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Carpet Bright UK Reviews

2.7 Rating 143 Reviews

100 %

of reviewers recommend Carpet Bright UK

Company Reviews

2.7

Based on 143 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Carpet Bright UK:

Carpet Bright UK is an award-winning carpet cleaning company with over 20,000 positive customer reviews. We've recently been voted #1 Carpet & Upholstery Cleaners in London, Surrey, Kent, Sussex, Hertfordshire and Buckinghamshire.

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Phone:

020 3011 5590

Email:

info@carpetbright.uk.com

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Carpet Bright UK 1 star review on 9th June 2022

Carpet Bright UK 1 star review on 9th June 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“None of the stains were removed. I was kind of hoping for a miracle with three kids and a dog, but didn't expect the carpet to look the same after cleaning.”

“Carpets look great. Tech was very polite. The stains on my couch are all still there. Frustrating since it was so expensive to clean.”

“DO NOT USE THIS COMPANY! After expressing my nervousness, they assured me they were specialists in velvet and had the appropriate insurances in place should anything go wrong with my sofa clean, so I stupidly believed them and went ahead and had my 4 seater light grey velvet sofa cleaned. After drying, what looked like splash marks appeared ALL OVER my sofa. They sent the technician back to re-do it and the marks still appeared. The technician said he suspected it was due to the hardness of the water yet the 'customer care' team have claimed they have had an independent advisor review my photos and suspect that I have used a household stain remover product and their clean has simply removed the dirt on my sofa and uncovered the bleached marks - this is total rubbish. I haven't EVER used household stain products on my sofa and my sofa is less than a year old and is spotless. I only booked the clean to keep the sofa in top condition as it's recommended to get all upholstery cleaned once a year to keep it as good as new! I will be issuing a civil lawsuit if Carpet Bright do not come to an appropriate resolution.”

“Displeased with my overal clean to my carpets. I was told that when the carpet dried the high traffic areas would be 50% lighter.”

“Booking the job was very easy and Natasha was very helpful. The stain that we paid to remove is still showing after 2 cleans. :(”

“We probably not hire them again as stains resurfaced after 3 weeks of the clean. The employees were all very nice.”

“The price i've been quoted was astronomical to clean a tiny bathroom and hallway. Far too expensive.”

“I have emailed several times and spoken to somebody from your company. They said the boss would ring back but after a week or so it hasn't happened! The carpet is still dirty in places.”

Hello, Thank you for the review. We would love the opportunity to put this right. Could you please call us on 020 3011 5590 to investigate and return to clean the affected areas. Thank you in advance.

“Fantastic service with friendly staff & great results; however the technician did turn up 2 hours late.”

“The technician stood me up for my appointment and didn't return my calls. When he finally called back, and set up another appointment, the job was done well and the price was reasonable. Customer service and response was poor. 2 stars.”

Hello, Thank you for taking the time to leave us a review. We're sorry to hear about your experience. Can you please call us directly so we're able to investigate this and make things right? Regards, Carpet Bright UK

“The office is very proficient, the time keeping good, but the overall results of the work disappointing.”

Hello William, I'm sorry to hear you weren't overly impressed with our results. We would love to speak to you regarding your clean and hopefully put things right. I have sent you an email directly. Kind regards, Carpet Bright UK

“Booked a clean with this company and cancelled on the same day of booking due to unforeseen circumstances. The refund took 10 days to be returned to my card! Not acceptable!”

“The carpets looked really good at first but after about 3 weeks all the stains reappeared. Will probably not hire them again. Which I hate to say because the employees are super nice.”

“This review is not hostile. The business side of the experience is fine - the people were nice, scheduling easy, email confirmations, follow-up, call prior to arriving. But, nothing cleaned up the way we hoped. It is almost like they just sprayed water in and sucked it out. Would not use again.”

“2 appointments = 2 no shows. Not even a phone call.”

“Disappointed with the overal results but the technician did his best. Will not use again.”

“Booked in a job and the technician did not show up. Terrible customer services. The lady from customer services team was rude! I would not use again.”

“Carpet was not sticky, and it dried very fast. The cleaner removed a big stain in my bedroom but on the rest of the carpet it was very inconsistent. Overall I would rate the job as 2 star.”

“Cancelled my carpet clean appointment just one day due to illness. They then rescheduled the appointment and turned up late. Once the clean was finally completed, it was to a high standard.”

“Poor communication and customer service. It took 3 calls and nearly 2 weeks to check status of our rugs because the coordinator was busy and didn't return calls. No one called when they were ready for delivery.”

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Carpet Bright UK is rated 2.7 based on 143 reviews