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CarShop Reviews

1.8 Rating 407 Reviews

19 %

of reviewers recommend CarShop

Company Reviews

1.8

Based on 407 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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CarShop 1 star review on 18th December 2023

CarShop 1 star review on 18th December 2023

CarShop 1 star review on 18th December 2023

CarShop 3 star review on 4th April 2022

CarShop 1 star review on 14th February 2022

CarShop 1 star review on 14th February 2022

CarShop 1 star review on 2nd November 2021

13

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We must say we were both very impressed with the service we received - a hands on service from start to finish. Kyle made the experience of buying two cars so simple. We also had dealings with Justin and Mark who were also excellent as was Jacob who helped with the paperwork. He had the patience of a saint! After purchasing the cars there were a few issues and the star of the show was Lewis Gardner. He sorted out these issues straight away very professionally. He is a very important part of the team. Keep hold of him.”

Posted 1 week ago

“Very friendly customer service”

Posted 1 week ago

“Travelled over 200miles to complete the purchase and collect a BMW. As agreed at the point of sale, Car Shop Swindon advised that the car was in good condition with no damage. Upon inspection the car had a split in its tyre making it unroadworthy, had not been detailed at all with dog hairs all in the car and the smell of dog very strong as well as a number of stone chips. Car Shop whilst acknowledging the above would not reduce purchase cost for above factors and completely wasted our time as we walked away from the purchase. Would not recommend and would also stress that you need to look carefully at what is covered in the 3 months warranty they provide at an extra cost!”

Posted 2 weeks ago

“We’ve paid a lot of money for a car which isn’t in good condition. Also, if you take them up on the MOT/service offer… don’t! They do basic basic minimum checks and don’t advise what work should be done to keep your car safe or legal for the next 12 months. Our tyres were weeks away from the illegal limit and they didn’t advise we needed to change them. The alignment was also off which we asked them about as I could feel the car pulling, but they said that it was fine. Thankfully we took it to KwikFit to get checked and they’ve taken photos and evidence to show why it really shouldn’t have passed MOT. We bought this car just over a year ago. Shocking service and selling dodgy cars. (It’s already broken down twice - totally separate to the tyre issue).”

Posted 2 weeks ago

“Purchased a Q5 last year, after sales is vertually none existent. Reported same problem 3x times. 3x times and STILL problem continues. This company needs to accountable for its after sales. There should be an investigation from a third party, nothing to do with the company and follow up customer complaints. After all without customers there’d be no company. People and their concerns matter, buying a car is an exspensive commitment.”

Posted 4 weeks ago

“what a disgusting experience booking for a service and no slot available i don’t recommend them attending for nothing they don’t care about the costumers”

Posted 1 month ago

“Disgraceful customer service About three months ago, I bought a Vauxhall mokka X from car shop Doncaster when looking round the car and we took it for a test drive. The brakes was grinding. I mentioned this to the salesperson and was told this was probably because it been sat in the showroom which I thought yeah okay so we left it . 10 days to get the car sorted just to get out it was an absolute disgrace on customer service got the car out within two weeks breaks still grinding and a wobble on steering wheel when breaking at high speed so the car was booked back in for them to have a look. They put the car on the ramps and just said the brakes was wear and tear. I left it even though it had a three month warranty ,two months down the line I reported it again couldn’t get in one day due to work so I’ve booked it in again. Went in today to have a look at the technician who drove it and said yes there’s a definite problem. Car shop are now saying that there’s nothing they can do I want to charge me for new brakes and pads shocking customer service I have bought four cars in the last 10 years from car shop, but this will be the last time. I use them as the customer service has been really really poor from start to finish. So be aware when buying from carship any problems they don't want to know about it. Get your money then that's it .”

Posted 1 month ago

“God forbid you need aftercare. Took the money and ghosted me. Avoid Harry at all costs as his silver tongue has gone dry when I need his help. My cars Tyre Pressure Monitor light came on as soon as I hit the M1. Slow puncture confirmed by the Doncaster branch not that Wakefield would know as all 4 Tyres were at wildly different pressure levels. Also coolant light came on twice in 24 hours as it was low. The “service” they claim to have done has clearly been exaggerated and now I’m concerned other things have been skipped over. Finally found two cars for the price match promise and haven’t had a response to my email. Harry is ignoring me as is customer service. Working day 6 without a reply and counting. I would avoid Wakefield CarShop at all costs God forbid you need aftercare. Took the money and ghosted me. Avoid Harry at all costs as his silver tongue has gone dry when I need his help. My cars Tyre Pressure Monitor light came on as soon as I hit the M1. Slow puncture confirmed by the Doncaster branch not that Wakefield would know as all 4 Tyres were at wildly different pressure levels. Also coolant light came on twice in 24 hours as it was low. The “service” they claim to have done has clearly been exaggerated and now I’m concerned other things have been skipped over. Finally found two cars for the price match promise and haven’t had a response to my email. Harry is ignoring me as is customer service. Working day 6 without a reply and counting. I would avoid Wakefield CarShop at all costs”

Posted 2 months ago

“Kept waiting for over an hour clearly don’t respect appointment times .even when we went to pick up the car the man (Jeremy Lovett) was too busy to see us”

Posted 2 months ago

“Arrived sharply to be left waiting for 45 minutes with two small children, had a lengthy phone call with Martin and was implicit with my requirements on the interior... 3.5 hour journey from south Kent to be left standing around... Oh sorry Mr x.. No one told me you was coming.. After finally getting to see the car the roof lining had large dark oil stains.. Rear bumper had an area around d 10 inches of damage all photo shopped out in the images.. General state of the car.. Stank of cigarette smoke.. Dust and grime everywhere.. The car clearly had been turned around with zero attention... Get a cheap car.. Get a poor service.. Just wished the honesty had been there as a 7 hour round trip wasted.. Unless of course Carshop believe this is normal.. Avoid at all costs.. Dishonest people”

Posted 2 months ago

“I have placed£99 deposit on the car which I later cancelled. My refund never arrived and I was told that this is a “glitch “ on the system. This same car is still showing on my account and I was left with nothing. Please be careful paying deposit as I am not sure when and whether I will ever get my money back.”

Posted 3 months ago

“MOT38 car shop34 deposit23 +6 Sort by Most relevant Newest Highest Lowest Lee Hallam 3 reviews a week ago NEW lee hallam on behalf of my brother-in-law roger howard He bought the car nissan qashqai FN15 BZD from the carshop on the 8th june , on 2 july engine management come on take the car to mb motors on 3th july for …More CarShop Cardiff (owner) a week ago Good Afternoon Lee Hallam, Thanks for your feedback although I'm sure frustrating. As I'm sure you know with the amount of times you have used us in the past, it is never our intention for cars to leave us with any issues at all. I am familiar with your case and understand that we completed work for an EGR and a Sensor, we unfortunately didn't get the chance to inspect the car to confirm any missing studs so unfortunately I can't comment. I do hope that having used CarShop so much that if in the future you have any issues at all please be in contact, Stuart Davies Brand Experience Manager CarShop Cardiff Poppy Ramsey 6 reviews·1 photo a week ago NEW I purchased a car from here yesterday and had a fab experience. I have never purchased a car through a dealership before so I was completely inexperienced with the whole process. …More Photo 1 in review by Poppy Ramsey CarShop Cardiff (owner) 5 days ago Good Morning Poppy Ramsey, Thank you so much for taking the time to give us a 5 STAR review, It's great to hear that Mitch and Charlie made your first experience of a dealership an enjoyable one. Thank you for your recommendation and amazing feedback. We of course will be looking forward to seeing you again in the future. Have a great new year Stuart Davies - Brand Experience Manager, CarShop Cardiff Mike Klaiber 2 reviews·1 photo a month ago Was seen by Mel, sales representative and Les, business manager. Knowledgeable, well informed and friendly. Not rushed through the process which was streamlined and professional. Small nick in bumper which I hadn’t previously noticed. Otherwise, very pleased with car and outcome. Photo 1 in review by Mike Klaiber Joanne Chapman 2 reviews·1 photo 2 months ago So happy with the service and my purchase from Car shop Cardiff. Joe was fantastic; informative, helpful and personable without being pushy in the slightest. I felt like I could trust him and he made me feel relaxed which is really …More Photo 1 in review by Joanne Chapman CarShop Cardiff (owner) 2 months ago Hi Joanne, we are really pleased that your experience of Joe and the team today created such a positive memory, we strive to ensure all customer visits are above expectation. Thank you for taking time out in creating your lovely feedback, we hope you enjoy your lovely new car and welcome to the CarShop Family! Regards, Carl Harris - Head of Business, CarShop Cardiff Lee Hallam 3 reviews a week ago NEW lee hallam on behalf of my brother-in-law roger howard He bought the car nissan qashqai FN15 BZD from the carshop on the 8th june , on 2 july engine management come on take the car to mb motors on 3th july for engine code results it was low pressure exhaust gas recirculation temperature sensor, book in to carshop cardiff on the 25th july for a few day's had it back and they had done nothing to the car sensor had come back on went back in again on the 23th August again and had car back and come on again . so by this point had time off work to drop off car and to pick the car back up twice So at this point he had the car a full service with steve jacka motors and timing belt done and at this point when having the car service the garage found that there was four studs missing from the secure offside front driveshaft in which my brother-in-law all this time been driving this car which was not road worthy and had his grandchildren in the car with him we are very lucky that they are still with us as i dont need to tell you how dangerous the car We had told the car shop about what had happened but negative comments We been in touch with Blackhorse and trading standards consumer rights 2015 guts car not satisfactory quality Iam sorry but no way this car had pass a full preparation check Between me and my wife and family we have bought 11 cars from the carshop and never had a car sold to us that was NOT ROAD WORTHY THANK YOU LEE”

Posted 3 months ago

“Purchased car from car shop 14k August 2023 with very little s/h as promised, car still on finance when they sold it me, there's been condensation and mould in vehicle and recently took spare wheel out and found water in boot area, informed car shop of my findings and offered to book car in to investigate further at cost £90.0.0 surely that can't be right.”

Posted 3 months ago

“brought my ds5 from swindons carshop and within a day the motor on the mirror become faulty...now just 5 months later im having to put a litre of oil i my car every 2 weeks(thats without even driving my car)ive called the carshop to book car in to be looked at/fixed and they cant book it in untill 6 weeks time...ive got extended warranty but ive been told i will have to pay for my car to be fixed if oil leak is bad even though ive paid for all the extras that are supposed to cover my car and im paying for the next 56 months to blackhorse finance totaling £26,000 for the loan on my car through the swindon carshop...so in all im stuck with a car i can not drive due to fault as i fear driving it will only cause more damage to the engine...def going to contact blackhorse finance to see where i stand with a refund as ive driven only 50 miles since i purchased my ds5 and i believe from the logbook having 5 owners before me on a car thats only 4 years old a little questionable...i believe this has been a ongoing problem since new(5 owners is solid proof of that)!”

CarShop 1 star review on 18th December 2023

CarShop 1 star review on 18th December 2023

CarShop 1 star review on 18th December 2023

Posted 4 months ago

“AVOID BUYING FROM THIS COMPANY -horrendous after sales experience -countless issues with the car even months after purchase -car shop service centre unable to rectify 1 of the issues so was sent to manufacturer at my own cost -AVOID!!!!!”

Posted 4 months ago

“LIARS!!!!! HAD CAR ON HOLD. MADE TRIP... WASTED TIME & GAS. SOLD CAR. NEVER BOTHERED TO CONTACT ME... SCAM ARTISTS.... RUN. OVERPRICED LIARS!!!!”

Posted 5 months ago

“메신저 해킹 CLOUD AGENCY 메신저 해킹”

Posted 5 months ago

“purchased my Audi Q5 but when I collected despite paying extra I found the inside was still dirty and not valeted. I put this down to human error and the car was exactly what I wanted. However after just 10 days the brake pad wear sensor activated. Apparently during the check they had enough thickness to meet their standards however I would suggest 200 miles and 10 days later they are at the minimum level is hard to believe. I understand wear items sit outside the warranty but 10 days!!! This doesn’t reassure me about their safety and quality checks which makes me doubt the whole car never mind the attitude of the company 😢😢😢”

Posted 5 months ago

“Very unprofessional and no duty of care. I bought Audi A6 from Swindon store. On the day of collection when papers were submitted, finance application didn't go through because of the chap who did my application put my name wrong. Finance company dropped a hard search on my credit file which is understandable. After this all the paperwork was mended with the correct name. Then again another finance application was with the correct name which dropped another hard search on my credit file. It took nearly 4 hours to collect the car. Finally got the keys and as soon as I got on the motorway ,I was doing national speed limit and car started to shake. I called the company couple of times. Finally someone answers the phone and I was told they would call me back with an answer which never happened. So I called them again that's when I was told I'd have the take the car to Bristol store to get the wheels balanced. I took the car down Bristol branch next day. I spoke to Carly in Bristol branch who helped me immensely. Car was taken in and found one of the wheel causing the issue which can not balanced. I was informed either in needs tyre or a new alloy wheel. They couldn't book me in for the same day so I am booked for this Saturday to get a new. If there is no issue with the tyre then I would have to be booked again to get the new alloy in the car. This whole situation ruined my experience.”

Posted 5 months ago

“Just don’t do it, it’s not worth the risk! I am writing this review 3 and a half months after I purchased this vehicle from Car Shop Norwich. I am pleased I did not write my review at the point of collecting the vehicle like I was encouraged to! I purchased a 2019 Mercedes C Class Coupe with 20,055 miles on the clock. I will be honest and give praise where praise is due! I went to Carshop despite some of the reviews and personal experiences from people I know, I had purchased my previous vehicle from there and the vehicle was a great vehicle, I so wish I still had it! Anyway, I wasn’t totally sure what my next car was going to be, so with the choice available there it made sense to go and ‘have a look’! I have to say the actual sales experience is good, a little pushy in some ways but to be expected. I personally dealt with Rishpal, he was friendly, professional and accommodating, this review is in no way negative about him. My complaint started when I realised within a few days the vehicle had a fault. I was hearing an unpleasant noise from the front of the vehicle when going over speed bumps and dips in the road. I won't go into every aspect of this and list the problems I believe this vehicle to have as it will take too long! What I will say is the vehicle went into the workshop four times in total, with three different attempted repairs for the noise from the front of the vehicle, of which all failed, No loan car any time. Each repair I felt was a fob off, missing screws and greasing bushes, yes, greasing bushes and not replacing them, the final attempt as an anti-roll bar. During the attempts at repair, I had personally handed a letter to Ashley McCarthy (Retail Operations Manager), this letter outlined my experience so far and my concerns about the attempted repairs. I was told this would be given to Michelle Freeman, the ‘Brand Experience Manager’ and that she would call me, I was never contacted by Michelle regarding my experience at the CarShop Brand. In fact, she actively avoided my calls to her, I had to speak to Lynsey Sprosson (Service Manager) every time. I have since been told ‘As my concerns were related to the workshop and repairs the best person for me to have spoken to was the Service Manager’. No, my issue was my experience at the CarShop Brand and the fact I found Lynsey to be, should we say, I will be polite and just say, not very customer experience focused. I wanted to speak to someone else, she would have known this if she had actually taken my call or called me as I was told she would. Needless to say, after the fourth workshop visit and third attempt at repair, when the fault was still present, I tried to reject the vehicle directly with CarShop. Lynsey declined my rejection. I was told by Lynsey that there was categorically nothing wrong with this vehicle, he is a trained mechanic and an ex-MOT tester, he has personally looked over the vehicle himself and the vehicle is sound. It was also stated to me that CarShop doesn’t investigate ‘noises’. However, Carshops own ‘Complete Quality & Safety Checks’ lists ‘• Listen for noises’. I have had to exercise my final right to reject through the finance company. The vehicle had to be independently inspected to confirm there was a fault and that previous attempts to repair had failed. This inspection was completed, it did indeed confirm there was a fault and that the attempt to repair had failed. It was recommended that the shocks and Bushes be replaced. The whole process has been a long-drawn-out process and stressful. I am not an unreasonable person, I understand things can go wrong and have faults, and sometimes it can be a process of elimination to find the fault. Personally, I did not expect to have such issues with a ‘Quality’ vehicle that had only done 20K Miles. However, it is how this is dealt with that makes the difference though! I obviously really liked the vehicle, and I would have perhaps persisted further with trying to get the faults rectified if it were not for the attitude of Lynsey. To sum it up, if you can buy a car from Carshop and have no need for any after-sales assistance, you might be okay, but if you need any after-sales assistance good luck!!”

Posted 6 months ago

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CarShop is rated 1.8 based on 407 reviews