How would you rate
"Booked specific seats due to distance we were travelling as due to knee problems needed a little more room, even telephoned to make sure of this before booking arrived to find them taken, driver would not do anything about it when mentioned to him. Could not do the following days trip due to this and needed a day in bed when returned home which spoiled the whole break. Telephoned to complain told to email company. Emailed and no acknowledgement from them. They just take the money and run no customer service whatsoever never again."