Name: CarShop
Rating: 1.80

“BUYERS BEWARE! very eager to take your money but absolutely ZERO service afterwards. Misselling GAP insurance and genuine disregard to customers”

Helpful Report

Posted 6 months ago

“My advice - DON'T. .......... My advice, through bitter experience of dealing with this dishonest and thoroughly incompetent company is to avoid, avoid avoid. Their mantra and training programme ethos seems to be lies and deceit, they just can't help themselves. Customer service, that's a laugh, promises from the remote site - wherever that is, they understand and will address all your grievances! Don't believe them, the staff Wakefield are better than that and will look you straight in the eye and tell you a pack of lies. Couple this with the incompetence of their 'mechanics' and complete absence of after sales service and it truly is a match made in hell. So after spending hour after hour after relentless hour in the Wakefield hub don't believe that you've won any argument when they capitulate and award you with a free service or even and MOT. They'll have your car for a couple of days for the MOT and do more harm than good in any service. Don't do it! One example from numerous inflicted upon us, after having the car serviced it broke down within 30 miles or so. This was 30 miles into our planned holiday destination. On checking for causation we found the engine oil had been massively overfilled (just as bad as insufficient oil) When I pointed this out to the clueless manager he shuffled off to get his 'head of tech' who dipped then oil. He then, in his hitherto unremarkable career had a light bulb moment, he started up the engine and let it run for a few minutes, (this is going to be interesting I thought!) On switching the engine off he plunged the dipstick into its holder where it remained for a nanosecond before he retrieved it. 'Look' he said proudly, pointing at the now reduced oil level, 'problem solved' he announced before walking off to, presumably, continue with his pocket billiards. Another totally dissatisfied customer shared with me his thoughts, 'these mechanic must be the rejects from Halfords'.Such is the level of incompetence at Wakefield Carshop it was pointless continuing to discuss the many issues weather it was mechanical, reported broken promises, deceit - trust me, when it all goes wrong they will lie, lie lie and lie again. Absolutely abhorrent company but can't help believing they're proud of this accolade . If you've read this far then I suppose the most compelling reason not to give Carshop Wakefield your hard earned money is the position we now find ourselves. Despite the appalling service and promises we were given, despite the fact we've spent somewhere in the region of 45 -50 hours waiting and waiting for the service we paid for, despite holiday ruined, despite the habitual lies offered up by Carshop Wakefield and the overwhelming feeling of being scammed, repeatedly, by them we are now at peace having jettisoned their promises and taking the car to a competent and knowledgeable mechanic supported by a customer service team who actually do what they say they'll do. I've made some serious accusations here, all can be corroborated via photos, video, correspondence and independent garage reports. Let's see what Lee or any of his other lieutenants have to say.”

Helpful Report

Posted 7 months ago

“I prep'ed my visit by reading reviews & having a couple of 'phone conversations with a member of staff before visiting, so my expectations were set. Even though we arrived an hour before our appointment time, we were greeted well and didn't have to wait. My wife and I looked at 2 cars, which I 'went over with a fine tooth comb' before taking both for test drives, (and not just round the block). The salesman, Albert, couldn't have been more helpful; he was attentive, but not pushy, and had good product knowledge. Yes, he did try & sell me all sorts of extras, such as Gardex, GAP insurance, 'drive away' insurance, etc. etc. but once I made it plain I wasn't interested in racking up the bill, he got the idea and stopped trying. Having decided to buy one, I spent nearly 30 mins. on the 'phone to my insurance company, sorting out my insurance. Then we had to wait for a Finance Manager to become available: Albert wasn't allowed to seal the deal. (This was despite the fact that I wasn't part exchanging anything and didn't want finance). The Finance Manager, Martin Denmark, was very personable but also went through offering 'extras', even though I'd set out my position. He was too was very helpful, in that he did a lot of the DVLA stuff for me, which was strictly my responsibility. Overall we were happy with the way we were treated; both Albert & Martin provided some good old fashioned service, which was a nice surprise. But be warned: our visit took over 4 hours, (some of which was my own doing), and be prepared to have all sorts of additional considerations presented to you. Would I buy from Norwich CarShop again? Absolutely. But allow LOTS of time.”

Helpful Report

Posted 7 months ago

“Where do we start. DONT fall for their tricks off splitting the mot payments over the monthly cost, they won’t book you in so you’re paying for literally nothing. Few months later take the car in for a service. Didn’t give me the rundown of what they’ve done. Didn’t fill in the paperwork until a week later looking at the date of the documents which aren’t the date I took my car in for. Passed my service then proceeded to not tell me all the problems which flagged on the health check. Told me my car was perfect and sent me on my way. 4 months later car is utterly fucked breaks system fail full rust which had been building for months but as they never said I was unaware. They allowed me to drive away in a death trap. Newborn baby is in the car daily and they allowed such poor service and health and safety pushed to the side. stuck with the car and a massive bill to fix it all. They’re quick to take your money then forget about their promises. Will never be buying a car from them again. Will be seeking legal advice to make sure this never happens to anyone else.”

Helpful Report

Posted 8 months ago

“Hello I bought a vehicle with from your Northampton branch on May 25 and was told that the malfunctions that occurred within the first 3 months would be fixed by the service teams. Unfortunately, I ran into a lot of problems the first day I got it. The battery signal came and it was not even enough to start the car, there was a noise from the bottom and there was a problem such as one of the seat belts not working properly. Although this is a brand new vehicle, these problems were supposed to be solved before I bought it, but unfortunately they were not. The vehicle did not work 2 times this week. When I talked to your sales reps about these issues, they said for 3 months that all breakdowns would be fixed by BMW service instead of your team, which is pretty alarming considering how much money I spent in good faith buying this car just to have it. many problems. immediately after purchase. As you can imagine, due to this situation, my trust in your company has decreased considerably and now all I ask from you is to fulfill the promises made when I bought my car; Please do what needs to be done to get it working properly again soon!”

Helpful Report

Posted 8 months ago

“Paid £13,000 for a Nissan Juke back in June 2022, Took out a 3 year service plan. Few weeks later I had the car smelling of cigarettes, Am a non smoker. They agreed to have the car back and Change the pollen filter and fragrance bomb to get rid of the smell. Fast forward 12 months, Car returned Swindon for Major service. They discovered an oil leak from the timing chain casing, The pollen filter cover missing? Why was this not reported when they changed the pollen filter weeks after buying the car? Seems like the filter cover and oil leak has been over looked. Pollen filter cover £70 and to fix the oil leak near £500.”

Helpful Report

Posted 8 months ago

“Terrible service, sold a car that's not fit for purpose, joke”

Helpful Report

Posted 8 months ago

“I worked there unfortunately, the place is a total joke, the turnover of staff at the sheffield site and all there other sites tells you everything you need to no , so many people have left due to depression, me included, join the group car shop unhappy customers on face book to read more”

Helpful Report

Posted 8 months ago

“Totally misled! Purchased a VW Polo. I was emailed a video of the car but the staff failed to mention nor notify me of a 1 inch tear in the back seat. I have emailed Ben @ Swindon twice & received no reply. As a result, I have contacted my lawyers & we will be taking CarShop to a small claims court to receive costs to replace the back seat cover due to the tear.”

Helpful Report

Posted 9 months ago

“Horrendous customer service. Needed a car as our previous one had been written off in an accident and had heard good things about CarShop so went to look around our nearest one in Northampton. After an unsuccessful look around we left and looked online finding one that was perfect in Nottingham, so we phoned Northampton to pay deposit and have it transferred to them. We were told it would be with them on the Monday which wasn’t doable for us so we agreed to go the following Saturday being told it would still be there on Monday but any issues they would phone us (ie damage/not turned up/etc). Got over to Northampton on the Saturday to be told sorry car isn’t with us, we messed up by not updating you so we’ll give you a full tank of fuel when you collect it the next day but to wait for call to confirm it’s with them. Following day, we’re waiting til late in the afternoon for the call to go and collect which came through after 3pm so we’re advised to collect on the Monday (a week after it was meant to be with them) but not to come before 12pm. Get to the Monday, turn up to find we are now dealing with a completely new sales associate - Connor is the only part of our experience that has been positive. Was left to check the car over before taking it out for the test drive, at this point I’d like to point out that the car was perfect so we went ahead with the purchase. Financing at times treated us like an inconvenience until the point that everything was finalised so we went down to collect the car, this actually took the longest portion of time as no one was actually interested in taking our paperwork until after 6pm when most staff had gone home although the staff member who registered V5 thought we were being seen by someone else and had to go looking for where our paperwork had gone too as it was hidden. Eventually left them and had a couple of nice weeks learning what the car could do compared to old car, etc. Wednesday of week 6 we noticed a bumping noise once getting over 17mph on the front passenger side, Thursday it had changed to a banging noise so went to a friend for clarifying if it was something as simple as tracking (it was not) went home and phoned CarShop kept on hold for 45 mins to be given an appointment 3 weeks later, we said we weren’t happy waiting that long as we knew issue was serious and we needed the car. Later that day we got a callback from Northampton servicing dept and was confronted with “so I hear waiting til June 20th isn’t good enough” we explained the issue and she kept saying it wasn’t serious until we asked if she would continue to drive a car that’s issue had negatively progressed by 80% in under 24 hrs prompting her to speak to a mechanic who moved us forward to the next week but stated they would need it all day and had no courtesy cars available. We agreed as the issue needed to be fixed but then the more we thought about it, the more it concerned us that we would have to drive it up the motorway with a clear wheel problem so phoned them back again to be told Northampton will come back to you within 48 hrs. In the meantime, our friend had collected their car from a service and mentioned our issue to their mechanic who instantly said that the wheels were probably removed when the service and checks were carried out and most times the nuts aren’t tightened properly - que us going out to check: 11 of the 16 nuts were very loose and on the front passenger, the locking nut had been removed and not put back on hence the noise as the remaining 3 on that wheel progressively became looser. Following day we phoned CarShop back to cancel appointment and advise we wanted to make a complaint, complaint was noted but no one has bothered to come back to us, we’ve since sent emails stating exactly how dangerous their mechanics actions could have been had we driven it up the motorway back to them and asking for clarification on what they propose as compensation - we literally could have been killed and also taken out multiple other motorway users in the process. By removing and not putting the locking nut back, they actually caused the car to be an automatic MOT failure and also made it illegal for us to have taken it from their forecourt. As you can probably guess from this review, CarShop are burying their heads and won’t come back to us, at this point in time we are thankful that a responsible and clearly more knowledgeable mechanic told us to check the wheel nuts although until it goes in for service or it’s MOT we won’t know how much hidden damage CarShops mechanics managed to cause to the other 15 nuts, the wheel or the rods which all may have fractures. CarShop Head Office and Northampton, if you do see this, we are still waiting for you to contact us to rectify your staffs dangerous negligence before we take this matter to the motor ombudsman.”

Helpful Report

Posted 9 months ago

“Stay well clear Spent 10k on a car and 1k on 3 year warranty, 8 mths later turbo blew up , and guess what? Warranty company ain’t replacing it so my car stuck in a rac garage with a £2200 bill and I can’t get it out , the carshop mis-sold me the warranty, I was told only way turbo not covered is if foreign object in turbo , after rac inspection they confirmed no foreign object Wow what a bag of shi”! So wish I had stayed well clear”

Helpful Report

Posted 10 months ago

“CarShop Northampton An awful experience from the start. I'll summarize as much as possible but I will leave at any names as I don't think it's nice to negatively, personally name. Viewed/test drove the car, rear seats wouldn't fold, was told that they would have to send to Jeep to get repaired as was going to take AT LEAST 10 days to complete. Magically, 7 days later the car was "sorted" although there's now a sound of broken metal every time you fold the rear seats. More of a bodge job I think than taken to Jeep for a proper replacement. I was then called up 3 times in the same day by 3 separate people, perhaps talk to each other? (a day before I originally said I was going to collect the car) asking when I was coming to collect my car, the rush for me to collect it was obvious as it was the end of the financial year. They agreed to pay for a month tax for me so that I would pick the car up early. They were aware I would be there for 6pm that day (after I told 3 separate managers I would be there). After literally hours waiting to be served I eventually got seen just before 10pm on a Friday night, almost 4 hours after we arrived. (I had already paid for the car at this point so I'm sure the business managers we're pleased to receive £32,000 to hit targets for the financial year). We were told at just gone 10pm that we could not take the car away today as there was no V5 to tax it, so needed to be done at a post office (which were obviously closed). We had been dropped off there by family. They offered to pay for a taxi home after a while (very reluctantly) but not back to collect my car (120 mile round trip) and then offered a loan car, after practically giving me no other option but to sign a legal document for the loan car and being told I was unreasonable by a manager for not wanting to sign a legal contract. When we come to collect the car the next day and being told that it had a full tank of fuel, it didn't so then had to go with someone to the petrol station for them to fill it up. There was an issue with the Oil Service light staying on after it CarShop had serviced it to be sold, which I called and emailed the same day I collected the car to inform them it needed to be switched off. Perhaps the car was not even serviced? Well I eventually got it booked it to be turned off about 7 weeks after I collected the car, along with, the car steering to the left and the passenger seat squeaking when someone sat in it. Well, it's safe to say none of it was done and they couldn't switch off the Oil Service light as apparently only Jeep can do that and they are not going to pay for it to be done. So that was a wasted 120 mile trip of fuel and warranty mileage wasted. Mechanics are clearly useless. One of the aftersales team, after telling me they couldn't reset the oil service light told me that they've never had to do this before so it's all new to them so they didn't know they couldn't reset it. However I have now received an email from somebody else saying that "Historically with Jeep, they have been kind enough to reset service lights as long as the customer had proof of the service being completed" which is the total opposite to what I was told previously. Before I left after a failed warranty repair, I was told "Please rest assured that this will be sorted for you". Well, it wasn't and won't be sorted. The tactic if they haven't done something right? Send you home and tell you over email the next day they won't be doing anything. The one and only positive I have to say is about Nicki, the brand experience lady, she is a fantastic and did everything she could to make it better, she did give us 2 tanks of fuel for the inconvenience however after all of this I feel this offer (which is all she could physically give herself) was not enough. In short, awful place to buy a car and I would steer well clear of CarShop Northampton. A legal scam.”

Helpful Report

Posted 10 months ago

“We recently bought a Mini from the Wolverhampton branch. We paid £100 to get it on site from another branch, we were called on Saturday to confirm collection on Sunday, did the paperwork and the salesman said "now for the exciting part, I will bring it round". It was filthy dirty, clearly driven in rain and mud. I pointed out that, Is this an ideal way to present a £16000 car? Another salesman got involved and agreed then sent it for a clean. We were told that it was fully checked over but when we got home we realised that the spare key didn't work. I rang them and they said bring it back and we will get it checked. I said this should have been done beforehand and didn't want to spend my time on their lack of attention. I pointed out how we had been treated and suggested that maybe refund the £100 as a gesture of good will in the matter, this was refused after having to go and ask the manager. Many calls and unanswered emails later they sent a guy out to fix the key and offered a "free" valet?? Our experience was not good and we are reasonable people. If you have a problem, expect to speak to many people who no nothing about your case and then expect to explain it all over again. 80,s back street car dealers at best. Good luck.”

Helpful Report

Posted 10 months ago

“I wish I’d looked at this website before going to Carshop in Nottingham as it would have saved me a 170 mile round trip and a horrible experience. As it was we dodged a bullet by not taking the car we’d reserved. I was confronted by a woman who ignored my repeated requests to just get on with the sale without trying constantly to sell me other products. She repeatedly warned me that the car paintwork would soon flake off unless I agreed to buy their protective coating. She insisted that this was due to manufacturers now using water-based paint. She tried repeatedly to sell me an “extended “ guarantee which was actually far shorter than the existing manufacturers guarantee. She repeatedly tried to devalue my trade-in by setting her own service interval far shorter than it actually is. They attempt to intimidate by having separate areas for each stage of the sale process. They also tried to force me to take their finance package, and only had one key for the vehicle. PLEASE DO NOT GO NEAR THESE PEOPLE. You will regret it.”

Helpful Report

Posted 11 months ago

“Took out the "MOT 4 life package" at additional cost. MOT is due on 22nd May - Emailed C.S. requesting an MOT appointment and had a reply on 2nd May stating they would be in touch. Now the 10th May and still no reply, have tried Emailing and phoning - no joy. As time is running out I now need to book my car in with another provider! Aftersales support is simply pants!!!”

Helpful Report

Posted 11 months ago

“If your reading this. And thinking about purchasing a car from car shop please please please stay away. The place is like a comedy club. How it can trade in 2023 I don't know. It's ran like a British Leyland 1970s car dealership. Quick enough to take you money a but if you got a problem. Your on your own. ..my car has been sat on my drive since purchasing for 2weeks has not moved cannot be driven and they refuse to repair it and take the car back 25k car. And refuse to do anything about it !!!!!!”

Helpful Report

Posted 11 months ago

“Spent £20500 on an audi had the car 3 week only to find the batterys a dud , i paid £50 for advantage plus + £119 for advantage when I bought the car only to be told it doesn't cover the battery complete con artist's stay well away you've been warned”

Helpful Report

Posted 11 months ago

“Rubbish rubbish rubbish I pay £40 extra every month for 5 years 😑 but that haven't come up to date with there promises thay said I was covered for for all electrical faults and macanical but now my cluch is gone on a car that is 2018 plate only 36000 mileage on it that's unbelievable I new car and it's clutch is gone that I brought from car shop it self and the clutch is already gone and now car shop woleemhampton is asking us money for fixing it that is £900 AND ASKING MONEY FOR STRIPING THE CAR NO GOOD WOULD NEVER WANNA BUY A CAR FROM CAR SHOP AGAIN”

Helpful Report

Posted 11 months ago

“How is this place allowed to operate,,,,we bought a car from these which turned out to have a problem that was heard when turning, they diagnosed the problem as the passengers front shocker, so they ordered the parts and did the repairs on the fourth visit, when we got it back it was still the same, so I went in shouting about it saying they could have the car back, when one of the staff, who I must say was very helpful , that if we wanted we could take the car to Audi and they would pay, upon the car being inspected by Audi they found the work that the carshop had done was not safe and was not road worthy, Audi charged them replace both sides and the problem is sorted,'m now in the process of speaking with trading standards,DVSA and also the finance company who will also be looking into there practices.”

Helpful Report

Posted 1 year ago

“Don't buy a car from wakefield branch. All cars come in damaged and are patched up for quick sale I am a dent removal tech subcontractor from axiom pdrking services”

Helpful Report

Posted 1 year ago


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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