“The quality of this linen basket is exactly what I was hoping for but I was disappointed in the colour. The chestnut colour that I ordered is more of a deep honey colour in my opinion. I kept the basket and am using it, but it doesn't quite match my decor as I was hoping and I will be replacing as soon as I find the same quality basket in a better colour.”
Dear Mrs Appleby, I am sorry to hear the basket was not exactly the colour you were looking for, but you were pleased with the quality of it. I had sent an email to confirm the item had been dispatched, and to please contact me if you had any questions. I wonder if this may have ended up in your spam filter.
We do offer a 14 days no quibble returns policy, so you were welcome to have returned it during that time. Thank you for taking the time to leave the feedback. Enjoy the rest of your week. Natalie
“Very impressed with both price and service. My Jenny Worrall lamp is delightful and it was delivered very quickly and was excellently packed. My thanks to Natalie Rice for excellent customer service.”
Dear Mrs Hurst,
Thank you so much for taking the time to leave such lovely feedback, we do appreciate it.
I am delighted to hear you were pleased with your Jenny Worrall lamp, they are beautiful. Have a lovely week. Best wishes, Natalie
Dear Mr Minshull,
Thank you for taking the time to leave such wonderful feedback. I am pleased to hear you found the service was 'Brilliant', we do try our very best. Thank you again. Natalie
Posted 7 years ago
Dear Mr Minshull,
Thank you for taking the time to leave such wonderful feedback. I am pleased to hear you found the service was 'Brilliant', we do try our very best. Thank you again. Natalie
“A solidly made bench with good strong storage baskets and a seat with a removable-for-cleaning cover - just exactly what we wanted, sensible price, and delivered when we were advised it would be. Brilliant, couldn't ask for more!”
“The whole experiance with dealing Candle & Blue could not be faulted
Bought a garden ornimental iron bee as a present went down so well now looking to purches some more.”
“Yeah happy with everything, albeit wasn't a very difficult delivery, straight out the van straight into the house on a flat surface but yeah, I ordered two bedside cabinets, they arrived earlier than expected, nothing wrong with them, happy days thank you.”
“The turquiose cabinets (bedside tables we used them for) are delightful. We had been looking for something a little bit different and these were lovely. Delivery was great giving me a two hour window and even carrying them to the top floor for me. Great product, great service”
Dear Mrs Warner,
Thank you for taking the time to leave your lovely comments.
I am delighted you are pleased with your storage units, and the service you received from Candle and Blue.
Best wishes, Natalie
“I bought the Laluna range back in May 2015, the product was of an exceptional quality, strong and sturdy and very comfortable sofas. The summer was spent making full use of the furniture. I had spent the best part of neary 2 years trying to find conservatory furniture as it was the last item needed for the house.
The products may seem expensive, but they sure are value for money. As the saying goes: "you get what you pay for".
The sales advisor (Natslie) was extremely friendly and helpful, keeping me informed of the delivery schedule via telephone and email. Natalie is a credit to Candle and Blue.”
Dear Mrs Swidell,
I am delighted to hear you are pleased with your order. Thank you for taking the time to leave the great feedback. Best wishes for 2016. Natalie
“Received the item safe & well. No damage. Found the item left on doorstep, was in at time but delivery person did not knock or ring bell. Very satisfied with goods. Thanks.”
Dear Mr Portess, thank you for taking the time to leave us feedback.
I am pleased to hear the sculpture we ordered in for you arrived safely.
Happy New Year.
Natalie
“Excellent Dancing Hare ....super easy transaction ....Great communication from Natalie Rice .....beautifully ...securely Packaged .....Will certainly use again”
Dear Ms Osman, thank you so much for taking the time to leave your lovely comments. The Dancing Hare by Paul Jenkins is stunning, I am pleased you are delighted with it. Happy New Year. Best wishes, Natalie
“Great service. Fragile item which was extremely well packaged. Bubble wrapped and double boxed. No chance of breakage which is always a concern when buying on line. Well done!”
Dear Mr Masson, thank you for your fantastic comments. I am pleased to hear your order arrived safely, and you are delighted with it. All the best for 2016. Natalie
“I had excellent advice over the phone and followed it up with an easy, no - fuss purchase via the website. Delivery was prompt and as advised, even in mid December. I really couldn't fault anything. Full marks. I'd be more than happy to shop with Candle and Blue again.”
