“Booked this as 60th Birthday surprise for my sister. The biggest surprise was how bad the hotel was The Torbay Hotel in Torquay is the worst hotel I have ever stayed in we had to ask for our room to be cleaned as it had clearly not been for our arrival everything was dirty it was cleaned the day after but not again in our 4 day stay had to ask for clean towels as they had not been replaced at all. Food really bad really disappointed will not be going again”
“Our visit to Adelphi hotel 17th March was great. Hotel was good and rooms excellent. The food was not too bad at dinner .the breakfast was ok. The thing I did not like was plates were very cold for hot meals. The evening entertainment from the band was rubbish. I had friend from Ireland who was disgusted at the band. The DJ was good. Will travel with Caledonian again.as I always do. Thankyou.”
“Got on a coach this morning at 9 our arrival is for somewhere between 2 and 3 to long traveling just to Cheltenham doesn't take that long to get to canaries on plane logistical nightmare so far hope it gets better”
“Just come back from a 4 day tour of Scotland it's was amazing and the driver rod went out of is way to help us too
We will not go with any other tour operator
We will be going with them later in the year”
“Went on the ABBA voyage tour. Left hamilton fri 19th-sun 21st jan 7.50am arrived at 5.30pm Journey was ok, driver was sometimes crabbit not explaning details of the trip very clearly A few passengers felt the same. Stayed in The Britania Internation Hotel which wasnt very good. Food was terrible staff not very friendly did not interact with guests. Not value for money for hotel. Room was mediocre needs updating carpets a bit threadbare and electrical sockets hanging off the wall. Pillows were rockhard. Beds were very lumpy you could feel the springs.”
“Just come back from Liverpool and the full monty show with Caledonian travel . Tony was our driver lovely chap very friendly and funny the full monty show absolutely brilliant upgraded our seats to stalls and got bang in middle of stage view 😊 can't say the same for the adelphi hotel room was bloody freezing small oil filled radiator as heating on a timer came on at 6.30pm went off early hours made the room no warmer room was fusty and everything had a funny smell to it bathroom was awful no shower just bath which was no good as no hot water .... Evening meal and breakfast nice food was hot and there was plenty of it kept filling it up all time so never ran out waitresses in dining room really friendly and would help you with anything same can not be said for reception staff he was rude when I asked to change rooms as it was cold and smelt was told a firm NO and that heating was on a timer for the whole hotel rooms funny that as corridors where hot could feel the heat when you walked out of your room and the lift 🤔 overall the hotel room spoilt it I know u only put your head down for the night but it was awful it really needs modernization and a good clean the outside looks awful but the inside reception and the ground floor entrance looks lovely and again at night all lit up does as well but then get in the lifts to your rooms and that is where it ends such a shame please use another hotel most of our coach party this weekend waa saying the same thing”
“Wat a great 5 day holiday we had in scotland in the claymore hotel arrochar the hotel was welcoming warm and friendly ..i asked for a ground floor the day before and i got one ( thankyou ) the food was lovely staff couldnt do enuf for u ther wer places in the hotel for all diff times quiet ...noisy ..entertainment was good the coach driver richard was brilliant so knowlable about scotland ...it was the best hol we hav had worth every penny thankyou”
“We went on the Birmingham Primark and Christmas market trip. Firstly our driver Stuart was the life and soul of our coach travel. Although he was very professional it also felt like he was just one of the group. he was very friendly and informative. The hotel in Coventry was Clean and could'nt fault anything, food was delicious and beds comfortable. Primark was the biggest disapointment, was expecting it to be a little special but it was no better than any other primark. just like any other shop. Next time will try a mystery tour as do enjoy the trips .”
“we have just been to liverpool and manchester christmas markets wiith caledonian. our driver chris should have 5 stars, he was helpful, polite and kind throughout our trip. always asking if he could help in any way. the hotel was the skarisbrick in southport, food was lovely and so was the room. if anything was to complain about it would be the fact that on the coach, we did not get the seats i requested when i booked the trip. all in all it was lovely .”
“Well we just come back from scotland all inclusive edinbrough xmas market 4 days set off at 7.30am got there 7.30pm 12 hours we was all knackered the pik ups took 3 hrs its stupid should have feeders for these never agen good points MARIA our driver from leeds absolutly brill funny chatty great sense humour helpful hotel lovely food good”
“Christmas markets birmingham all was superb hotel drop off point and pick up
However phil the driver on way home was frightening tailgating flashing lights honking horn swearing at anything in his way rude as well been on caledonian many times if I ever see him on a bus won't go and will ask for refund”
“I went on a mystery weekend on 4th and 5th November we went to leamington Spa stayed at a holiday Inn at Aylesbury then went to Oxford then back home. Brilliant weekend our driver Tony was great , I have been on several other weekends with caladonian and I will definitely be going on more ,”
“We traveled to Bournemouth .The driver was excellent.He had only been working for you 3 weeks .very polite excellent customer service skills.the driver name was Thomas .excellent driver .He made our trip great from pick up .to going home .we stay at Carrington house hotel.Had a lovely stay .The food was good .staff was very nice and helpful.”
“Just come back from Bosworth Hall 3rd visit but will never return or recommend..our room was really dated small cold .radiator wouldn’t work they knew this because put a small heater in . Fan didn’t work in bathroom no hooks to hang towels on .when you got a shower water took ages to go down plug hole so ended up with feet stood in water not good when you’re pensioners.bath panel didn’t fit properly.floors so squeaky unbelievable so our name for it now is squeaky Bosworth Hall .save your money and stay home where it’s warm ..Our driver deserves a mention he was fantastic Tomas drove in all the bad weather on Friday nothing was to much trouble he was very helpful ..pity I can’t same about hotel”
“The staff at the gates branch are amazing they will help you always
And will help you always
Went to llandudno chatsworth house
Room warm clean meen were a little let down not hot luke warm
Entertainment was fab
Out bus driver was Jason
He was friendly funny and always spoke to you if he seen you helped u always”
“We went to the Edinburgh Tattoo with Caledonia Travel in August 2023. Stayed in the, 3 star, Brittania Hotel, which was dreadful and should not even be rated a 1 star! We waited 1.5 hours to get checked in, others waited longer. When we eventually got to our room it was disgusting; filthy windows; stained and un-hoovered carpets; dirty sink/bath; no hook to hang wet towels, curtain coming off the rail and very poor decor. The view from the room was of the reception roof which had empty cans, used vapes and other litter strewn around. Slept on top of the bed due to the uncleanliness of the room.
The lounge/bar area was unpleasant and poorly furnished. We were informed the bar closed at 11pm despite it being a Friday during the Edinburgh Festival. The dining room was dull and set out like a canteen. Meals were self- service so food trays had to be carried from the lounge to dining area causing some difficulty for people with mobility difficulties. The choice of food was very basic and unappetising. Desserts were also left on a counter, uncovered for 2 hours, before meal time. We ate out in Edinburgh including breakfast the following day, which was an added expense but at least it was fresh and appetising.
Caledonia Travel must have been aware of the poor online reviews for the Brittania Hotel yet continued to use it for overnight trips to the Edinburgh Tattoo. Coaches cannot park directly outside the Brittania Hotel! We witnessed people struggling to climb the hill to the coach due to mobility issues and breathing difficulties. It's a disgrace.
I've done trips with Caledonia Travel before but will NEVER use them or recommend them again.”
“Enjoyed Windermere hotel holiday very much.single room very basic. No room service unless requested. Food good & plentiful. Driver Darren very helpful. Trips were badly planned. No sail on the lake included. Carlisle & Cockermouth were not impressive. Nicer places with more interest should have been included. All in all value for money 5 day break”
