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Carlton Leisure Reviews

2.1 Rating 183 Reviews

28 %

of reviewers recommend Carlton Leisure

Company Reviews

2.1

Based on 183 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Read Carlton Leisure Reviews

About Carlton Leisure:

Carlton Leisure has been one of the leading travel agents in the UK for over 15 years, offering cheap flights and hotel stays around the world.

They already run successful Press, TV and Radio advertising campaigns and have now extended their reach even further by launching a successful affiliate program with Affiliate Window.

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Email:

info@carltonleisure.com

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Carlton Leisure 5 star review on 24th February 2022

Carlton Leisure 5 star review on 24th February 2022

Carlton Leisure 5 star review on 24th February 2022

Carlton Leisure 5 star review on 24th February 2022

Carlton Leisure 5 star review on 24th February 2022

Carlton Leisure 5 star review on 24th February 2022

Carlton Leisure 5 star review on 24th February 2022

7

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service. Abhi was really helpful and both our long haul flights and our shorter internal flights all ran smoothly and to plan. The price they quoted was really competitive. We would use again.”

Posted 4 hours ago

“Very helpful staff. I spoke to Abhi and he was very efficient, courteous and going out of the way to help me find the best price for flight tickets. I can recommend Carlton leisure to all my friends. Thank you”

Posted 6 days ago

“If you could put -10 stars I would. Disgraceful company with incompetent customer service team!”

Posted 1 week ago

“My wife and I are senior citizens and when booking a long haul Flight you are always wary which company to book on . We booked with Carlton who provided a first class service their Rep kept us informed with all details and changes for the flight .The price was extremely competitive and We would recommend Carlton Leisure to everyone flying on any long Hall flights John and Janis Finlayson ...”

Posted 1 month ago

“Avoid, once they have your money they have no interest in helping you in any way.....they have made a lot of people very unhappy and probably a lot poorer. Nit a good company to deal with”

Posted 1 month ago

“I used Carlton Leisure to book my flights to Srilanka, Abhi assisted me in booking my tickets, it was an easy and professional service, highly recommend to speak with him.”

Posted 2 months ago

“I recently missed a flight which I'd booked through Carlton Leisure due to numerous delays at the airport. When I contacted them to inform them about the situation and ask if they would support with the re-booking, they told me it was impossible due to their policy on "no shows", and that I would have no choice but to re-book the tickets myself at a massive additional cost. Later, I discovered that the policy they quoted doesn't actually appear in their Terms and Conditions at all. I asked them nine times by email to ask them to confirm if that was the case, and every single time they avoided answering the question. Eventually they stopped responding at all, which is incredibly unprofessional and unhelpful. If you're considering booking your flights through Carlton Leisure, do yourself a favour and book directly with the airline instead. You'll have far more consumer rights should something go wrong, and you won't have to deal with unprofessional customer support staff quoting policies which you were never actually shown when making the booking.”

Posted 2 months ago

“If there is 1 thing I can recommend when your booking a holiday is DO NOT book with this company!! We booked our flights through this company and 2 days before we where due to fly we got a very difficult to decipher email from one of the flight companies saying our flight had been cancelled, we contacted Carlton Leisure who at first told us the flight wasn’t cancelled and then after several phone calls and us having to chase them the flights where cancelled and they refused to help us telling us we could apply for a refund after the flight dates. On further research we discovered the flight company had been band from flying months before we had even booked our flights so Carlton had clearly booked flights with a company that wasn’t even running! It took us 3 months and several emails chasing them to get our ‘partial’ refund that was no where near what we’d had to pay for replacement flights and just to sweeten the deal they charge a nice big admin fee for the privilege! DO NOT use this company book your flights directly or use one of the more mainstream complains or Kiwi.com is great!”

Posted 4 months ago

“Firstly the name on the ticket was incorrect, then I was charged an extra GBP100 to change the name (This is only GBP50 directly with the airline, so a 100% profit markup on Carltons mistake, this is actually dishonest and a total scam, deliberately book the incorrect name and then charge the correction) Then because of the scammed "new ticket" I was unable to sit next to my wife on our long-haul flight Service is horrendous Scam is obvious”

Posted 6 months ago

“First time using Carlton. Dealing with Abhi was a pleasure. The booking process was direct and communication was timely. My trip went smoothly and I had a great holiday. I highly recommend Carlton.”

Posted 11 months ago

“We have received great service from Abhi who took great care in helping us book flights with connections which was tricky to do on line . Once the flights were booked he called us back to reserve seats on all flights so we were all together. Great booking experience now looking forward to the holiday . Thanks Abhi.”

Posted 1 year ago

“This was the first time we have used Carlton Leisure and it was a great first experience. We were assisted by Abhi, he was knowledgeable, professional and our booking was very straightforward. Abhi was able to answer all our questions and reassure us. We needed a multi stop flight to Thailand which had proved quite problematic for us to understand and feel confident to book ourselves. After giving Abhi all of our requirements he went away and came back with the perfect package and this was all booked and paid for within a few hours. This level of service is hard to come by and we will most definitely be using Carlton leisure again.”

Posted 1 year ago

“Brilliant service from komal!! Thank you sooooo much”

Posted 1 year ago

“Highly recommended. We requested a couple of changes with our flights during our recent trip to India and Malaysia in Feb 2023, with very little notice, but nothing was too much trouble for Carlton Leisure. Harry, Ronny and Abhi were fantastic to deal with from start to finish, and communicated with us very effectively and attentively, (even though we were a little delayed in replying back). So definitely intend to use them in the future.”

Posted 1 year ago

“The airline changed to earlier flight times from Tokyo to London which meant we couldn't get off the cruise ship in time to catch the flight. Ronny at Carlton Leisure did a great job in securing seats on a later flight the same day.”

Posted 1 year ago

“If I could give zero I would. Booked 5 tickets to Pakistan including internal flights through these. 7 months in advance. Virgin decided to stop flying to Pakistan and agreed to refund all customers. This travel agent then decided in their infinite wisdom to try and charge £75 admin fee for what I am not sure??? On top of that they did not refund the PIA internal flights. They said because it was with a different carrier they could not do anything. I explained to them that I booked the whole package through them - as they couldn't honour the virgin flights then they were also liable for the pakistan flights. It was like talking to a brick wall. No one returned calls, they kept promising but never returned calls. On top of that they accepted no responsibility. I advise you to never use these guys.”

Posted 1 year ago

“This is my first time booking with Charlton Leisure.I booked my flights online but there was some changes to my schedule which required me to contact the office.I was assisted by Abbi who was so persistent in helping me to rectify the problem and I will be able to fly on the same day as planned.It was such as relief as i was concerned that my plans will be interrupted.So thank you so much Abbi.You are amazingly good and efficient !!!!.Charlton is blessed with such a worker like you.”

Posted 1 year ago

“Lack of understanding of needs wasting time and loosing money on tickets.”

Posted 1 year ago

“Save yourself a lot of trouble and DO NOT use Carlton Leisure. Go with a suitable agent. I do not know how Carlton Leisure are running! We booked 6 flights through Carlton Leisure to Sydney, Darwin, Bali and UK. As soon as we booked we needed to change a flight we were charged £300. We were set to fly to Sydney on 20th November, I logged into the airline portal to check in to see that ALL our flights had been cancelled. We spent the next few days on the phone to Carlton Leisure they were not helpful! The Airline was unable to assist us as changes had to be made though our Travel Agent. After numerous calls the airline finally made changes as our Travel Agent (Carlton Leisure was useless) The company are not able to communicate properly as they do not have good English and do not understand simple requests. The days leading up to us flying were very stressful trying to get the flights sorted was very difficult. We have addressed the issue with the airline that has since told us that they informed Carlton Leisure back in July (5 months prior) that our flight had been cancelled, yet we only found out days before by logging in to check in. Had we not logged in this could have been worse. We have had to change our plans, lose money on hotels and events due to Carlton Leisure's poor communication. I will never use Carlton Leisure again!!”

Posted 1 year ago

“Please run from these guys. DO NOT BUY from them. Once your flight is cancelled. They wont respond to you so that they wouldn't have to refund your funds. That is their trick. I booked a flight of £1200 and they are offering £203 despite I informed them of the intent to cancel / move the flight. Please please please DO NOT BUY FROM CARLTON LEISURE.”

Posted 1 year ago

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Carlton Leisure is rated 2.1 based on 183 reviews