Cakeshop.com Reviews

Name: Cakeshop.com
Rating: 4.92

4.9 Rating 608 Reviews

99 %

of reviewers recommend Cakeshop.com

Company Reviews

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Info

4.9

Based on 608 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

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"Great product and great customer experience thanks to Emily and the team. On Saturday our grandson did his oh by the way mum I need a cake for the coronation celebration in school this Friday\u2026 omg that gives us just 5 days\u2026 fingers on iPads it is and we found the cake shop on Etsy. All very well but will it get here in time? Whilst we panicked, Emily and the team did the business, and our cake topper arrived on Wednesday, despite the bank holiday, and before the gluten free cake was even out of the oven. It looks fantastic and our daughter loves it too. But in the end priorities are important\u2026 bowl licked, butter icing licked, topper - not licked :-( Yippee it\u2019s an A4 sheet with lots of edging so it tastes good too. Many thanks to the cake shop\u2026 we had lots of fun, and our daughter and grandson are also really happy."

Cakeshop.com 5 star review on 4th May 2023

Michael And Denise

"Very happy with our cup cake toppers, excellent customer service,all my emails and questions were answered quickly,very helpful. They arrived the day after I ordered them. A huge success with children and adults at our event,I will definitely be ordering more in the future. "

Cakeshop.com 5 star review on 27th March 2023

Anonymous

"Fabulous service when my grandson's cake topper didn't arrive after Royal Mail failed to deliver. I sent a desperate email just 36 hours before the party and they rushed through another order which arrived in time for the party. \r\nOne very happy grandson!\r\nThank you so much!"

Cakeshop.com 5 star review on 15th March 2023

Maureen Fountain

"Absoloutley incredible service. Their customer service is incredible, fast response and fast delivery and the product looks great! Thank you so much! \ud83c\udf1f\ud83c\udf1f\ud83c\udf1f\ud83c\udf1f\ud83c\udf1f"

Cakeshop.com 5 star review on 9th February 2023

Jess Withers

"What absolutely fantastic service I received from The Cake Shop.I had a very urgent order for printed toppers after being let down by another company. The Cake Shop were professional, helpful and efficient in getting my custom order to me in plenty of time. I will most definitely be calling them first for any other custom toppers. Thank you so much! Lindsay"

Cakeshop.com 5 star review on 10th August 2022

Lindsay Pemberton

"I had an issue with my payment for my order so I contacted cake shop in the hopes they could sort it out. They were absolutely amazing, Maisie in particular! Very quick responses and nothing seemed like too much trouble! In addition to this, the quality of my topper was amazing! I will be using cakeshop from now on. One very incredibly happy customer x"

Cakeshop.com 5 star review on 18th April 2022

Abbie Turner-Barrett

Anonymous

Anonymous // 01/01/2019

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Michael And Denise

Verified Buyer

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“Great product and great customer experience thanks to Emily and the team. On Saturday our grandson did his oh by the way mum I need a cake for the coronation celebration in school this Friday… omg that gives us just 5 days… fingers on iPads it is and we found the cake shop on Etsy. All very well but will it get here in time? Whilst we panicked, Emily and the team did the business, and our cake topper arrived on Wednesday, despite the bank holiday, and before the gluten free cake was even out of the oven. It looks fantastic and our daughter loves it too. But in the end priorities are important… bowl licked, butter icing licked, topper - not licked :-( Yippee it’s an A4 sheet with lots of edging so it tastes good too. Many thanks to the cake shop… we had lots of fun, and our daughter and grandson are also really happy.”

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Posted 11 months ago

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Anonymous

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“Very happy with our cup cake toppers, excellent customer service,all my emails and questions were answered quickly,very helpful. They arrived the day after I ordered them. A huge success with children and adults at our event,I will definitely be ordering more in the future.”

Helpful Report

Posted 1 year ago

Maureen Fountain

Verified Buyer

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“Fabulous service when my grandson's cake topper didn't arrive after Royal Mail failed to deliver. I sent a desperate email just 36 hours before the party and they rushed through another order which arrived in time for the party. One very happy grandson! Thank you so much!”

Helpful Report

Posted 1 year ago

Jess Withers

Verified Buyer

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“Absoloutley incredible service. Their customer service is incredible, fast response and fast delivery and the product looks great! Thank you so much! 🌟🌟🌟🌟🌟”

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Posted 1 year ago

Lindsay Pemberton

Verified Buyer

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“What absolutely fantastic service I received from The Cake Shop.I had a very urgent order for printed toppers after being let down by another company. The Cake Shop were professional, helpful and efficient in getting my custom order to me in plenty of time. I will most definitely be calling them first for any other custom toppers. Thank you so much! Lindsay”

Helpful Report

Posted 1 year ago

Abbie Turner-Barrett

Verified Buyer

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“I had an issue with my payment for my order so I contacted cake shop in the hopes they could sort it out. They were absolutely amazing, Maisie in particular! Very quick responses and nothing seemed like too much trouble! In addition to this, the quality of my topper was amazing! I will be using cakeshop from now on. One very incredibly happy customer x”

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Posted 2 years ago

Sandra

Verified Buyer

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“I have used Cakeshop before and been extremely happy but the customer service I’ve received this time goes above and beyond. I had problems ordering this time and Emily has been wonderful, processing my order and sending it so I have received it in time for my party tomorrow. Thank you so very much, the toppers are brilliant!”

Cakeshop.com 5 star review on 18th June 2021

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Posted 2 years ago

Anna

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“Such a brilliant service, so quick, efficient and helpful! Thank you Emily for creating the topper and suggesting a border for it. Second year running, I will be ordering again from you! Thanks again.”

Cakeshop.com 5 star review on 3rd December 2020

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Posted 3 years ago

Hannah Reay

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“Brilliant cake toppers! Easy to use website and quick delivery. Absolutely loved them! Will be using Cakeshop again in the future.”

Cakeshop.com 5 star review on 5th September 2019

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Posted 4 years ago

Anne Hendry

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“The replication or original oil paintings was superb and created a fabulous effect and conversation piece. Thanks”

Cakeshop.com 5 star review on 2nd September 2019

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Posted 4 years ago

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Anonymous

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“I was delighted with the icing topper you made me. Despite being warned that the quality of my photograph wasn’t good enough, it was fine and the birthday boy was very pleased with it.”

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Posted 4 years ago

Dee Hewitt

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“Fantastic service! Great communication & the prints were amazing quality! Would 100% recommend x”

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Posted 4 years ago

Heather Arnold

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“It was so quick and easy to use. Delivery was extreemly fast and the product itself was a great price! The product was exactly what i was looking for and was super easy to attach to the cake. It really made my boyfriends birthday to have such a personalised cake. I will deddo be using this again!”

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Posted 4 years ago

Kathryn McFarlane

Verified Buyer

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“Order came very quickly and well packaged. I ordered icing and wafer cup cake toppers. The clarity of the picture on the icing was much better, but pleased with both. Would recommend and use again. Thanks”

Cakeshop.com 4 star review on 2nd September 2019

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Posted 4 years ago

Cakes look awesome Kathryn! x

Posted 4 years ago

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Anonymous

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“The cake topper I received was excellent and the overall look was good. The only problem was that it did bubble after ba time so knowing a bit more about how much to use to glue it onto the cake etc would be useful, as I use a small amount of water as directed and some sugar glue around the edge. Many thanks Lynne”

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Posted 4 years ago

Dawn Cunnington

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“Very easy website to use from start to finish, end product arrived and was just what I was after and looked amazing on the cake. Will definitely use again.”

Cakeshop.com 5 star review on 15th August 2019

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Posted 4 years ago

Rebekah Ivell

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“Brilliant, quick service, the icing cupcake toppers are amazing quality, can't fault them and use them for all birthdays now!”

Cakeshop.com 5 star review on 9th August 2019

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Posted 4 years ago

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Anonymous

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“Arrived in the post within two days, photo was really clear, the colour was great. So easy to apply and I've never done it before. Adds a great personal touch to a cake. Fantastic thank you x”

Cakeshop.com 5 star review on 8th August 2019

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Posted 4 years ago

Mel Woolgar

Verified Buyer

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“As described came even better than expected. Excellent quality”

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Posted 4 years ago

Mrs

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“OMG these are amazing.They look great, the quality is great and the delivery was fast also easy to use. We were very impressed and will definitely shop here again. Thank you”

Cakeshop.com 5 star review on 23rd July 2019

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Posted 4 years ago

Christine Digney

Verified Buyer

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“Loved my cupcake toppers for my niece’s first birthday. Made them so personal. They arrived quickly and were so easy to pop out and stick on. Amazing! So glad I came across this company.”