CAD Software Direct Reviews

Name: CAD Software Direct
Rating: 4.86

4.9 Rating 210 Reviews

100 %

of reviewers recommend CAD Software Direct

Company Reviews

Metrics

Info

4.9

Based on 210 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About CAD Software Direct:

Independent providers of a wide range of 3D software and hardware.

62 North Hill
Colchester
CO1 1PX

Visit Website

Phone:

01206804984

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Anonymous

Anonymous // 01/01/2019

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“Quick and easy”

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“Helpful staff made it a simple process. Thank you”

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“The guys are very professional and knowledgeable with these programs and were very helpful also very polite. I will use them in future, thank you for such great service.”

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“CAD Software Direct are friendly and helpful giving an excellent support service. They are very fast to respond with easy to understand instructions to help you resolve your problem. I have no hesitation in recommending them.”

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“perfect everything went well no issues”

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“Having had several friendly and very helpful telephone conversations with members of the CAD Software Direct team, I purchased a CAD software package on line. Everything arrived promptly via informative emails and the software has been downloaded. Now, of course, I have to learn how to use it .....”

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“Friendly, accurate response to all enquiries. Good service all round.”

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“Very easy process, very helpful staff in dealing with any queries.”

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“Great product and customer service also excellent - had a quick query to get the programme working which was resolved quickly over the telephone..”

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“Great - what I needed good price and helpful”

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“All very simple and easy. Purchased and installed in less than 1hr. Recommended.”

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“My problem was with a 2016 perpetual Sketchup Licence which is no longer the licencing model and only for an outdated version, has since been chaned to a different format, and a borken PC. Responded to every email in hours, no trying to upsell things or forwaring me to other people. Very professional service and excelent support for something I bought years ago. I paid for it and they made sure it still worked for me.”

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“Rapidly Responsive, Knowlegable, Willing to spend time to help solve problems. Many thanks Dave”

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“Fantastic on the phone, really helpful and took the time to explain things to me until I understood. Very happy with the price and everything was very efficient and helpful. What more can you ask for? I do appreciate that this company has no allegiance to any particular software and so can give their honest opinion which I value.”

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“Easy, efficient and friendly”

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“good service”

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“Poor service, licencing still not resolved. Requested call back to discuss and failed to do so.”

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We're very sorry that our support fell short on this occasion. Unfortunately, it seemed that we couldn't recover from the incorrect licensing information that another reseller provided before you purchased with us and this seems to have led to some confusion and anger. We acknowledge that our responses could have been faster, so our apologies for this. Unfortunately, when software vendors are located in different time zones it isn't always possible to action licensing changes quickly. We did work to secure the licensing changes you requested as a priority, despite the time difference. We have had internal discussions about why you didn't receive a callback when requested (although you did receive an email reply and request for further information within the hour) and the hesitancy may have been down to the way you had spoken to our staff in previous phone conversations. We worked with the software vendor to ensure that they would extend the licence temporarily - even after we refunded you - to ensure no disruption whilst you re-purchased from another reseller, as you requested.

“Professional and fast communication and service. I can recommend CAD Software Direct.com and I will renew my annual order with them.”

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“Alex was so patient with me with setting up Sketchup pro 2021 and Vray. I emailed 10 times for support and each time Alex was helpful! Thank you Alex. I also bought my software from this company and I highly recommend them. Thank you!”

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“Alex was very helpful and got me up and running again”

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CAD Software Direct is rated 4.9 based on 210 reviews