CarMats.co.uk Reviews

Name: CarMats.co.uk
Rating: 4.86

4.9 Rating 53,442 Reviews

98 %

of reviewers recommend CarMats.co.uk

4.9

Based on 53,442 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About CarMats.co.uk:

Our bespoke carpet and rubber car mats fit seamlessly into your vehicle. Not one-size-fits-all, our car mats are hard-wearing and come perfectly tailored for any car model and make.

All of our car floor mats are made to order in the UK and even better... you’ll get FREE delivery on orders over £30.

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Email:

hello@carmats.co.uk

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CarMats.co.uk 5 star review on 16th July 2025

1250

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Id3 car Matt's - super one with heel carpet and blue trim. Fit - excellent. Can't knock it at all. They are a perfect fit and slot nicely onto the fixings. Significantly better than "universal" fitting mats Quality - good, but expected better for the "super" quality (one from top). They seem the same as generic mats I've bought before for half the price for previous vehicles. Carpet heal - nice touch, but should be placed a bit further forward. My heal rests very close you the edge. Blue trim - well made and looks good. Overall. 3* (ok) as great fit, but average quality and heal carpet placement a bit off. Would have expected a bit better in these areas for the price.”

Helpful Report

Posted 3 years ago

“Love the mats bought for Fiat 500 with the nickname for car embroidered on them. Downside first delivery got lost (Hermes now called Evri but just as unreliable). Dan and team responded well to emails but nevertheless my delivery took from 15 April until 21 May to arrive. That was 37 days way over the 9 days promised. So great mats but order in plenty of time!!!”

Helpful Report

Posted 3 years ago

Hey Elizabeth Thank you for your order and email. I'm sorry to hear that your order was lost originally, please accept my apologies for this. I'm glad to see that the replacement mats did arrive with you, although delayed.

Posted 3 years ago

“Once the products eventually turned up they are top quality!”

Helpful Report

Posted 3 years ago

Thank you for your order and for leaving a review. We're happy you like your mats however we would like to apologise for the delay with your order.

Posted 3 years ago

“Ordered grand mats with blue trim. Blue trim was more of a dark navy than blue. I wouldn't have bothered if I knew it was that dark. In the ads the red is a bright red so it's abit disappointing. Delivery also took 4 days when it says 2”

Helpful Report

Posted 3 years ago

Thank you for your order and for leaving a review. We're sorry to hear that you're unhappy with the colour of the blue trim. We make all our mats to order, the 2 working days for delivery is after production which can take up to 7 working days, at 4 days we were well within the stated lead times.

Posted 3 years ago

“I like my mats they look good but they have catch holes to clip on but I have no clips in my car so not sure if they are for my vehicle or not but there in now so I’ve just left them”

Helpful Report

Posted 3 years ago

Hey Emma Thank you for your order and for leaving a review. Not all vehicles have the clips installed from the manufacturer, if your vehicle doesn't have these then they can either be sourced online or from your local vehicle dealer.

Posted 3 years ago

“Full set of mats for my Hyundai Tucson Hybrid arrived well within the delivery time and in good condition. They are well made, easy to fit and look good.”

Helpful Report

Posted 3 years ago

“Decent for the price. The thickness is OK and the holes were in the right place for the fitting but only slightly smaller than the original. They don't sit flush but at least they don't move which is the main thing. All in all happy with the product.”

Helpful Report

Posted 3 years ago

Thank you for your order and for leaving a review. I'm glad to hear you're happy with the mats you have received.

Posted 3 years ago

“The new car mats are great and are of a good quality. My concern was the excessive delivery period . My order was placed on the 20th March but the mats did not arrive until late April - this was most frustrating .”

Helpful Report

Posted 3 years ago

Hey Roger Thank you for your order and for leaving a review. Please accept my apologies for the delay in delivering your order, there was an issue with your specific order which meant it was not dispatched originally as it should have been. I'm glad you're happy with the quality of the mats.

Posted 3 years ago

“The Car mats are of good quality but the delivery time did not resemble the estimate.”

Helpful Report

Posted 3 years ago

Hey Garry Thank you for your order and for leaving a review. Please accept my apologies for the slight delay in delivering your order. I'm glad you're happy with the quality of the mats.

Posted 3 years ago

“Good communication, but took bit to long for delivery more than its stated”

Helpful Report

Posted 3 years ago

Hey Kay Thank you for your order and for leaving a review. Please accept my apologies for the slight delay delivering your order. I'm glad you're happy with the order & with our communication.

Posted 3 years ago

“The mats were 2 weeks so delivey was longer than expected. No delivery note and thrown down side fence. So little disappointed seeing it cost me nearly £80 as got the premium ones and embroidered. But the mats themselves are very nice, great quality am happy with them. For my Ford Focus ST.”

Helpful Report

Posted 3 years ago

Hey Kenny Thank you for your order & review. Please accept our apologies for how your order was delivered, this isn't acceptable. I'm glad you're happy with the mats you have received.

Posted 3 years ago

“They fit fine. I paid extra to have the better quality but to be honest they don't feel that plush. But they're ok.”

Helpful Report

Posted 3 years ago

Hey James Thank you for your order & for leaving a review. I'm sorry to hear you weren't satisfied with the mats you received. Our top-level mats are equivalent or better than OEM mats you would receive from your car dealer. We are currently working on an even thicker range that may be of interest to you.

Posted 3 years ago

“Recently posted a poor review re them sending wrong mats and taking weeks to replace them. Now recieved good quality mats and have also been given full refund. So to be fare posting this positive review. Hopefully my issue was a one off.”

Helpful Report

Posted 3 years ago

“As expected”

Helpful Report

Posted 3 years ago

“The mats are excellent quality. The 10 day wait not so much. Especially as it stated 2 days. Must try harder B-”

Helpful Report

Posted 3 years ago

Hey Iain Thank you for your order and for leaving a review. I'm sorry to hear that you aren't happy with how long your order took to arrive but I'm very happy to hear that you're very happy with the excellent quality. We aim to deliver all orders within 9 working days, 7 days for production and 2 days for delivery (which is the 2 days you've referenced). We delivered your order on the 9th working day which is at the extreme of our lead times, so please do accept my apologies for any inconvenience caused.

Posted 3 years ago

“The Mats look good, but the quality wasn't as good as I expected. I did opt for an upgrade, but they seem a bit thin and not as plush as I had expected. They will suffice for now.”

Helpful Report

Posted 3 years ago

“I've bought the second-best/most expensive option, and I was expecting more. The quality is good, but it does not match the price - not the best value for money. Don't get me wrong. Mats are not bad at all. The fitting is perfect, and the clips keep the mats in place, but the quality is only ok. It took a while to arrive, but this is fine due to the production process. So, don't expect next day delivery.”

Helpful Report

Posted 3 years ago

Hey David Thank you for your order & for leaving a review. I'm sorry to hear you weren't satisfied with your order. We'd be happy to discuss this with you further if you'd like to contact customer support on hello@carmats.co.uk

Posted 3 years ago

“Quality well priced product let down by very very slow delivery. 5 weeks from order to arrival.”

Helpful Report

Posted 3 years ago

Hi Richard Thank you for your order and for leaving a review. As discussed with our team, your order was unfortunately lost in production and had to be remade. Please accept my apologies for the inconvenience this caused, we normally aim to deliver well inside 9 working days.

Posted 3 years ago

“Car mats are fine and fit just took quite a long time to come”

Helpful Report

Posted 3 years ago

Hi Elaine Thank you for your order & for leaving a review. We aim to deliver all orders within 9 working days from the date of order and ideally well before this. In your case, I can see that we delivered on the 9th working day. Please accept my apologies for any inconvenience this caused.

Posted 3 years ago

“So they took a little longer than advertised. They are good mats, a little thinner than I expected. Good communication from CarMats. They were delivered with as little packaging as possible which is a good thing.”

Helpful Report

Posted 3 years ago

Hey Glen Thanks for your order and for leaving a review. We'll pass on your feedback internally.

Posted 3 years ago

CarMats.co.uk is rated 4.9 based on 53,442 reviews