This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
How would you rate
"We purchased our new kitchen as a supply only package and whilst we may have had a few issues; the time, attention and focus by Neil Ali and Callerton (manufacturers) in resolving them cannot be faulted. Would happily recommend them in the future.
Have tried leaving an image with this but the website would not allow."
"we instructed them to undertake a large project involving 4 rooms. The design service was great and they gave huge promises!! The experience from then on was horrendous! The project management, communication and quality of work are the worst I have ever experienced. A year on we are still having problems, they just ignore you and never return calls or emails. We still have holes in walls that they made to fix leaks they created, items are still missing and products they charge huge premium for are already broken or faulty!! Horrendous!!!!"
We’re very sorry about your recent negative experience. Unfortunately, as you are aware, some challenges arose during your installation which led to the issues you mentioned, we’re very sorry for the inconvenience this has caused. We understand you feel disappointed and we’re doing our upmost to resolve these outstanding issues and hope to have everything fixed soon.
Over the 40 years we’ve been in business we’ve had many happy customers who are delighted with their service. We always try our best to resolve customer issues as quickly and efficiently as possible.
"We can definitely recommend Cambridge Kitchens. We had been planning a complete refurbishment of our kitchen including taking out walls and replacing windows with a patio door. After speaking to quite a few kitchen consultants and having various plans being suggested Bianca from Cambridge Kitchens was the only one who listened to what we wanted and came up with plans and was always ready to make any changes we asked for, I am sure sometimes she wished we had gone somewhere else! The end product is fantastic and I am sure we would not have got such a lovely kitchen without her help and design experience. Bianca has been very helpful with suggestions from flooring to lighting. Thank You Bianca."
"Excellent kitchen design and high quality fitting. Our kitchen was a very awkward shape and the designer we worked with (Scott) took a lot of time to create an excellent solution that we are very pleased with - it’s really changed how we use the kitchen (we eat all of our meals there now as a couple where before we couldn’t do this). All of the tradesmen, including kitchen fitters, tiler, electrician and plasterer, were friendly and thorough, and completed the work to a high quality. I would definitely recommend."
"We could not be happier with the service provided by Cambridge Kitchens & Bathrooms when we decided to redo our kitchen. Our designer Jane has been absolutely brilliant throughout the entire process; from the initial design consultation through to the finished kitchen, Jane managed the project entirely for us without fault. The level of professionalism and attention to detail demonstrated by all those involved in the build and installation of the kitchen was exceptional. We couldn’t be any happier with our new kitchen and would highly recommend Cambridge Kitchens & Bathrooms to anyone!"
"Penny, my design consultant understood my needs and requirements perfectly. We spent many happy hours planning my kitchen looking at every tiny detail. I was thrilled when it was fitted and 45 months later I am still very happy and really enjoy cooking and being in my beautiful kitchen"
"It’s easy to write compliments when things go well but it’s when things go wrong that the true performance of a company can be assessed. On that basis I would not recommend Cambridge Kitchens and Bathrooms. I used my own fitter so all they had to do was deliver the goods. It’s been a complete shambles. 10 weeks on and I still haven’t got everything. They don’t return calls or take ownerships. They are aptly... a complete shower"
"I recommended Cambridge Kitchens to my client. She was really pleased with the initial design and ideas Bianca came up with. The lead time for ordering the kitchen from Europe was explained to us and the installation went smoothly and to schedule. It’s a super kitchen, thank you."
"I've been really happy with the kitchen project that Cambridge Kitchens and Bathrooms did for me. They installed a fabulous new large kitchen into my new extension. It looks fab.
The whole project ran smoothly from start to finish and I will shortly be using them again for my new ensuite."
Thank you Jonathan for your review, we hope you enjoy using your new kitchen!
It took them 10 months to do the bathroom; and the workmanships not that brilliant. Endless excuses, people don't turn up, they have the wrong bits, they've lost the bits, ...
They were a bit more competent with the kitchen but don't believe for a minute you can relax and just sit back and watch. Not only don't they tell you anything they don't even seem to talk to each other so stuff doesn't happen unless you keep on top of them
And whatever you do do NOT accept their 25/70/5% payment schedule because they're really not that interested in finishing the job. Insist on something like 25/55/20 and hope that gets them a bit more focused on gettin things done, but you'd be best advised to find someone else.
Oh, and their fixed price isn't that fixed; they'll try and sting you for things claim they couldn't estimate for, like a flue for the oven extractor !
Anything good to say; well the products are good and the staff are freindly. Shame its such an shambolic organisation, stay away. 10 months is a long long time."
We sincerely apologise for the negative experience you've had with us. Our customer happiness and satisfaction is very important to us, and we never like to hear that a customer is not completely happy with the service they've received. As you're aware our team has worked through project challenges, including replacing the floor which was found not to be structurally sound. We hope you will have many years of enjoyment from your new kitchen and bathroom. Thank you for your honest feedback.
Cambridge Kitchens And Bathrooms Managing Director
"Our experience from our first visit to the Potton show homes, a second visit to work on a detailed design, documentation, quotes, specifications of required utilities, communication, delivery and installation, was exemplary. It was so good to work with a company which functions so well.
The "before" and "after" pictures show a complete transformation; we got the "wow factor"!"
Thank you David for your lovely review, we hope you enjoy using your new kitchen!
"We were very impressed by the planning, scheduling and organisation which caused us minimal disruption and inconvenience. The finished quality of all the work is excellent."
Thank you for your lovely review, we hope you enjoy using your new kitchen!
"From the initial design of the kitchen to its installation, the process has been faultless. The end product is of the highest quality and we couldn't be happier. We are pleased to say the team at Cambridge Kitchens has comfortably exceeded our expectations. A big thank you to Erika for all of your ideas and managing the process seamlessly!"
Thank you for your comments i hope you enjoy your new kitchen!
"Excellent design advice and flexibility.
Quality of kitchen is great.
We wish we had changed the kitchen years ago!"
Thank you for your review, i hope you enjoy using your new kitchen!
"They accurately portrayed their products."
Thank you very much for posting a review, I hope you enjoy using your new room.
"*Project was supposed to take 3 weeks and took about 3 Months (particularly disappointing as they require full upfront payment before work starts. Despite having bold claims on their website, no part refund for delay was given)
*On two occasions we waited in for tradesmen to arrive and no one showed up-no call to inform us
*Repeately had to call the office to find out what was happening with our project. Project manager very poor, was obviously trying to balance too many clients
*Issues with the project-sink looks nothing like what was on the plan, is too small so water oversplashes. On plan the vanity unit is shaker style but the one which was installed was plain
*Unwilling support from owner of this company...slow response time to first email and didn’t even reply to one of our emails.
*Asking for further £100+ payment after the project is finished. This was never previously discussed or agreed upon. Beware!!
*Having further issues with a large leak which Cambridge kitchens and bathrooms are denying is their fault
Very disappointing as we had high hopes and some aspects of the bathroom we are happy with and the tradesmen who came were friendly. Thankfully we ended up not going with Cambridge kitchens and bathrooms for our kitchen and have had a very positive and completely different experience using someone else for our kitchen"
"Replacing our 20 year old kitchen was a daunting prospect as we had decided to bite the bullet and knock through into our rarely used dark dining room. My wife Jill first spoke to Erika at Cambridge Kitchens and she came out and did an initial planning visit. I was initially unsure about her suggestions....but a year later we are living with her vision.
Her design on paper is exactly as our kitchen/ dining room now is. Every body loves our kitchen . It's gone from a dreary worn out room to the real hub of the house, a modern German kitchen in neutral greys, with a beautiful unifying Amtico floor throughout kitchen, utility, dining room and hallway.
The CK team were a pleasure to deal with and worked seamlessly round our builders. They were all very professional, always on time, and left everything tidy at the end of the day. Our dog Maggie really took to Chris (the main man when it came to the installation) and insisted on sitting on his lap at lunchtimes.
A new kitchen is a big investment, we definitely made the right decision using Cambridge Kitchens to design and install ours. We couldn't be happier. Thanks to all concerned."
"Co-ordinated all trades necessary to install a completely new bathroom. Good efficient workmanship completed on schedule."
Thank you for your review, we are so pleased you are happy with your new bathroom - Cambridge Kitchens & Bathrooms
"From first discussions through to project completion everything was done in a very friendly and professional way. We are delighted with our new kitchen."
Thank you for your review, its so great to hear that you were pleased with our service. We hope you enjoy your new kitchen! - Cambridge Kitchens & Bathrooms.