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Carpet Bright UK Reviews

2.7 Rating 144 Reviews

100 %

of reviewers recommend Carpet Bright UK

Company Reviews

2.7

Based on 144 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Carpet Bright UK:

Carpet Bright UK is an award-winning carpet cleaning company with over 20,000 positive customer reviews. We've recently been voted #1 Carpet & Upholstery Cleaners in London, Surrey, Kent, Sussex, Hertfordshire and Buckinghamshire.

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Phone:

020 3011 5590

Email:

info@carpetbright.uk.com

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Carpet Bright UK 1 star review on 9th June 2022

Carpet Bright UK 1 star review on 9th June 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked a clean with this company and cancelled on the same day of booking due to unforeseen circumstances. The refund took 10 days to be returned to my card! Not acceptable!”

“The carpets looked really good at first but after about 3 weeks all the stains reappeared. Will probably not hire them again. Which I hate to say because the employees are super nice.”

“This review is not hostile. The business side of the experience is fine - the people were nice, scheduling easy, email confirmations, follow-up, call prior to arriving. But, nothing cleaned up the way we hoped. It is almost like they just sprayed water in and sucked it out. Would not use again.”

“Disappointed with the overal results but the technician did his best. Will not use again.”

“Booked in a job and the technician did not show up. Terrible customer services. The lady from customer services team was rude! I would not use again.”

“Cancelled my carpet clean appointment just one day due to illness. They then rescheduled the appointment and turned up late. Once the clean was finally completed, it was to a high standard.”

“Satisfied with the service and carpet cleaning. Friendly service at every contact. Carpet was cleaned precisely in troubled areas without taking very long.”

“Great work you do!!! Thank you for the advice you have given us too!”

“They do a great job and left my carpets with no heavy fragrance smells like other carpet cleaning companies. However, I do not like the fact that I have to vacuum everything before they arrive and they charged £100 to clean a 9' x 12‘ rug, which I think is outrageous.”

“called prior to arriving was on time with polite manner. stated what he would be doing then got down to the job. Did not follow through with the drying of job with his heater as stated and left us with very wet chairs saying they would dry quickly not very wet ! Not impressed.”

Hello Nagy, Thank you for taking the time to leave us a review. It would seem that there's been a misunderstanding. I will call you shortly to discuss your concerns. Regards, Carpet Bright UK

“Just ok. I’m kind of disappointed after reading all the amazing reviews. I chose Carpet Bright UK instead of another company based on the positive reviews. There are still stains all over my carpet. The technician was very nice but he walk in and out of my house with his wet shoes from outside on top of the cleaned carpet, he also used his dirty shoe to try to scrape a stain out of the carpet. I would say if you don’t have a heavily soiled carpet it would be an amazing job, but if you have stains from animals might want to try another company. So sad I really had high hopes :(”

“Good overall clean but arrived 2 hours late to my appointment.”

“The clean was very substandard. Not all of the stains were removed and the cleaner turned up late.”

Hello Mrs. Baird, Thank you for taking the time to leave your honest feedback. We're sorry to hear some of the stains were not removed in our cleaning process. We would love to give them another shot! I have emailed you directly to organise a return visit. We look forward to putting things right. Regards, Carpet Bright UK

“Just had carpets cleaned by Carpet Bright UK absolutely delighted, very professional would gladly recommend them to anyone will certainly use them again thank you once again.”

“The carpet cleaner was very professional. Was disappointed after it had dried out, could not tell it had been cleaned.”

“Cleaning was to a good standard, however, was 3 hours late for appointment and only advised me after I had contacted the office that they would be late.”

“Carpet looks much better. Customer service was excellent!”

“The tech was very professional. Answered all my questions. However no reflection the tech but I feel carpets would get a little bit more cleaner if some kind of shampoo was used. Good price”

“The gentleman that came out was very nice and professional. The carpet cleaning, however, was not as I expected. It more costly than i thought.”

“I heard Carpet Bright UK was expensive but worth the money. My carpets look like some one just vaccuumed. Most of the spots are still present. Technician was very friendly.”

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Carpet Bright UK is rated 2.7 based on 144 reviews