“Absolutely atrocious, probably some of the worst customer service I have ever experienced.
Do not book a hire car through this sham of a company, you may find yourself stuck in a foreign country and having to deal with the awful human being I had to deal with.
Ruined the start of our holiday completely.
I found out on arrival at the hire car company in Italy that I had to place a £1,000 deposit to cover the excess of the hire car.
This was not clear at all during the booking process but putting that completely to one side, the individual I had to deal with when calling for assistance was appalling.
Completely rude, condescending, unhelpful and absolutely inflamed what was already a very difficult situation to be in, in a foreign with your wife and 4 young children stranded.
All he wanted to do was constantly hammer me with the sentiment that this was my fault and I didn't read the terms etc rather than helping me find a solution or taking any responsibility.
I booked with them because they were the cheapest, I got what I paid for.
If I could give zero stars I would.”
“It is a very easy to use website, prices are clear, lots of filters, lots of providers available from multiple locations. From the idea to booking a selected car it took less than 10 minutes. I can highly recommend it.”
“Easy and prompt pick-up, full-to-full fuel policy, friendly and helpful staff, good price and pick-up direct from airport. Good choice of cars and ours (Fiat Panda) was great for what we wanted. Slightly underpowered but OK. We got separate excess cover beforehand and that worked quite well (although we didn't need to use it).”
