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Carpet Bright UK Reviews

2.7 Rating 143 Reviews

100 %

of reviewers recommend Carpet Bright UK

Company Reviews

2.7

Based on 143 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Carpet Bright UK:

Carpet Bright UK is an award-winning carpet cleaning company with over 20,000 positive customer reviews. We've recently been voted #1 Carpet & Upholstery Cleaners in London, Surrey, Kent, Sussex, Hertfordshire and Buckinghamshire.

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Phone:

020 3011 5590

Email:

info@carpetbright.uk.com

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Carpet Bright UK 1 star review on 9th June 2022

Carpet Bright UK 1 star review on 9th June 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Agreed to a quote based on 3 bedrooms, staircase and 2 landings. I told them it was a town house. On day of cleaning 26/4/19, was told they want more money as it’s 2 staircases and they insisted I didn’t tell them about the 2nd landing. They said we listen to your recorded call but never want to play it back “due to data protection!!” So you have to accept what they say even if you are sure it wasn’t true. Had to pay nearly £100 more which was totally sham. Only 2 stars as the guy Andy who did the job was nice although he took much less time in cleaning than what I was expecting. Couple of stains not removed but still was a good guy. Sorry I won’t recommend this company to anyone.”

“Happy with Customer Service. But many stains remained.”

Hello Mariusz, thank you for taking the time to leave us a review. I'm sorry we weren't able to remove all of your stains. Although we operate industrial steam cleaning machines, stain removal is not a guaranteed service. We hope to serve you again in the future.

“The tech was very nice and made me feel comfortable being in my home. BUT, he did not move my sofa and clean behind it AND my carpets are still wet and he left 4 plus hours ago.”

“This is my second time using Carpet Bright. In my sons room there are still a few stains. This time carpet took 5 hours to dry and didn't smell fresh and clean like the last time. Carpet do look great. Disappointed with the long drying time.”

“Used this company because they could come the soonest. They were on time and worked fast. But carpets still look the same as when I use a rug doctor that I rent from my local Tescos. I was hoping for better results with a professional company.”

“Would be nice if we could get a hold of them. They don't answer the phone on a Sunday. They don't have a voicemail. I would have loved to try out the service.”

Hello Sanjay, thank you for sharing your feedback. Unfortunately, our office is closed on a Sunday as advertised on our website. Our Customer Care Team are avalible from 9am to 9pm Monday to Saturday. We hope to hear from you soon.

“They are very, very expensive! The overal clean was satisfactory.”

“I have to say I am a bit disappointed with the service we received. The reason I chose Carpet Bright UK was because some of the reviews stated they had removed stains. When I called, I asked specifically if they could get a tomato sauce stain out of carpet. I stated I didn't need the entire room cleaned, just the stain. They asked what we had already tried to remove the stain, which I explained to them, and they said they could do it the following day. The stain is still there, and they cleaned the entire room. They said that what we had tried to do on our own had set the stain. I told them on the phone what we had tried, and if they thought that may have set the stain, that was the time to say as much, not after making an attempt and getting paid. They get 2 stars because they do provide professional and courteous customer service. My issue is, now I am back to square one, looking for a company who can remove the stain.”

“I've had carpets and upholstery cleaned and while the carpet cleaning worked out pretty well, the sofa and loveseat did not come up great.”

Hello Dariusz, thank you for taking the time to leave us feedback. I'm sorry to hear your upholstery did not turn out as clean as you'd hoped. I have sent you an email directly to try to resolve this complaint to your satisfaction. Regards Carpet Bright UK

“Very nice man and very helpful but now the carpets are dry bit disappointed with some of the results.”

“The carpets looked really good at first but after about 3 weeks all the stains reappeared. Will probably not hire them again. Which I hate to say because the employees are super nice.”

“We noticed marks still on the carpet and lines on the stair carpet. Our carpets were only 3 years old and he looked worse than what we started with.”

“The office is very proficient, the time keeping good, but the overall results of the work disappointing.”

“The carpet cleaner was very profesional. Was disappointed after it had dried out, could not tell it had been cleaned.”

Hello Carlos, thank you for taking the time to leave us a review. I have asked one of our Customer Care Managers to call you to discuss your concerns further. Thank you for sharing your feedback.

“Cleaning was to a good standard, however, was 3 hours late for appointment and only advised me after I had contacted the office that they would be late.”

Hello Logan, thank you for taking the time to leave us a review. I have sent you an email directly to address the late arrival of our technician. I hope to hear from you soon.

“The tech was very professional. Answered all my questions. However no reflection the tech but I feel carpets would get a little bit more cleaner if some kind of shampoo was used. Good price”

“The gentleman that came out was very nice and professional. The carpet cleaning, however, was not as I expected. It more costly than i thought.”

“I heard Carpet Bright UK was expensive but worth the money. My carpets look like some one just vaccuumed. Most of the spots are still present. Technician was very friendly.”

“I’m a little displeased with my carpets. I was told that when the carpet dried the high traffic areas would be lighter.”

“Satisfied with the service and carpet cleaning. Friendly service at every contact. Carpet was cleaned precisely in troubled areas without taking very long.”

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Carpet Bright UK is rated 2.7 based on 143 reviews