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CarMats.co.uk Reviews

4.9 Rating 36,638 Reviews

98 %

of reviewers recommend CarMats.co.uk

Company Reviews

Product Reviews

4.9

Based on 36,638 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About CarMats.co.uk:

Our bespoke carpet and rubber car mats fit seamlessly into your vehicle. Not one-size-fits-all, our car mats are hard-wearing and come perfectly tailored for any car model and make.

All of our car floor mats are made to order in the UK and even better... you’ll get FREE delivery on orders over £30.

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Email:

hello@carmats.co.uk

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CarMats.co.uk 5 star review on 18th April 2024

CarMats.co.uk 5 star review on 17th April 2024

CarMats.co.uk 5 star review on 17th April 2024

CarMats.co.uk 5 star review on 17th April 2024

CarMats.co.uk 5 star review on 13th April 2024

CarMats.co.uk 5 star review on 13th April 2024

Geoffrey Paxton

CarMats.co.uk 5 star review on 13th April 2024

878

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They ask for car registration but do not believe they check as I ordered the wrong model.When got in touch and gave them my car registration for the second time they would not let me exchange but offered 40% discount if purchased new ones now stuck with mats that can not be used.Think if registration was checked against order the first time this would not have happened.Would not use this company again.”

Posted 10 months ago

Thank you for your order & for leaving a review. We're sorry to hear that you're unhappy with your experience purchasing our products. It's not possible to always identify the exact mats required for a vehicle from the registration alone, our search tool provides the options available to you. Where an order has been customised it falls outside of our returns policy, as your order had.

Posted 10 months ago

“Ordered a full set for my Audi A7 including the boot mat Took far too long to process (outside of the expected time frame given) Only when I messaged saying I'll be requesting a refund through PayPal that I had notification of the dispatch. When they arrived they were nothing special but they have the hideous CarMats label sticking out on every mat. I'll pay the extra next time and get official ones.”

Posted 10 months ago

Hi Scott Thank you for your order & for leaving a review. Please accept our apologies for the delay, this was outside our lead time. Your mats were dispatched in line with the orders from the day you ordered, production was behind in May due to the bank holidays. You ordered our Grand mats, our second of 5 qualities of carpet. Audi OEM carpet is closer to our Executive range which you might have been happier with.

Posted 10 months ago

“Brought rubber car mats very poor quality waist money very disappointing”

Posted 10 months ago

Hi Subin Thank you for your order & for leaving a review, I'm sorry to hear you're not happy with the mats you received for your Toyota Corolla Hybrid Estate. We'd be happy to help and discuss this with you if you'd like to reach out to us.

Posted 10 months ago

“Good afternoon I ordered my car mats for my new car and have still not received them. Ordered 17 May, I have emailed several times and had a response to say they are slightly behind on my order but no idea of a despatch date.”

Posted 10 months ago

Hi Sara Thank you for your order & for leaving a review. Please accept our apologies for the delay with your order. Your order has now shipped and will be delivered to you very shortly.

Posted 10 months ago

“Scammers after I opened PayPal claim they messaged me that they will make my matts next day lol what a coincidence. No updates no matts, waiting for money back via PayPal resolution centre.”

Posted 10 months ago

Hi Marcin Thank you for your order & for leaving a review. I'm sorry about the delay with your order. Please accept my apologies. Your order was already in production when you opened the Paypal case, we didn't respond to say that we'd make them the next day, we said they'd leave us soon when production was complete. The initial delay with your order was because the embroidery you entered is trademarked, this delayed production whilst we waited for a response as to how you'd like the embroidery changing.

Posted 10 months ago

“My order took over 3 weeks to arrive even though, they said it would take up to 9 days and when they did arrive the bag was open and the address label was stuck on the mats itself and now I can’t get the sticker off.”

Posted 10 months ago

Hi Tegan Thank you for your order & for leaving a review. Please accept our apologies for the delay in delivering your order. We've reached out to you to resolve the issue with the sticker on the mats, if this won't come off then we'll replace the affected mat.

Posted 10 months ago

“Absolutely diabolical customer service. Stay clear from this company. Delivery was not at time expected ordered full set and came in different colours and at different times. Company won’t accept any responsibility. Atrocious and not cheap mats to boot.”

Posted 10 months ago

Hi Helen Thank you for your order & for leaving a review. I'm sorry to hear that you're not happy with the service provided. We aim to deliver all orders within 9 working days which we did for half of your order which was delivered on the 8th working day. The second part of your order was delivered after 10 working days. Please accept our apologies for this delay. We try to ship all orders together where possible but rather than delaying your entire order we opted to ship the Elite mats sooner. The colour of the trim is different between the car mats & boot mat ordered as different qualities of carpet & edging choices were made when ordering. The Blue edging on our Super mats is a different shade of blue from the Dark Blue Nubuck selected for the Elite mats.

Posted 10 months ago

“ORDER CM-276429-S Order placed on 27th March. Never arrived but got an email on 5th April stating ‘we hope you love your Mats’ 12 April still no Mats and company blamed UK Mail so I requested a refund on 13th April. ORDER CM-293167-S 6th May decided to give them another chance as lots of positive reviews. Perhaps I was unlucky last time. Well apparently not. Seems fulfilling orders on agreed timescales is a problem. 8th May my mats ‘entered production’. 12th May my order is ‘nearly ready’. 20th May ‘Thank you for your patience’ 23rd May I’ve emailed about the ‘poor service’ If no plausible explanation I'll request another refund.”

Posted 10 months ago

Thank you for your order & for leaving a review. I'm sorry to hear about the experience you've had with our company. Your first order was dispatched 3 days after ordering but unfortunately this was lost by UK Mail, as you mentioned you requested a refund rather than a replacement which our team processed. Your second order has been delayed in production, please accept our apologies for this issue. Your order has shipped today and will be with you shortly.

Posted 10 months ago

“Into my 3rd week waiting for mats and still no word of dispatch date ,after 3 days they were cut 2 days later in the finishing dept almost 2 weeks later they can’t tell me when they will be dispatched ,beginning to wonder if I’ve been scammed !”

Posted 10 months ago

Hi Marty Thank you for your order & for leaving a review. Please accept our apologies for the late delivery of your order. Your order has now shipped and will be with you very shortly.

Posted 10 months ago

“I do alot of work with transit customs so I thort I would try this company for some new mats for my personal can after I was recommended this company by a friend , on the website it says up to 9 working days for delivery however I am now on my 18th day and still no delivery , I emailed this company and have asked for at least a part refund and to see where my order is , they said it still hasn't been shipped yet , disappointed is an understatement as I have ordered these for a Van show I had this weekend”

Posted 10 months ago

Hi Kieran Thank you for your order & for leaving a review. Please accept my apologies for the delay with your order, this was outside our stated lead times. Your order has now shipped and will be with you very shortly. We apologise for the inconvenience the delay has caused.

Posted 10 months ago

“Never received mats due to myself cancelling the order as I waited over a week then had an email stating it could be another 9 days before they MIGHT arrive. Don't bother not worth the stress”

Posted 10 months ago

Hi Mike Thank you for your order and email. We aim to deliver all orders within 9 working days but we were over this with your order. Please accept our apologies for the delay with your order and the inconvenience caused. As you mentioned your order has been cancelled and refunded as requested.

Posted 10 months ago

“Ordered boot mat for a Q5 what arrived was like a piece of spare carpet. Absolute rubbish product does not fit.”

Posted 11 months ago

Hi Billy Thank you for your order & for leaving a review. I'm sorry to hear that you're not happy with your purchase. You've ordered a boot mat for a 2008-2017 Audi Q5, your Q5 was registered in 2021 and is the later model. The boot mat you've received won't be a good fit for the vehicle based upon this as it is for a different vehicle.

Posted 11 months ago

“The mats are of poor quality; the images you see may not represent the mat you are ordering. After my mats were received, I did complain but to no avail. It was then suggested that I should have asked for a picture to check on what I was getting for my money. I would have thought it was not difficult to see an image of the mat quality you ordered at the time of purchase. Don't listen to the hype.”

Posted 11 months ago

Hi Steve Thank you for your order & for leaving a review. We're sorry that you're not happy with the mats for your Jaguar XF. You're welcome to return these for a refund if you would like - our team have sent out the details to you via email.

Posted 11 months ago

“Sorry but I wont deal with company in the future. The delivery time was abysmal. I understand they don't keep stocks and make to order but their delclared dilivery time to leave the factory is 1-7 days - mine just short of 3 weeks, but not the fault of the courier. I also thought I'd ordered a rubber mat and was delivered a carpet with rubber underneath. Obviously, their website isn't 100% clear on this. Or maybe Im thick!!”

Posted 11 months ago

Hi Tony Thank you for your order & for leaving a review. Please accept our apologies for the delay in delivering your order. We aim to deliver all orders in 9 working days from the date of order, your order was delivered in 10 working days. The mats ordered were our Grand option which are a carpet mat, we offer a rubber mat called "Off Road Rubber" which it sounds like is what you wanted. You're very welcome to return the mats for an exchange if you'd like the rubber version. Please do reach out to our team if you'd like to do this.

Posted 11 months ago

“Ordered the mats 18 days ago and they STILL haven’t arrived. Same excuses as other reviews on here. They apparently always have problems as they are busy!! Would not have ordered them if I’d known and read reviews first. Lesson learnt. If the mats ever arrive, i’ll give an honest review on quality and if they fit.”

Posted 11 months ago

Thank you for your order & for leaving a review. Please accept our apologies for the delay of your order. Your order will be leaving us shortly for delivery this week.

Posted 11 months ago

“Took 3 weeks to arrive poor quality matts”

Posted 11 months ago

Hi Simon Thank you for your order & for leaving a review. I can't find a recent order from you so I think you're referencing the order placed at the start of 2022. Please accept our apologies for the delay at the time, we had a very busy February in 2022 which did delay some orders unfortunately.

Posted 11 months ago

“Trying to buy off the shelf Matt’s - over two weeks later no sign of delivery. Contacted them and it ‘might’ be dispatched this week! Not good enough.”

Posted 11 months ago

Hi Ken Thank you for your order and for leaving a review. Please accept our apologies for the delay with your order. You've requested to cancel your order which our team have processed, you've been refunded for your order in full.

Posted 11 months ago

“Do not order from this company if you need your mats within 2 weeks. Mine still haven’t arrived and therefore I can’t comment on the quality. I hope they are worth the wait. Disappointed”

Posted 11 months ago

Hi Darron Thank you for your order & for leaving a review. Please accept our apologies for the delay with your order. We aim to deliver all orders in 9 working days and we will be slightly over this with your order. I know your order has shipped and should be delivered tomorrow.

Posted 11 months ago

“Not sure why it takes 9 days to arrive. Mats were completely underwhelming but I guess you get what you pay for. Halfords premier mats next time, yes an extra tenner but IMHO better quality and in your car same day 🚘.”

Posted 11 months ago

Hi Robert Thank you for your order & for leaving a review. I'm sorry to hear that you are not happy with the mats you've received. We offer a range of qualities, you've opted for our Grand mats, it sounds like you may have been happier with our Super, Executive or Elite mats. All our mats are tailored to a specific vehicle, unlike universal mats that you can purchase from automotive stores.

Posted 11 months ago

“Day 26 and still no mats. Oh DHL have lost it you said. Possible I know but DHL seem to lose a lot of your products. Maybe just maybe it will be worth the wait when or if they finally arrive, not holding my breath though. Would I personally use this company or recommend this firm NOT A CHANCE”

Posted 11 months ago

Hi Luigi Thank you for your order & for leaving a review. You are correct that we have had a number of issues with DHL recently, we're currently using a different courier for all orders. We've spoken via email but please accept my apologies for your lost order & the inconvenience caused. As discussed a replacement set is being manufactured and entered manufacturing earlier this week. As your order requires embroidery it won't leave us until early next week.

Posted 11 months ago

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CarMats.co.uk is rated 4.9 based on 36,638 reviews