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CarMats.co.uk Reviews

4.9 Rating 36,839 Reviews

98 %

of reviewers recommend CarMats.co.uk

Company Reviews

Product Reviews

4.9

Based on 36,839 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About CarMats.co.uk:

Our bespoke carpet and rubber car mats fit seamlessly into your vehicle. Not one-size-fits-all, our car mats are hard-wearing and come perfectly tailored for any car model and make.

All of our car floor mats are made to order in the UK and even better... you’ll get FREE delivery on orders over £30.

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Email:

hello@carmats.co.uk

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CarMats.co.uk 5 star review on 22nd April 2024

CarMats.co.uk 5 star review on 21st April 2024

CarMats.co.uk 5 star review on 21st April 2024

CarMats.co.uk 5 star review on 20th April 2024

CarMats.co.uk 5 star review on 18th April 2024

CarMats.co.uk 5 star review on 17th April 2024

CarMats.co.uk 5 star review on 17th April 2024

882

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Car mats themselves are a good quality. Unfortunately the fittings did not match the car they were to be used on (used the reg checker before ordering - see pics). Contacted the company who responded promptly with a solution which involved me having to adapt them myself. Not the biggest issue personally but might be a problem for those less able to use tools etc.”

Posted 5 months ago

Hi Jamie Thank you for your order & for leaving a review. I'm sorry to hear that you're not happy with the experience of buying mats from us. The mats purchased were the correct mats for your vehicle but the clips in the mats didn't match the orientation of the clips in your footwell. The clips in the mat rotate so that they can be aligned correctly, we're glad you managed to rotate the clips and resolve the issue at your end.

Posted 5 months ago

“Easy to order and arrived on time they'll do a turn for my van fairly priced”

Posted 5 months ago

Hi Mark Thank you for your order & for leaving a review. I'm glad to hear that you're happy with your order.

Posted 5 months ago

“Nicely cut mats, but a lot thinner than I expected. I’m not sure if there was an alternative type, but as I needed them for a four wheel drive and really wanted more heavy duty. But nice finish and reasonable value for money.”

Posted 5 months ago

Thank you for your order & for leaving a review. I'm sorry to hear that you weren't happy with the thickness of your rubber mats. We only offer 3mm rubber at the moment but we are looking at bringing out a thicker variant in addition to the 3mm option.

Posted 5 months ago

“Nice mats but binding on edges not smooth”

Posted 6 months ago

Hi Lynda Thank you for your order & for leaving a review, I'm sorry to hear about this issue. There is a join where the trims meet. We try to make this join on a discreet part of the mat that isn't visible when you're in the vehicle.

Posted 6 months ago

“Could be better to be honest. The Mats do appear of good quality, but the fixings are by no means OEM, simply just a metal ring which would not clip to the OEM attachment. Ended up having to butcher my old OEM mats which involved cutting a larger hole in the mats to get the clips to fit.”

Posted 6 months ago

Thank you for your order & for leaving a review. I'm sorry to hear that you've had an issue with the fixings for your Subaru Outback. The metal rings are designed to slot over the existing fixings to keep the mats in place.

Posted 6 months ago

“Great fit and look the part in my car Not so pleased with the over powering smell Hopefully this will be less intense over time”

Posted 6 months ago

Thank you for your order & for leaving a review. We're glad to hear that you're happy with the mats you've received. Our rubber mats do have a slight odour to them but this dissipates quickly over time.

Posted 6 months ago

“Second full set of rubber mats I've bought from CM. They don't seem as heavy/thick as the last set I bought for my previous car, but perfectly serviceable. Order and delivery processes and overall service were excellent.”

Posted 6 months ago

Hi Anthony Thank you for your order & for leaving a review, we're glad that you're happy with your mats. We only offer one thickness of rubber currently on our website, on some other channels we do offer thicker rubber which is perhaps what you purchased previously.

Posted 6 months ago

“Driver mat is too short.”

Posted 6 months ago

“Quality wasn’t as good as I expected as carpet was very thin and felt cheap. Only time will tell how well they last. However they do fit perfectly and came fairly quickly.”

Posted 7 months ago

Hi Paul Thank you for your order & for leaving a review. I'm sorry to hear that you're not happy with the mats that you have received. We do offer thicker mats for your vehicle and we'd be happy to exchange these if you'd like as a gesture of goodwill.

Posted 7 months ago

“The mats did not fit my classic car properly, but after supplying some pictures, a full refund was processed quickly”

Posted 7 months ago

Hi David Thank you for your order & for leaving a review. I'm sorry to hear that the mats didn't fit your Morgan Plus 4 but I'm glad that our team have dealt with the situation well. I hope you consider us for future purchases.

Posted 7 months ago

“Ratings is only that I have not had enough time to honestly rate them , should allow at least a month not a week then I could give you my honest opinion”

Posted 7 months ago

Thank you for your order & for leaving a review. Hopefully you love the mats still after a few months!

Posted 7 months ago

“I thought the back car mats would alsp have the embroidery”

Posted 8 months ago

Thank you for your order & for leaving a review. Only our front mats come with embroidery.

Posted 8 months ago

“You advertised blue, I received black because you didn't have the colour of my choice. I wanted to spruce my car with a bit of colour,”

Posted 8 months ago

Hi John Thank you for your order & review. I'm sorry to hear that you're not happy with the colour of the mats you've received. We don't offer blue mats, nor do we advertise blue mats.

Posted 8 months ago

“Customer service is absolutely second to none. They are superb. However, bearing in mind I purchased the Executive mats which cost me £70.97 I am disappointed with the quality. They are very light weight and not as good quality as I was expecting for the price.”

Posted 8 months ago

Thank you for your order & for leaving a review. We're sorry to hear that you aren't happy with the weight of our Executive mats, they are excellent quality mats but you may have been happier with our Elite range.

Posted 8 months ago

“I like the mats they look great in the car. The colour and material are good.Poor quality workmanship. Stitching is not good and the passenger side mat has a half inch cut in the side.”

Posted 9 months ago

Hi Jamie Thank you for your order & for leaving a review. I'm really to hear about the condition the mats arrived in, they shouldn't have looked like this. Our team are happy to deal with any issues, normally you just need to email hello@carmats.co.uk As you've attached images to your review I have all the information I need so I have arranged for a replacement to be sent out to you. These should be with you soon.

Posted 9 months ago

“I was expecting a better and thicker carpet, The size is correct, but I paid extra for more quality”

Posted 9 months ago

Hi David Thank you for your order & for leaving a review. I'm sorry to hear that you're not happy with the mats you have received. We do offer two higher qualities which you might have been happier with.

Posted 9 months ago

“Set of car mats for Audi Q3. The car mats too longer to arrive than I had expected and after what I really needed them for. It was frustrating not to be able to speak to customer services on the phone and then wait 24 hours for email response. However the mats when they did arrive were of good quality and fitted perfectly.”

Posted 9 months ago

Thank you for your order & for leaving a review. Please accept our apologies for the delay in delivering your order. We experienced an unexpected level of demand earlier in the year that effected production speeds. We are now back to our normal delivery times.

Posted 9 months ago

“Three of the four fitted perfectly one rear mat is about 60mm too long.”

Posted 9 months ago

HI Ian Thank you for your order & for leaving a review. I'm sorry to hear about the issue with your mats. Please do get in touch with our customer services team if you haven't already and we'd be happy to help.

Posted 9 months ago

“Bought these to smarten up the Motorhome and they have done just that, could have been a little more generous and butted up to seat frame but not picking really, disappointed that the additional heel pad didn’t have Velcro or sticky fixings and so it only gets in the way until I can buy some, shame really.”

Posted 9 months ago

Thank you for your order & for leaving a review. We're glad you're happy with the mats received. If you'd like some additional velcro sending out then please contact customer services and we'd be happy to send some out to you.

Posted 9 months ago

“Good quality but already the clip for the fixing has broken when removing to hoover underneath.”

Posted 10 months ago

Hi Zach Thank you for your order & for leaving a review. I'm sorry to hear about the broken clip, please accept our apologies for this. We'll send out a replacement clip to you after the weekend.

Posted 10 months ago

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CarMats.co.uk is rated 4.9 based on 36,839 reviews