sorted there and then, and was not a hard task at all it took all of 5 mins after explaining the terrible service I had. I was told this employees excuses were unacceptable as "getting a managers signature" takes all of 5 mins as there's managers in all week. A shocking service which is a shame because it's a great facility but the staff i dealt with and handover service I received was awful.”
“I went to this Dealer because a family member had purchased before. Whilst I have no complaint about our Salesman David Fyffe, who was excellent, once they have your money, they do not want to know you. Shocking after sales service, despite phoning 5 times since collecting my car 5 days ago and no one bothers to phone back. Car back in for work which should have been done. Took it Tuesday, told "will phone you just after 9am tomorrow to let you know how long ". NEVER happened. Phoned this morning at 10.02. Told the person I wanted to speak with was not there which was COMPLETE LIE. Ryan Fleming said "phone you back in 5 minutes". 1 hour later - no call. Car NEVER even started on !!! Now waiting on a call back in "10 minutes".......NOT HAPPENED. DO NOT GO TO PETER VARDY”
“Absolutely diabolical.! I've only given 1 star because there isn't an option for no stars. Purchased a car from PV Dundee on the 21st August, still haven't recieved the car even though they took thousands of pounds off me and my old car as part-exchange. Three times they have said the car would be ready, it was meant to be finally delivered to our house yesterday 06/09/19, but no car and not even a phone call to say why. Excuse after excuse, I even emailed the CEO, but guess what, no reply. Buy a car from these at your peril.!!!”
Good Afternoon Michael,
Thank you for your review. We are sorry to hear the service fell below the 5 stars we aim to provide. Please contact our Customer Service team at customerservice@petervardy.com and they will be happy to assist you with any concerns.
Thanks,
Team PV
“sales staff ok, after sales horrendous, had my car since last Friday, only had it a week noticed a steering fault needed new rack so Dundee could not carry out this job so told on Monday my car was on way to Edinburgh to get repaired, today wednesday get call from warranty company asking for permission to pick my car up,to say astonished would be an understatement, the lying toads at Dundee said my car was in Edinburgh. Will never go near them again, in fact looking at rejecting the car as not fit for purpose, they mot,d the car week before I got it wish I had involved vosa”
“Estimated date to receive my car was 23/6/19, was told I could collect my car on the 28/6/19 1700 turned up to the car store completed all paperwork paid road tax and insurance aswell as a deposit to find out my car had a scratch along the rear quarter panel, the car hadn’t been valeted properly either so ended up leaving the car store with no car was told the car would be getting sorted first thing in the morning 29/6/19 ready to collect on the 30/6/19 received a phone call on the 29/6/18 to say my car wouldn’t be ready on the 30/6/19 asked when my car would ready but they couldn’t give me a date, I was offered an curtesy car on the 29/6/18 if I could collect it between 10-4 on 30/6/18 but I wasn’t in Scotland in this time. Now the 1/7/19 no idea when my car will be ready to be collected.”
“After Care Sales utterly shambolic -! Reported issue with car within 1 hour of taking ownership and yet 3 days later still awaiting a response from after sales to have this investigated.
Extremely disappointed at the lack of customer care and after service.”
“my name is Robert Grosman, I will say that as your client, I am not satisfied with your service Firstly, the customer service time was very long and I was waiting for an offer that I would recommend when I had a test visit, it was not given specifically, the time,time was changed I had a test drive with someone other than I was have appointed after signing the documents for the next day I had an appointment pick up the car I came to the reception I said I came to pick up the car the lady at the front desk told me to sit down and wait and somebody would come in but for a long time no one came because they forgot about me!!! it was not great customers who came after me they got faster cars like me it was a shock when I was treated only Mr. Daren Brown helped me if it was not for him, it would come out I do not recommend you in customer service and the car was not cleaned as it should”
“Sales process and handover couldn't fault Craig Ross and Darren Brown for their outstanding customer care and smooth handling of sale to handover.
Big reveal and build up was great myself, pregnant wife and two little girls were all there Darren made the kids very welcome and involved, But once cover removed the carstore/service side of your company has let us down with the poor standard as bodywork etc not done as promised, valet not up to your high standards ie old air fresheners attached to head rest back seats and feet wells not hovered sweets and wrappers left in car from previous owner. The next morning released No Drivers side window wiper, we have emailed and spoke to Craig the salesman and he had spoke to his sales manager and said the original work would be booked in and put to the high standards your company promise with also a goodwill gesture he had forwarded this to his Sales Manager Alan McMillan, we have emailed him also but had no reply from himself or the after sales team to correct all the issues and address them and still wait for their call and booking arrangements.
As a first time customer to Peter Vardy the end of sales/handover experiences was very disappointing and we feel let down and a bit angry by it all.
kindest regards
Mr Donald”
“y experience in brief,
Bought car, pick up tue wasn’t ready, call thur salesman going to deliver it, another call he couldn’t get lift from my house to his, so took car to his house and was going to deliver it next morning, no yrs mot, car had to go back to garage, fri call at 4.20pm salesman was leaving garage (45min drive), arrived at 7.20pm handed me one key paper work that I didn’t sign and left, looked in car no manual, no service book (which puts value of car down by 25%) dent in door, one key, stain on back seat and paid over £200 for supaguard no after care pk or certificate, phoned 23 times, 3 emails until someone phoned me back, meeting last Monday, after sales man said he was going to see if he could get service book, phoned fri to speak to him no call back, I now own a car that is £1500 down on value because of not having service book, Peter Vardy knew there was no book because they serviced it before they sold me car, I am disgusted by they way I have been treated and if I don’t get my money back or credit note for every penny I have given you, I am going to the papers, social media, I have worked for Royal Mail for over 29 yrs and they employ over 150,000 people and we get a post office courier every month and there is a page on it for us to write a letter, as you can imagine if I do this I will be getting to a very lot of potential customers if nothing is done about this, that’s been 3 weeks I’ve been fighting with your company and it is a disgrace how you lot treat a normal person on a normal wage that has saved very hard to afford a decent car”
“Fantastic service from Kerry.
Nothing was too much trouble and finally got a new car.
Will recommend Kerry as a sales advisor.
Management were push and don't know when to stop.
The language I over heard is not good.
Thanks again.”
“Very slick sales service to make the sale. Worst after sales service I have ever come across in any company, in any sector. The car initially was mis-sold (sold as being service, yet no service taken place - Peter Vardy had no record of any service being carried out, even though I paid for it). Had to take time off work to get it back in to the garage for it's service and took literally weeks to get the service record from them. Numerous calls and all I got was "he will call you back". No one EVER called me back, not once (except for, ironically, James chasing me to complete this survey). Tried to get help from the live chat, they advised to contact Meghan in Glasgow, who is the Customer Services Manager dealing with complaints. I tried (15-03-19), unavailable but will definitely call you back - Meghan never did - still waiting on that call. So - I bought and picked up the car on 26-02-19 and FINALLY got my service record card 19-03-19. Looking at my phone history on mobile, I made a total of 31 calls to get this service schedule card). Of course, no service record available from when the car was new, but that's another story.
Having said all this - the sales part of the process (James) was excellent and the demo of the car very well carried out. Sales side first class, after-sales...very lacking.”
