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CarMats.co.uk Reviews

4.9 Rating 36,858 Reviews

98 %

of reviewers recommend CarMats.co.uk

Company Reviews

Product Reviews

4.9

Based on 36,858 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About CarMats.co.uk:

Our bespoke carpet and rubber car mats fit seamlessly into your vehicle. Not one-size-fits-all, our car mats are hard-wearing and come perfectly tailored for any car model and make.

All of our car floor mats are made to order in the UK and even better... you’ll get FREE delivery on orders over £30.

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Email:

hello@carmats.co.uk

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CarMats.co.uk 5 star review on 22nd April 2024

CarMats.co.uk 5 star review on 21st April 2024

CarMats.co.uk 5 star review on 21st April 2024

CarMats.co.uk 5 star review on 20th April 2024

CarMats.co.uk 5 star review on 18th April 2024

CarMats.co.uk 5 star review on 17th April 2024

CarMats.co.uk 5 star review on 17th April 2024

882

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for my mats”

Posted 11 months ago

Hey Steven Thank you for your order & for leaving a review. Your boot mat has been shipped and delivered, the car mats you've ordered are still in production. We aim to deliver made to order items within 9 working days, the car mats will be leaving us this week.

Posted 11 months ago

“These "supposedly" made to fit perfectly mats aren't all that perfect... by entering your registration you would assume that the would fit perfectly? No they don't! The rear mats are thin only reason this got 2 stars, the front passenger mat is too long and does not sit in the well, and the drivers one.... the anchor holes are no where near! Overall for the £60 that these cost? You could get from halfords for £24.99 just be mindful!”

Posted 11 months ago

“Mats seem cheap for what I paid and waiting time. No where near as good as oem. Very thin, holes for clips in rear mats, when there are no clips, no holes needed. Not impressed.”

Posted 11 months ago

Hey Daz Thank you for your order & for leaving a review. I'm sorry to hear that you're not happy with the mats you've received for your Audi A5. We offer 5 qualities of carpet mats, the Grand mats you've ordered are below Audi OEM quality. Our Executive mats are similar to Audi OEM quality. If you don't have fixings in the rear of your A5 then these can be sourced from Audi or a third-party retailer.

Posted 11 months ago

“Came in good time and looked good but after only 1 month they are wearing very badly. Iv not even been in the car 300 miles since getting the mats and it looks like before long I’ll have to buy new ones, which is a shame because they look really good.”

Posted 1 year ago

Hey Will Thank you for your order & email. I'm sorry to hear about this issue, the mats shouldn't wear this quickly. Please get in touch and we can arrange for a replacement set to be sent out to you.

Posted 1 year ago

“Took forever to be delivered and are no better quality than amazon ones that are half the price. Quite disappointed tbh”

Posted 1 year ago

Hi Ed Thank you for your order & email. I'm sorry to hear that you're not happy with the Grand mats ordered for your MG. You can purchase cheaper mats but these will not be tailored to your specific footwell and will be a generic poor fitting shape. If you'd like to exchange your mats we have 3 qualities of mat higher than Grand. Please do reach out to our team if you'd like to discuss this further.

Posted 1 year ago

“The actual mats are nice but I ordered a full set and only received the front mats. I emailed and was told they would send the rest of the mats but they never arrived, and my emails stopped being answered by the company.”

Posted 1 year ago

Hey Jo Thank you for your review. I'm afraid I think you've ordered with another company, we don't have any emails from your or any record of an order from you. I've emailed you separately to clarify.

Posted 1 year ago

“The carmats are absolutely great, but the delivery time was very poor. Appear to have been stuck in the delivery companies warehouse for over 2 weeks. They only started moving when I contacted the help desk.”

Posted 1 year ago

Hi Paul Please accept our apologies for the delay in delivery of your order. We experienced an issue with a small number of orders getting stuck with the courier network and unfortunately yours was one of these. Once we became aware of the issue our account manager managed to locate these and get them moving again.

Posted 1 year ago

“I bought these mats for a friend as a birthday present and was very disappointed to see an ugly manufactures advertisement label on the front drivers side mat . I think this cheapens them . I was unaware the label would be on any of the mats . If it is so necessary to put an advertisement on them why not on the back of the mat ? Where it won’t be seen. Having drawn the issue to the attention of the manufactures I have been told to cut it off with a sharp knife . Which I would if they hadn’t been a gift for someone else. No where does it say on ordering this label would be in place .”

CarMats.co.uk 2 star review on 19th February 2023

Posted 1 year ago

Thank you for your order and for leaving a review. I'm sorry to hear that you're unhappy with the tag. We try to make the tag as discrete as possible on the mats and locate it in a position that you cannot see when sat in the vehicle. The tag is noted at the bottom of our product description.

Posted 1 year ago

“Quality wasn't what I expected very thin very light weight I ordered mid range thick pile says top quality feels like bottom basement stuff would not buy again had better out of aldi, total waste of time and delivery time is pathetic”

Posted 1 year ago

Hi Paul Thank you for your order and for leaving a review. I'm sorry to hear that you're not happy with the product received. We offer a range of carpet for different uses and it's possible that you'd have been happier with a higher quality and thicker carpet. I know you've already spoken to our team about your order. Our mats aren't comparable to those you can buy in Aldi as ours are tailored to a specific model and can be customised. For your mats you opted to have your Audi TT mats customised with your registration embroidered on the mats and a red trim.

Posted 1 year ago

“My first order was not delivered as EVRI had lost my parcel! Although this was not CarMats fault they do need to take some responsibility as they have chosen to use a courier that has been voted the worse delivery company in the UK for the past two years! My replacement order arrived on time, however I was disappointed as I was expecting a thicker pile as I had ordered the super range. The 20 pence coin image shows the super range to look reasonable thick. I contacted CarMats, who explained the difference in carpet piles and an explanation on the coin image. See below: “Our coin images show the depth of the carpet, for the tighter weave carpets (e.g. Super, Executive & Elite) the coin has been pushed down with a weight before the photo has been taken” I can’t fault the communication from CarMats, they do reply to emails promptly, the mats are a perfect fit and do look good in my car. I just hope they are as hard wearing as advertised! Change your courier and be more honest and upfront with your photos on your web page and you would have got 5 stars.”

Posted 1 year ago

Hey Dean Thank you for your order and for leaving a review. Please accept our apologies again for the issue with the original delivery. We have very few issues with delivery given the number of orders we send out each day, but unfortunately a very small number do have issues and in this case yours was one of these. We try to be as clear as possible with our imagery, the only way to demonstrate the pile on some of the mats is to weight the coin as the carpet pile is so tight. We state this on our website below the last of the images. We hope you will consider using us again for any future purchases.

Posted 1 year ago

“I only got these because I couldn’t find any rubber matts for my car and I prefer rubber as it’s easier to clean in winter time. when I opened these I was very disappointed. They’re so flimsy and they absolutely stink of rubber. For what I paid I’m annoyed. But we live and we learn. Don’t recommend buying. I’m going to try and find something else eventually.”

Posted 1 year ago

Thank you for your order and for leaving a review. I'm sorry to hear that you're not happy with the product received. Our rubber mats do have a slight odour but this will fade once the mats have been out of the packaging for a few days. If it doesn't then please try leaving the mats in direct sunlight. Our team would be happy to help if you'd like to discuss your concerns further.

Posted 1 year ago

“They are 'ok' quality but, to be fair they were extremely well priced. Not an absolutely perfect fit but definitely good enough. Good value for money? Yes, definitely”

Posted 1 year ago

Hi Gordon Thank you for your order and for leaving a review. We're sorry to hear that your mats weren't a perfect fit, they should be so this isn't what we'd expect. Please do contact our team, we'd be happy to help resolve the issue.

Posted 1 year ago

“The "Super" Tesla Model Y RHD were no better than the thin flimsy ones that come with the car. They weren't as described "thick. Bring an exclusive feel to an interior." The ones sent weren't finished well with faulty stitching and had marks on them....I would guess that they're returns that were sent back out.”

Posted 1 year ago

Hi Tony Thank you for your order and for leaving a review. I'm sorry to hear that you were unhappy with the product received. We offer 5 qualities of carpet and it's possible you'd have been happier with a higher quality of carpet. After leaving a review I can see you emailed our team who have arranged for the return and refund of your order.

Posted 1 year ago

“The mats are rubbish , I paid an upgrade and they are thin as anything, rubbish quality like they are from the pound shop , I expected more tbh”

Posted 1 year ago

Hi Gary Thank you for your order and for leaving a review. We're sorry to hear that you're not happy with the quality of the mats for your Mini. You opted for our Grand mats which are above entry level but not comparable to what OEM Mini would provide. We offer three qualities higher than Grand which may have met your expectations better.

Posted 1 year ago

“Car mats were delivered late and the mats was not as good as expected. Perfect fit but disappointed in the quality, finish and thickness of the mats.”

Posted 1 year ago

Hi Deborah Thank you for your order and for leaving a review. Please accept our apologies for the later delivery of your order, we aim to deliver all orders within 7 working days and I can see your order was delivered on the 7th working day. I'm sorry to hear that you were unhappy with the mats for your Range Rover. The carpet ordered is a grade that is below Range Rover OEM carpet. We offer two higher qualities of carpet, the highest of which is very similar to the Range Rover OEM carpet quality.

Posted 1 year ago

“Bought the rubber car mats for my Jaguar F pace. Arrived as planned and fit perfectly so all good there. Big issue being they smell so toxic to the extent you go dizzy sat on the car with the smell. Have therefore removed them and left them outside now for 2 days. They still stick of toxic rubber. As they stand right now cannot use and feel I’ve wasted my money.”

Posted 1 year ago

Hi Ian Thank you for your order and for leaving a review. Our rubber mats do come with a slight rubber smell which can be amplified during transport, I'm sorry to hear that you're finding this overpowering. The smell will reduce over time, leaving the mats in fresh air and sunshine will speed up this process.

Posted 1 year ago

“Paid nearly 40pounds for a set of mats and am extremely disappointed with the quality of them , very thin and poor quality materials used , won't buy again , and certainly won't recommend them in the future”

Posted 1 year ago

Hi Paul Thank you for your order and for leaving a review. I'm sorry to hear you're not happy with the order you've received. You've ordered our Grand mats at £29.99 and have chosen to customise these with options that have increased the price to nearly £40. We offer two qualities of carpet higher than Grand which you may have been happier with.

Posted 1 year ago

“i payed £43 for my off road car mats only to find that you have sent me velcro to secure 1 mat which dont even stick onto the mat properly. They said they will send me extra velcro out of their good will but nothing has come through. Paying £43 for car mats you would think it would come with all the clips/velcro needed”

Posted 1 year ago

Hi Gokhan Thank you for your order and for leaving a review. The additional velcro was sent out via Royal Mail, due to the recent postal strikes it may take longer for the velcro to reach you than normal. Hopefully it will be with you very shortly, if not please let our team know and we'd be happy to send out some more.

Posted 1 year ago

“Mats arrived promptly and good communications. The mats did have an almost overwhelming rubber smell. Took them out the packaging and let them air in the garage and also back garden for a couple of weeks, which has helped. Low score is because the clips on the mats don't connect with the car fittings, so mats are not secured.”

Posted 1 year ago

Hi Barry Thank you for your order and for leaving a review. I'm sorry to hear that you found the rubber smell overwhelming. Our rubber mats do come with a slight rubber odour which will dissipate after a few days. The fixings on the mats should line up, if these don't then please reach out to our team and we'd be happy to resolve the issue.

Posted 1 year ago

“My delivery was a rail mess had notifications it was out for delivery from Wednesday turned up Sunday tracking did not show this. Mats then turned up finish is poor edge finish the foot tread in middle of driver mat is not in line it's wonky.”

Posted 1 year ago

Thank you for your order and for leaving a review. We're sorry to hear about the issues with your order. Please do contact us on hello@carmats.co.uk and we'd be happy to resolve the issue with the mats.

Posted 1 year ago

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CarMats.co.uk is rated 4.9 based on 36,858 reviews