Car Shades Reviews

Name: Car Shades
Address: Unit 1, Bilsthorpe Business Park,, Bilsthorpe
Rating: 4.57

4.6 Rating 2,229 Reviews

90 %

of reviewers recommend Car Shades

Company Reviews

Metrics

Info

4.6

Based on 2,229 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Easy

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Car Shades 5 star review on 23rd April 2024

Richard Amakye

Car Shades 5 star review on 6th October 2023

Heather Sanchez

Car Shades 5 star review on 12th September 2023

Laura Tullett

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wouldn’t bother, they don’t fit well and the metal clips rattle on the glass, had to wrap them in some black tape…”

Helpful Report

Posted 10 months ago

“Still haven’t received my car shades, an error with the courier perhaps, but having spoken to someone earlier (after being on hold for 25 mins) who said it would be rectified with me receiving an email, it still hasn’t and I am now sitting on hold again, so far 47 mins and I’ve gone from caller number 9 to caller number 5! I’ve since read the reviews and it appears customer service is TERRIBLE with this company.”

Helpful Report

Posted 10 months ago

Hi Mia - we are sorry you are having trouble getting through to us, we are experiencing a really high volume of calls at the minute, therefore apologise for any inconvenience this has caused. We have asked a member of our customer services team to contact you to discuss. Thank you Car Shades

Posted 10 months ago

“I am still awaiting the things to be delivered ... !”

Helpful Report

Posted 10 months ago

Hi Georgi We are sorry that your order hasn't yet arrived, international orders do unfortunately take longer than normal. We expect that your order will arrive this week, however, if you require further tracking updates please don't hesitate to contact us at sales@carshades.co.uk We apologise for any inconvenience this has caused. Thank you Car Shades

Posted 10 months ago

“Very disappointed after what seemed to be such a positive start. Package shipped out quickly but an error with delivery address caused a problem that could have easily been avoided. I was assured the problem was rectified but a distinct Lack of communication and clarity from both seller and courier meant I never received the package so it’s unfair to comment on the contents. Refund was issued after 3 weeks and raising an issue via PayPal.”

Helpful Report

Posted 10 months ago

Hi Wayne We are sorry that you didn't have the best experience with us on this occasion and apologise for any inconvenience that was caused. We continue to work hard to make sure all customers receive the high standard of customer service that we expect. Thank you Car Shades

Posted 10 months ago

“The shades are good quality. But if there was a zero star option I would have chose that for customer service. One of the clips that secures the shade in has fallen off due to the recent heat unsticking the pad. I have tried to call on 4 seperate occassions wiht no luck. I emailed and was told to call. Awful service. Currenlty on the phone in queue, 46 minutes and 34 seconds of being first in queue (and counting).”

Helpful Report

Posted 11 months ago

Hi Shaun We apologise that you haven’t had the level of customer service we would expect you to receive, we are experiencing a high level of calls at the moment so we are sorry you have been unable to reach us. We will however get some more clips out in the post to you asap. Sorry again for the inconvenience. Thank you Car Shades

Posted 10 months ago

“Shades are excellent quality, but don't fit despite being assured by your sales team that they would. Have spent over 2 1/2 hours queuing on the phone (2 different numbers) during the past 2 days in an attempt to return them for a refund. Very concerning!.”

Helpful Report

Posted 11 months ago

Hi Peter - sorry you were unable to reach us on the phone. If you would like to send us any images you have of the fitting issue to reviews@carshades.co.uk we'll see how we can help. Thank you Car Shades

Posted 11 months ago

“Absolutely terrible, no communication the shades did not fit . I have sent them back still no refund or reply to my email seem like one big scam !!!!”

Helpful Report

Posted 11 months ago

Hi Lee - we apologise that you haven't received the level of customer service we would expect you to receive. We can assure you this isn't a scam and we are looking into this as a matter of urgency. We will be in touch again asap and apologies for the inconvenience this has caused. Thank you Car Shades

Posted 11 months ago

“I am giving you no stars as I have never received the goods, it appears I can't give no stars so I have to give one star for no goods how can that be fair!!!!!!!!!!!”

Helpful Report

Posted 11 months ago

Hi Gary We are sorry that you have not yet had your Car Shades, a member of our customer services team will contact you to discuss this with you. We apologise for any inconvenience. Thanks Car Shades

Posted 11 months ago

“Not worth the price”

Helpful Report

Posted 11 months ago

Hi - we are sorry you’re not happy with your Car Shades, please be aware if you did want to return them you are covered by our 30 day money back guarantee. Or if there is an issue with them please do let us know by emailing us at reviews@carshades.co.uk and we’d be happy to see how we can assist further. Thanks Car Shades

Posted 11 months ago

“I havnt received my car shades! I have contacted customer service but no reply! I would appreciate some sort of contact. I will be happy to amend my review once I have received the car shades, but my experience so far is not good!”

Helpful Report

Posted 11 months ago

Hi - we are sorry you haven't yet heard back from us, this has been escalated internally and our customer services team will contact you when the office reopens tomorrow. Sorry for any inconvenience this has caused. Thank you Car Shades

Posted 11 months ago

“Didn't get my order :(”

Helpful Report

Posted 11 months ago

Hi Patryk We are sorry that your order hasn't arrived, we have asked our customer services team to follow up with you. Thanks Car Shades

Posted 11 months ago

“I have not received the shades I purchased. The tracking link in both the email I received from vanstyle.co.uk and on both carshades.co.uk and vanstyle.co.uk websites never worked. Having never had a shipment from SkyNet I finally figured out I could use the consignment number to search on SkyNet.co.uk to track the package, only to find out the package arrived in Philadelphia THREE days ago! I live in a suburb of Philadelphia, and it does not take three days to travel from Philadelphia to Exton. How do I know, I travel to downtown Philadelphia at least twice a month to officiate weddings.”

Helpful Report

Posted 11 months ago

Hi Mark We apologise for any inconvenience this has caused, we have spoken to SKYNET and they have informed us that the product was sat in Philadelphia for three days as it was processing through the customs clearances. SKYNET has informed us that your parcel is out for delivery today. We hope the information is of use and please don't hesitate to contact us at sales@carshades.co.uk if we can assist further. Thank you Car Shades

Posted 11 months ago

“I bought a set of shades fit my polo last year, but after several attempt and had extra fittings, have still not been able to use the back ones as keep falling off. So won’t be ordering any more. Wanted these to keep the sun of my greyhound as she travels with me all the time and for the money don’t think I got my monies worth”

Helpful Report

Posted 1 year ago

Hi - we are sorry to learn you are not satisfied with your Car Shades. It sounds like you may have already tried extra clips, however if you did have any images of the Car Shades fitted please send them to reviews@carshades.co.uk and we will see if we can help. Thank you Car Shades

Posted 1 year ago

“For the price of these I expected better. Expected to be perfect fit. Quite the opposite. They don’t fit at all, leave gaps and keep falling off. Rubbish. Have emailed and sent pictures to show and the company couldn’t really care less. No help what so ever. Avoid. Waste of 85 quid.”

Helpful Report

Posted 1 year ago

Hi Robert - we are sorry to learn that you are not happy with your Car Shades, please could you send us a copy of your images to reviews@carshades.co.uk as we would like to see if we can help improve the fitting. Also please be assured you are covered by our 30-day money-back guarantee if you wish to return them. We look forward to hearing from you. Thanks Car Shades

Posted 1 year ago

“Normally great and easy to pay and receive your item but 3 times so far not been able to buy as there new system for payment cancel payments”

Helpful Report

Posted 1 year ago

Hi William - we are sorry to learn you are having payment issues and we are currently looking into this. If you would like to place an order please contact us via sales@carshades.co.uk or call 01623 792 727 and a member of our customer services team will be able to assist you further. Apologies for any inconvenience this has caused. Thank you Car Shades

Posted 1 year ago

“I never received my product. I received no reply to my email either. Very disappointing”

Helpful Report

Posted 1 year ago

Hi Molly We apologise that there was a delay in your order, this was due to the closure of our factory over the Christmas period, however we are aware that you already have been contacted by our customer services department and the issue has been resolved. If you have any further issues please do contact us at sales@carshades.co.uk Thank you Car Shades

Posted 1 year ago

“Avete solo creato problemi. Sono un privato consumatore che ha solo l'esigenza di ricevere le spedizioni presso il mio ufficio. Evidentemente è troppo difficile da capire per voi e la vostra ottusa burocrazia doganale. Non avete solo perso per sempre un cliente, personalmente farò in modo che ne perdiate molti, ma molti di più, parlando a tutti della mia pessima esperienza con voi. Addio!”

Helpful Report

Posted 1 year ago

Hi Andrea - as explained by our customer services team, we were unable to ship to your commercial address without an EROI number that the couriers need in order for the parcel to be despatched internationally. We also appreciate this is a frustrating situation but unfortunately is something we are unable to change as it is a legal requirement of our courier partner. We therefore don't condone threatening messages and prefer to work more positively with all of our customers to reach satisfactory outcomes for everyone. Thank you Car Shades

Posted 1 year ago

“Sadly,the rear left kept slipping and got caught when the window opened, dropped on the road so now I've only got one in the back. Meh”

Helpful Report

Posted 1 year ago

Hi Dean We have sent you an email with how this is being resolved, which we hope meets with your approval. Thank you Car Shades

Posted 1 year ago

“They don't fit well. It is too much margin and therefore it is impossible to roll the window up and down”

Helpful Report

Posted 1 year ago

Hi Tomas - we are sorry you are having a few issues fitting your Audi A6 Car Shades. To be able to assist please could you send us a picture of the whole window so we can see all of the edges to reviews@carshades.co.uk. Looking at your image compared to the fitting instruction, we can see that there is a CL-M13 clip missing in the bottom left corner on the vertical part of the frame, therefore it would be good to check positioning all other clips to see if that helps resolve the issue. We look forward to hearing from you. Thanks Car Shades

Posted 1 year ago

“So I spent just under £90 on these shade’s that don’t actually protect from the sun my daughter loves to look outside when I am driving but the sun is still completely in her face,, I got better results with the cheap ones that have pictures on than I do with these and that only cost me £15 they are a waste of money and if I could go without giving you a single star I would have but I can’t”

Helpful Report

Posted 1 year ago

Hi Stacey We are sorry to learn you are not happy with your Car Shades, please be assured you are covered by our 30-day-money back guarantee which you can initiate by emailing our customer services team at sales@carshades.co.uk who will advise you on the next steps should you decide to return them. Thank you Car Shades

Posted 1 year ago

Car Shades is rated 4.6 based on 2,229 reviews