CarMats.co.uk Reviews

Name: CarMats.co.uk
Rating: 4.85

4.9 Rating 36,609 Reviews

98 %

of reviewers recommend CarMats.co.uk

4.9

Based on 36,609 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About CarMats.co.uk:

Our bespoke carpet and rubber car mats fit seamlessly into your vehicle. Not one-size-fits-all, our car mats are hard-wearing and come perfectly tailored for any car model and make.

All of our car floor mats are made to order in the UK and even better... you’ll get FREE delivery on orders over £30.

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Email:

hello@carmats.co.uk

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CarMats.co.uk 5 star review on 18th April 2024

John Whelan

CarMats.co.uk 5 star review on 17th April 2024

Anonymous

CarMats.co.uk 5 star review on 13th April 2024

Brian Cassidy

Geoffrey Paxton

Neil Murray

878

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quite average for what I paid”

Helpful Report

Posted 2 months ago

“The mats are good quality, not excellent though. However they absolutely smell of cigarette smoke, which I can't get rid of. Not sure it's the rubber but they have gone in a brand new car, which now smells.”

Helpful Report

Posted 2 months ago

Thank you for your order & for leaving a review. I'm sorry to hear about this issue. Our rubber mats do have a natural rubber odour but this will fade very quickly. If the smell persists please contact our team and we'd be happy to help.

Posted 2 months ago

“Great product, but with a website offering 3-5 day delivery, why did I have to wait over 3 weeks, despite chasing regularly with little tangible response..?”

Helpful Report

Posted 2 months ago

Thank you for your order & for leaving a review. Please accept our apologies for the delay with your order. A very small number of orders from the day you placed your order were lost or damaged during production. These were remade when it was identified that they were lost.

Posted 2 months ago

“I bought car mats and also a non slip rubber mat for my boot of my Ford ranger. I love both and they fit so well. However the non slip rubber mat absolutely stinks of cigarettes which I’m not happy with and stinks out my boot. I’m hoping over time the smell will dissipate. Being a non smoker and I have a lung disease the smell does affect me.”

Helpful Report

Posted 2 months ago

Hi Edwina Thank you for your order & for leaving a review. I'm sorry to hear about the issue with your order. Our rubber mats do have a slight odour which will dissipate quickly, if this doesn't dissipate then please let our team know and we'd be happy to arrange for a replacement.

Posted 2 months ago

“2nd order from car mats, ordered with PVC foot rest as previous order did not last long before it got a hole. Upgraded is no different in my opinion in what pile you get so not worth upgrading”

Helpful Report

Posted 2 months ago

Thank you for your order & for leaving a review. We're sorry to hear about the issue with the PVC heelpad, this shouldn't have a hole in it already. We'd be happy to replace this for you. The mats you've purchased have a very different pile than the quality below, the carpet ordered has a velour pile rather than needlepunch from the quality below.

Posted 2 months ago

“The mats quality was ok. With the cost and custome made i was expecting better quality. Also shades of black were bit different to drivers and front seat to back.”

Helpful Report

Posted 2 months ago

Thank you for your order & for leaving a review. We're sorry to hear that you're unhappy with your Grand mats for your BMW X5. We offer a range of qualities of carpet, Executive would closest to the BMW OEM quality. Our mats can appear different shades when viewed from different angles due to the direction of the pile, when in the vehicle they should all appear the same shade.

Posted 2 months ago

“Glad i upgraded from basic as I dont think I would have been happy with the material quality. The driver side mat isn’t quite the right fit, I think the button holes are a bit too far left. If I were to summarise I’d say the mats don’t live up to the marketing but they are ok. The communication pre delivery was exceptional. I would probably try elsewhere next time as a comparison.”

Helpful Report

Posted 2 months ago

Thank you for your order & for leaving a review. We're glad to hear that you're happy with the Super mats purchased. We do offer a few versions for the MG ZS as MG do move the clips around a bit within the models, it's possible you required the 2021+ on mats. If you'd like to discuss further then please don't hestitate to reach out to our support team.

Posted 2 months ago

“The car mats are great, however, when Evri tried to deliver them the first time nobody was in so they were returned to Car mats. When I followed this up with Car mats they said they would be making a new set to deliver. Strange, why not just try to re-deliver the set that had been returned to them”

Helpful Report

Posted 2 months ago

Thank you for your order & for leaving a review. I'm sorry to hear that your order wasn't delivered the first time. We resend these orders because we want you to receive your product as quickly as possible. Unfortunately it can take our courier partners several weeks to return undelivered orders to ourselves.

Posted 2 months ago

“Nice mat very sturdy and time will tell how long it stays though good quality and everything as stated with the stitching and detailing on point just thought the naming would be on all mats and would have liked it to be on time”

Helpful Report

Posted 2 months ago

Hi Asif Thank you for your order & for leaving a review. We're glad to hear that you're happy with the mats received. We only embroider the name on the front two mats as not all rear mats are big enough to support the embroidery. Please accept our apologies for the slight delay with your order, we opened after Christmas on the 2nd January with a backlog of orders which slightly delayed some dispatches.

Posted 2 months ago

“Good quality, well made. My only small gripe is that I paid for an upgrade from their standard mats and whilst what I have is acceptable, I would not like to see their standard mats as could be quite thin. They do give pile heights in the descriptions, but think they would be better just offering what I have as standard and a push upgrade from this. However as I say, I am happy with the mats I have. Would recommend.”

Helpful Report

Posted 2 months ago

Hi Christopher Thank you for your order & for leaving a review, we're glad you're happy with the mats. We're working on making the carpet options clearer on our website to more prominently feature the photos of the different qualities.

Posted 2 months ago

“The mats look great, however they smell heavily of the manufacture process, something like burnt rubber, as did another set I bought recently. Also the clips fall apart when removing the front mats for cleaning…”

Helpful Report

Posted 3 months ago

Thank you for your order & for leaving a review. I'm sorry to hear about the issues with your order. We'd be happy to send out a replacement set of clips to you, please let us know if you require these. Our rubber mats can have a slight rubber odour but this dissipates over time.

Posted 3 months ago

“Mats fired well, but when I was clipping on one of the mats, the plastic cover came off and now won’t secure on properly.”

Helpful Report

Posted 3 months ago

Hi Darrell Thank you for your order & for leaving a review. I'm sorry to hear about this issue. We can send out a replacement clip if the clip in the mat is broken, please let our customer support team know if you're still having issues.

Posted 3 months ago

“Does the job nothing amazing”

Helpful Report

Posted 4 months ago

Thank you for your order & for leaving a review. We're glad to hear that you're happy with your mats, "gets the job done" is actually the tagline of our Motor mats which you purchased.

Posted 4 months ago

“The back mats are a tad too big.”

Helpful Report

Posted 4 months ago

Thank you for your order & email. We're sorry to hear that the rear mats are too big. Please do reach out to your team and we'd be happy to resolve this issue with you.

Posted 4 months ago

“They fit great for my van but for the grand option they look quite basic. They will do for my can though”

Helpful Report

Posted 4 months ago

Hi Richard Thank you for your order & for leaving a review, we appreciate your feedback.

Posted 4 months ago

“Came when promised quality good for the money and would buy again”

Helpful Report

Posted 4 months ago

Hi Stephen Thank you for your order & for leaving a review. I'm glad to hear that you're happy with the order you've received.

Posted 4 months ago

“I went for the additional heel pad, the mats are well made but the heel pad needs to be more forward, my pupils and i are getting our heels caught on the edge, so improvements can be made”

Helpful Report

Posted 4 months ago

Hi David Thank you for your order & for leaving a review. I'm sorry to hear that you're not happy with the position of the heelpad for your driving school car. We try to position the heelpad in the most appropriate place for each vehicle, where it will suit most driving styles and feet sizes.

Posted 4 months ago

“So, the mats were OK, not tried the fitting yet so can't comment on that, disappointed that I ordered peraonalised embroidery on them and when they arrived the embroidery was actually a transfer that looks like embroidery? For the price of them I'm not overly impressed.”

Helpful Report

Posted 4 months ago

Thank you for your order & for leaving a review. We're sorry to hear that you're not happy with the embroidery received. Our embroidery is attached to the mats as a panel as not all mats will fit into our embroidery machines. Some of the higher quality mats are too thick to embroider directly onto the mat. We show photos on the website to preview the finish but we're sorry that it's not as you expected.

Posted 4 months ago

“I like the mats good quality but has no fixings for the drivers mat to clip on. That is the only thing I was disappointed with and stops me from ordering a carpet set.”

Helpful Report

Posted 4 months ago

Hi Rodney Thank you for your order & for leaving a review. I'm sorry to hear about this issue. For your Clio we offer both a version with & without fixings in the drivers mat, the version without fixings has been ordered. As I imagine you've used your mats now we can't exchange them but we'd be happy to send out a drivers mat free of charge with the clips in. If you'd like to take us up on this then please reply and let us know.

Posted 4 months ago

“Car mats themselves are a good quality. Unfortunately the fittings did not match the car they were to be used on (used the reg checker before ordering - see pics). Contacted the company who responded promptly with a solution which involved me having to adapt them myself. Not the biggest issue personally but might be a problem for those less able to use tools etc.”

Helpful Report

Posted 5 months ago

Hi Jamie Thank you for your order & for leaving a review. I'm sorry to hear that you're not happy with the experience of buying mats from us. The mats purchased were the correct mats for your vehicle but the clips in the mats didn't match the orientation of the clips in your footwell. The clips in the mat rotate so that they can be aligned correctly, we're glad you managed to rotate the clips and resolve the issue at your end.

Posted 5 months ago

CarMats.co.uk is rated 4.9 based on 36,609 reviews