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Care Supply Store Reviews

4.3 Rating 24 Reviews
21 %
of reviewers recommend Care Supply Store
Read Care Supply Store Reviews
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Phone:

01375 651 609

Email:

sales@caresupplystore.co.uk

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Anonymous
Anonymous  // 01/01/2019
Excellent job all to use
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Posted 1 year ago
I rang the company enquiring on stock of an item and as told they had stock and delivery would be either the next day or day after (being a Friday) so placed the order. No sign of my delivery, no communication from the company so I contacted them via phone call and was told someone would look into it and ring me back. No call received. I made a further call on the Monday and was informed my goods had been dispatched and someone would contact me. A short while later I received an email indicating the goods hadn’t been dispatched and were in fact not in stock and I would receive an email once the refund had been processed. 4 days later, no email and no refund so yet another call when I was told the refund hadn’t been processed but they would do it straight away. Still waiting on my refund. I’m not sure of the set up of this business as every time I ring and no matter which department I ask for, the same person answers. I won’t be ordering from this company again as they are not reliable,
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Posted 3 years ago
Thank you for your review. It is unfortunately the case that between your initial stock enquiry and receiving your order, we appear to have ran out of stock. I can see almost daily exchanges of emails on our system between placing the order and processing the refund. After your initial call, our system recognises your telephone number and directs your call to the person who dealt with you initial enquiry to provide continuity of service. I'm pleased to hear that this worked well on this occasion, but I'm sorry that the supply issues that we all face meant that we couldn't assist you this time.
Posted 3 years ago
I wish just some of your customers actually gave some info on the use of the product!
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Posted 3 years ago
Initially order went astray but one call and it was sorted. Will definitely use again. Thank you.
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Posted 3 years ago
Excellent product and swift service
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Posted 3 years ago
Very good delivery very quick
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Posted 3 years ago
The staff have disgusting attitudes towards their Care Home and Hospital customers. I paid £140 in advance for my goods, which it said on their website were in stock. Two weeks later, after I had not received delivery, I telephoned them only to be told the item was no longer in stock. They suggested an alternative (inferior) product but still requested an additional £37 immediately before they would send me my substitute products. I was then told by their admininstrator that I hadn't paid anything at all! This is a Cowboy company who have obviously moved in on this sector due to high demand for PPE currently.
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Posted 4 years ago
Thank you for the feedback. Care Supply Store has been trading in this sector for many years, but it is true that we have been impacted by the high demand for PPE and by new players happy to drive prices up to capitalise on that demand. This has caused difficulty with stock levels that impacted our ability to deliver your order quickly, which is why we offered an alternative. Most of our Care Home and Hospital customers are on account and so we don't need to wait for a payment before processing orders, but as you elected to pay in advance, we had to wait for payment. As you know the situation is now resolved in line with your request.
Posted 4 years ago
Most helpful and considerate customer services .
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Posted 6 years ago
Very promptservice
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Posted 6 years ago
I was given 10% discount for out next meal Vintage Inns, a very good result
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Posted 6 years ago
Service very good delivery excellent
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Posted 6 years ago
Service was good
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Posted 6 years ago
straight forward ordering procedure - efficient delivery
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Posted 6 years ago
Good price and fast delivery - recommended :-)
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Posted 6 years ago
Prompt service
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Posted 6 years ago
Very good customer service, they let me know that the product I ordered was not in stock and gave me an ETA of when it would possibly arrive with me and it arrive in plenty of time for the job I have to do
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Posted 6 years ago
Delivery was prompt and product did exactly as promised.
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Posted 6 years ago
the order arrived early
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Posted 6 years ago
delivered on time as promised and quickly
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Posted 6 years ago
Excellent service with great product
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Posted 6 years ago
Care Supply Store is rated 4.3 based on 24 reviews