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Carpet Bright UK Reviews

2.7 Rating 144 Reviews

100 %

of reviewers recommend Carpet Bright UK

Company Reviews

2.7

Based on 144 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Carpet Bright UK:

Carpet Bright UK is an award-winning carpet cleaning company with over 20,000 positive customer reviews. We've recently been voted #1 Carpet & Upholstery Cleaners in London, Surrey, Kent, Sussex, Hertfordshire and Buckinghamshire.

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Phone:

020 3011 5590

Email:

info@carpetbright.uk.com

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Carpet Bright UK 1 star review on 9th June 2022

Carpet Bright UK 1 star review on 9th June 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The carpet cleaner was very curtious, as I had a very hard job. I would like to give them a 5-star review but the work might of come out better if they would have used more " elbow grease". Hard work can really pay off, customer service is important, results are the bottom line.”

Hello Mrs Tracy, Thank you for taking the time to leave us a review. I'm sorry to hear our service did not meet your expectations. We would love to discuss this further. Could you please contact us on resolve@carpetbright.uk.com. Many thanks, Carpet Bright UK

“Good job and very prompt but way too costly for one bedroom.”

Thank you for your feedback May. As explained on your initial telephone conversation with our customer care team, we have a minimum call-out fee. Thank you again for your custom.

“All though Carpet Bright UK offer a fantastic service and the techncians are very experianced, they are quite pricey. I would like to use them more often but they are alittle too expensive to do so.”

Hello Ricky, thank you for your honest review. We price all cleaning work on on the size of the customers rooms and always provide an upfront cost. Although we might not be the cheapest, our price reflects our thorough cleaning process. As you can see from our other customer reviews, we're fully committed in offering the best possible customer experience. We hope serve you again soon.

“None of the stains were removed. I was kind of hoping for a miracle with three kids and a dog, but didn't expect the carpet to look the same after cleaning.”

“The technician stood me up for my appointment and didn't return my calls. When he finally called back, and set up another appointment, the job was done well and the price was reasonable. Customer service and response was poor. 2 stars.”

Hello, Thank you for taking the time to leave us a review. We're sorry to hear about your experience. Can you please call us directly so we're able to investigate this and make things right? Regards, Carpet Bright UK

“Carpet was not sticky, and it dried very fast. The cleaner removed a big stain in my bedroom but on the rest of the carpet it was very inconsistent. Overall I would rate the job as 2 star.”

“Poor communication and customer service. It took 3 calls and nearly 2 weeks to check status of our rugs because the coordinator was busy and didn't return calls. No one called when they were ready for delivery.”

“Technicians did not show up at scheduled time at all. No communication received from either head office or technicians for possible delays in providing the service.”

“Cancelled my appointment at the last minute and gave a poor excuse!”

“Great job, great service…but arrived an hour late. His lateness made me miss my doctors appointment.”

“The cleaner broke our bedside table but did offer to replace it. I felt the overall job was rushed which lead to this breakage.”

“This company came out twice. The first time they came to clean the carpet and the smell was still there. The second time he sprayed some enzymes on the carpet to kill the smell but the floor was still stained, worse than before. The technician also emptied his container in my bathtub with my kids toys in there. I notified him the company of how unsatisfied I was with the services as well as the technician lack of decency and he simply stated he will notify the manager. I will never use this company again!”

“The price i've been quoted was astronomical to clean a tiny bathroom and hallway. Far too expensive.”

Hello Neville, thank you for your feedback albeit negative. Like most companies, we charge a minimum call-out fee for smaller jobs. If you would like more clarity on our fee's, please feel free to contact us.

“The technician stood me up for my appointment and didn't return my calls. When he finally called back, and set up another appointment, the job was done well and the price was reasonable. Customer service and response was poor. 2 stars.”

“2 appointments = 2 no shows. Not even a phone call.”

Hello Adam, we're sorry to hear you've had a bad experience but this was not with our company. We believe you've got our company confused with another business. If you would like to discuss this further, please call 020 3011 5590.

“This review is not hostile. The business side of the experience is fine - the people were nice, scheduling easy, email confirmations, follow-up, call prior to arriving. But, nothing cleaned up the way we hoped. It is almost like they just sprayed water in and sucked it out. Would not use again.”

“Agreed to a quote based on 3 bedrooms, staircase and 2 landings. I told them it was a town house. On day of cleaning 26/4/19, was told they want more money as it’s 2 staircases and they insisted I didn’t tell them about the 2nd landing. They said we listen to your recorded call but never want to play it back “due to data protection!!” So you have to accept what they say even if you are sure it wasn’t true. Had to pay nearly £100 more which was totally sham. Only 2 stars as the guy Andy who did the job was nice although he took much less time in cleaning than what I was expecting. Couple of stains not removed but still was a good guy. Sorry I won’t recommend this company to anyone.”

“Would be nice if we could get a hold of them. They don't answer the phone on a Sunday. They don't have a voicemail. I would have loved to try out the service.”

Hello Sanjay, thank you for sharing your feedback. Unfortunately, our office is closed on a Sunday as advertised on our website. Our Customer Care Team are avalible from 9am to 9pm Monday to Saturday. We hope to hear from you soon.

“I have to say I am a bit disappointed with the service we received. The reason I chose Carpet Bright UK was because some of the reviews stated they had removed stains. When I called, I asked specifically if they could get a tomato sauce stain out of carpet. I stated I didn't need the entire room cleaned, just the stain. They asked what we had already tried to remove the stain, which I explained to them, and they said they could do it the following day. The stain is still there, and they cleaned the entire room. They said that what we had tried to do on our own had set the stain. I told them on the phone what we had tried, and if they thought that may have set the stain, that was the time to say as much, not after making an attempt and getting paid. They get 2 stars because they do provide professional and courteous customer service. My issue is, now I am back to square one, looking for a company who can remove the stain.”

“We noticed marks still on the carpet and lines on the stair carpet. Our carpets were only 3 years old and he looked worse than what we started with.”

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Carpet Bright UK is rated 2.7 based on 144 reviews