“If I had choice would give 0 stars bought downdraft extractor product code DD912BK 90cm hood and product came with lots of damage and some screw damage on it looks like been used or someone tried to install previously and returned to company failed to accept any responsibility. Nick said as it was bought 3 months ago they won’t take any responsibility although it’s been just opened and should be brand review couldn’t install earlier as marble company only installed worktop recently. Seems to be refurbished sold as new reported as soon as taken out from box. Terrible customer service
Further to your message below I don’t have option to reply he spoke to you in front of me and you refused to do anything further said if it’s not working you can do partial refund why would I want partial refund for item not working
This is so badly damaged you should have replaced this I haven’t even moved in yet and this was unused still in box when we took out was like this and photos were sent straight away as soon as taken out from box
This is clearly not brand new product I have never come across any company sending new product showing this much damage stuck between company and dealer did nothing about it If dealing is fitting Kitchen its there responsibility to check why they are delivered as they have ordered them now I am stuck with all this damage on product and them saying I should have checked fitters opened during fitting as was awaiting for worktop to be installed. Pictures attached how can this be brand new come out from box like this damage around screw and all these lines drawn pictures taken as soon as taken out from box”
“Had a brand new washing machine delivered which leaked. 10 days before engineer visited. Was told and shown cracked drum and told that water was probably leaking onto motor. Day after tried customer service and was told they had not had the written report from the engineer and would contact me when that was received. Told they would then get another company to get in touch to arrange replacement. The machine was brand new and have been left for two weeks without a machine and still no date for replacement.”
“Dreadful, that's all I can say, had new dishwasher, hob, steam oven and oven, been in for 7 months, in that time, dishwasher broke down, engineer eventually turned up 4 weeks later, it lasted for another 2 weeks, we could not wait, in stead bought good make Miele much better machine.
Then the hob started to turn it's self off whilst cooking, once you restarted, would work again for short time, called the fault line, we have to supply the original receipt, serial number and so on, email all this to them, they contact the engineer, then contact us, I am guessing another 4 weeks until they turn up, with luck.
So within 7 months 2 of the appliances have broken, not good.
Would not recommend this brand, the back up is a long wait”
“Avoid at all costs. The first wine fridge we bought barely lasted 5 years. 2nd one purchased, thankfully from John Lewis was exactly the same Caple model rebranded. I purchased an extended warranty and hoped that we'd been unlucky with the previous purchase. Barely 4 years in and it has stopped cooling. John Lewis refunded us for the wretched thing and we also received the remaining part of our warranty cost. So we find ourselves in the ridiculous situation of having to purchase a 3rd wine fridge in under 10 years. What a joke! How this company are still in business is beyond me.”
“We reluctantly purchased an Island extractor from Caple as we had been unable to find another one in the right size and colour. We were having a completely new kitchen installed but avoided buying any other appliances from Caple having read many negative reviews, especially pertaining to their customer service regarding faulty/damaged appliances. We hoped our experience would be different, unfortunately not!
We had the extractor installed and once it was in situ it was apparent that the motor didn’t work and only the light came on. It took week’s for me to get anywhere with customer services and eventually an engineer came out to supposedly ‘repair’ the extractor hood. He was here for no more than 5 minutes and just told us ‘it’s knackered’.
After lots of confusion and miscommunication I was finally told that the appliance was going to be exchanged for a new one and that Caple were sending ‘Kaboodle’ to deliver and install the new and remove the old appliance.
There were numerous issues when Kaboodle visited to install the new extractor: they chipped the paintwork of the new appliance on installation and also caused damage to our new hob as they stood on the hob whilst installing the extractor!!
I complained yet again to customer services and all I was offered to resolve this situation was some touch up paint! Caple have to date failed to resolve the damaged hob as they won't accept that Kaboodle damaged it. They asked for me to provide a report on the damage (at my own cost) despite the damage being obvious as the hob doesn't ignite properly. When I questioned if they would accept that Kaboodle damaged it, if I provided a report, they failed to respond.
When I complained about the damage to the new extractor and to my hob their customer service team tried to blame the issue with the original extractor on the installation, but with no supporting evidence. They then stated that the full price of the original extractor should be chargeable to me because it was apparently an installation issue (despite me no longer being in possession of the first extractor). I have asked them to detail where this provision to charge me is within their terms and conditions and am still waiting a response.
Caple also (despite saying they didn't accept liability for damaging my hob) stated 'we can deduct the price of the hob from the amount you owe us for damaging our extractor'. Despite there being no contractual mechanism for them to charge me for an extractor unit (when it wasn't damaged on installation anyway) I agreed to have the price of the hob deducted from the extractor unit but made it clear that I would then own the extractor and that they would need to return it to my possession. I planned to sell the unit on, as in other correspondence they confirmed there was actually nothing wrong with the original unit, there was just some packing tape blocking the motor! Despite me accepting this offer and agreeing to pay for the initial extractor with the deduction of the hob value, their offer has not been fulfilled and I am still waiting a response as to why they have reneged on this.
I even escalated these issues to their MD to no avail.
Save yourself the money and hassle, do not buy from this company!!”
“Kitchen fitter waxed lyrical about Caple dishwashers so believed him. Today when the engineer I had to call out after seeing smoke billowing out from my integrated dishwasher and turning off the mains in my house - we saw the motor had completely burnt out after water had leaked internally onto the motor. Lucky there wasn’t a fire and I was home!”
“Fantastic product … replaced my Miele dishwasher with a fully integrated Caple after discussing with Max in service ⭐️🙌🏼
The result on is quicker and better !!!”
“Do not buy Caple appliances- cheap they may be but dont last and customer service is dreadful.
Unfortunately our new build house had all Caple appliances in the kitchen. 25mths of being installed the fridge/freezer stopped working. As just out of warranty I thought i would contact Customer Services - they said they could arrange for engineer to call out but at a very steep cost. On contacting an independent engineer he said he wouldnt touch Caple appliances- not worth fixing.
Ended up buying a reliable make.
Now 6mths later our dishwasher has stopped working!!”
“Do not touch this company!!!!!
Bought two integrated fridges in November 2019 for my new kitchen.
Both broke within the first year then broke again with same fault
I have had to replace both fridges
Customer services are horrendous to deal with
They are not interested at all
Worst company ever do not buy from them.”
“Had a new kitchen fitted August 2020. Had a Caple tumble dryer TDI4000, integrated. From day 1 of being fitted it was causing condensation warping the cupboard doors even when we left the door open a bit for ventilation. The kitchen fitters have replaced the door 4 times, in the end I said mo point keep wasting doors. Caple customer service would not arrange for someone to come and look they just said it shouldn’t be behind a cupboard door, but it’s sold as an inebriated tumble dryer. Also the drum not starting now, have to push the drum by hand first to start it. We have ordered a new tumble dryer now not Caple. There is a filter at the bottom on the front as well as in the door fluff gets everywhere cleaning after each load.
Also have a Caple wine cooler but I think this maybe failing the digital display seems to be failing and wine doesn’t feel as cold. Not happy with Caple products.”
“**DEFINITELY AVOID CAPLE** *APPALLING CUSTOMER SERVICE *
We bought a new kitchen through our local MKM builders merchant who have been great throughout. We like all the Caple appliances which were all in gunmetal & wanted to go with a British made company, but unfortunately the fitter’s apprentice mislaid the template for the integrated washer door!
After numerous attempts to replace this template which is way bigger than an A4 piece of paper I might add! We have got absolutely nowhere with Caple. Our fitter did try also & was sent an A4 email of it which obviously is a shrunken version of it so renders it totally useless!!!
Even MKM have tried without success so we tried a further call directly to Caple themselves- again, to be VERY rudely told “it’s not our problem” & we don’t have a complaints department! So here we are almost 6months later & Caple couldn’t care less about our issue & our integrated washer still has no door over it!!!”
“3 out of 4 appliances we bought for our new kitchen all failed or did not work at all. Cables customer service and replacement policy is terrible. We have been without a fully functional kitchen for 8 weeks, we have spent our own money having to eating out or takeaway and buying equipment to allow us to cook ie steamer, crockpot and air fryer. Due to no fault of our we are out of pocket by at least £1000!! Caple are not in the least bit bothered about this and all the stress and anxiety it's had on us. We had to wait 2 weeks for a domestic engineer to come out, then all he did was look at our hob ask if it had ever worked since being installed and said " if I take it apart i may end up damaging your new kitchen and if I can't fix it I won't get paid" our oven and microwave were letting steam out all over our brand new kitchen units, the only thing that works is the tap and that even leaked on our new oak flooring. Absolute nightmare. DO NOT BU FROM CAPLE go with a trusted name.”
“We have had a Caple washing in for six months and spring gone already nearly took on the rubber with it got when we bought new kitchen had are bush for 10 years are more and no bother this machine is rubbish”
“Very poor quality kitchen taps.
Spent over £300 on a kitchen tap that has now corroded twice. The first time it happened I was sent a replacement spout, this time apparently it's impact damage.
Caple: Putney Bridge Antique Brass Tap. £324.99. Might aswell buy the same looking tap on eBay for £50.00.
Poor quality goods with equally poor customer care.”
“The oven has a van on for up to an hour after it’s switched off. How are we supposed to save the planet and electricity with this wasteful idea!?
A standby light on appliance is an extra £80 a year so what’s this fan?
Poor design and apparent all cable oven have this. Will be trying to get a refund.”
“Please see attached photos which show permanent marks on my Capel kitchen
sink and small marks on top of my Capel tap. The Marks on the sink top were
caused by hand wash liquid from a plastic "Carex Bottle".
*Please note I have not used any abrasive cleaning cloths/sponges or liquid
on these surfaces.*
The supplied sink and tap should not mark this easily and is therefore not
fit for purpose.”
“I had a Caple fridge and dishwasher in my previous home and never had any problems, so when replacing my kitchen in the new home I decided to go with all Caple appliances, Oven, Induction Hob, Fridge/Freezer, Dishwasher, Extractor, Sink and Tap. I am thrilled, they look great and function well, at a fraction of the cost of other well known brands. Plus I have the knowledge that should there ever be a problem the Caple after sales team will look after me quickly.”
