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Car Parts 4 Less Reviews

4.5 Rating 90,279 Reviews

89 %

of reviewers recommend Car Parts 4 Less

Company Reviews

Product Reviews

4.5

Based on 90,279 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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0203 788 7845

Email:

custservice@carparts4less.co.uk

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Car Parts 4 Less 5 star review on 23rd February 2024

Car Parts 4 Less 5 star review on 3rd October 2023

Car Parts 4 Less 5 star review on 18th September 2023

Car Parts 4 Less 5 star review on 16th July 2023

Car Parts 4 Less 5 star review on 1st May 2023

Car Parts 4 Less 5 star review on 11th November 2022

Car Parts 4 Less 5 star review on 11th November 2022

133

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered part online, duplicated payment, requested refund and told had to wait up to 14 days. Waited 14 days no refund, chased up to then receive an email to say I would have to wait a further 7 days as their system had not picked it up. Extremely poor customer service and no appology!”

Posted 2 months ago

“Part and price was not an issue but had my daughter pick up part from Cambridge branch and was met with a very rude counter staff. He had a very off hand attitude and initially ignored her. Not impressed!!”

Posted 2 months ago

“When you order parts you get a refund 5 days later with no explanation. Won't be ordering for them again.”

Posted 2 months ago

“Car parts 4 less van driver, rude (not the delivery guy tho)”

Posted 2 months ago

“Click and collect order was being picked when i arrived took almost 25 mins and item was missing told to come next day for missing item”

Posted 2 months ago

“I placed an online order for car parts with the intention of collecting them from the store, anticipating a more efficient process. Upon arriving at the store, I experienced an unexpected delay of over 20 minutes, during which I waited for someone to bring out items that were supposed to be readily available for pickup. Despite having called the store a couple of hours earlier and receiving assurance that my order was ready, I encountered the longest wait I have experienced at EurocarParts. This proved frustrating, as the click-and-collect function led me to believe the process would be expedited.”

Posted 2 months ago

“Very poor service. Nobody in shop. Keep calling for 30min untill somone finaly came out from back to issue pre-ordered item. And its not first time i experiance that kind of service.As well very unfriendly service guy. I don't expect much but feel very unwelcome. Wonder how guy would feel if he was served like i was. Regret that i order anything.”

Posted 2 months ago

“Bad customer service”

Posted 3 months ago

“The price was OK but wrong parts 😔”

Posted 3 months ago

“Well the ordering process was easy but the store collection was completely different, when I got there the counter area was crowded with people waiting to be served, there was one young lad serving and maybe 3 or 4 lads in the back laughing and joking and effing and swearing. Then one of them came out and asked if anyone had ordered on line, which I had. He asked my name then disappeared for a few minutes, then came back in and threw a box on the counter then started to walk off when I asked him if this was everything I’d ordered, which it obviously wasn’t, he went back into the stores and came back with the rest then threw it onto the counter again. His attitude to me was very rude and like he couldn’t be bothered to deal with customers. I hate poor customer service, so I’ll just go to AUTODOC next time.”

Posted 3 months ago

“The wrong parts again don't fit YES I did put in the correct vehicle details Reg, engine size, year and model returned parts gave the same details to Euro Parts who did have the correct parts, They are the same company I do not understand.”

Posted 3 months ago

“They do not deliver on time. They say ready for collection but when go there part is not there. Now I don't use them and euro car parts both. Avoid them. There are other competitors who are more reliable”

Posted 3 months ago

“My order was not available for collection after I was told will be held for 7 days. Was very disappointed”

Posted 4 months ago

“Poor customer service. Got an email stating my order was collected, but no notification when it was ready so I didn't collect it. Waiting 3 weeks for customer service to respond. Only update received is that they followed up with a branch.”

Posted 4 months ago

“I purchased a car battery on line! Unfortunately it was more dead than the battery I was replacing, I went to the shop to return it, they were full of excuses why it was my fault it was dead, they then asked me to return home and take a photo of my old battery! I told them that was impractical as I lived to far. I asked them to check the battery that's when they agreed to replace it. Very unprofessional”

Posted 4 months ago

“Very disappointing. To collect an item which I paid online, it took 30 minutes. Better to buy from local shop.”

Posted 4 months ago

“Never received item. Still waiting!”

Posted 4 months ago

“wrong oil filter supplied in store”

Posted 4 months ago

“Ordered a Bosch air filter, was given a different manufacturer, young guy that served me said there was no difference! Not the point.....I asked for a Bosch, paid for a Bosch....guess my next comment. I ordered -18 apple screen wash was given -8, same young guy said " you ordered apple" but clearly didn't read the order ! Maybe some staff with a better attitude and you may keep me as a customer.”

Posted 4 months ago

“I returned my unused item but I am still waiting for my refund.”

Posted 4 months ago

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Car Parts 4 Less is rated 4.5 based on 90,279 reviews