Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.64

4.6 Rating 10,398 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,398 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

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Buy A Parcel 5 star review on 4th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the grinder because of the bag you advertised with it, I received a totally different bag no use to me. What really pisses me off is you couldn't get the bag advertised yet you are still advertising it!!!!!!”

Helpful Report

Posted 1 year ago

HI Daren, Sorry about this issue with your order. Occasionally errors do occur with orders. I understand you got in touch with our team at the time and we immediately raised a return for refund, with postage covered for you. We hope this goes some way to making amends for this issue with your order. If we can assist further in any way, please do get in touch. Kind regards, buyaparcel customer services.

Posted 1 year ago

“I purchased an item in stock with my credit card for next day delivery, received an email confirmation but never received a tracking number within 16 hours - i spent numerous times calling the advertised buyaparcel number and was met with a "all our agents are busy" message continually each time i called. Other form sent emails about packaging went unanswered also. Without any explanation or a call to me from their finance department, they refunded my purchase 20 hours later, to later claim by email, after i raised another ticket with them, that they had advised me it was a suspected fraudulent transaction - without any evidence they had contacted me. Dreadful. TL;DR I will shop elsewhere.”

Helpful Report

Posted 1 year ago

HI Paul, Sorry to hear you were unhappy with your experience. To explain, each transaction made with us goes through some checks of details with financial bodies such as your payment provider. Sometimes these bodies come back to us to advise we need to reverse the transaction, as details submitted may indicate a fraudulent transaction. We must strictly adhere to this advice, but do appreciate at times it is an error on the part of financial institutes and can cause inconvenience. We hope you are understanding of these necessities and would reconsider buyaparcel in the future. Kind regards, buyaparcel customer services.

Posted 1 year ago

“Really poor support. Not clear how to adjust the inlet pipes on the shower. would only 'guess' and refused to contact the manufacturer to confirm”

Helpful Report

Posted 1 year ago

HI Daniel, Sorry to hear your are upset by the service. We understand our agent attempted to assist and advised on your enquiry. It was advised we couldn't source more detailed information than the advice slip in the box with the product. We advised how you would adjust your product which was achieved during the call. Our agent also advised it is always best to get advice of a preferred professional when fitting plumbing items if in doubt of anything, as we wouldn't want any issues for our customers resulting in damage to their home. We also suggested during the call if there was any concern with the product we are happy to raise a return for refund also. Sadly toward the end of the call you insulted our staff and ended the call. Sorry our assistance wasn't adequate for you on this occasion. We have done our best to assist you. Kind regards, buyaparcel customer services.

Posted 1 year ago

“Bought a makita bit set never arrived no response to emails very poor”

Helpful Report

Posted 1 year ago

HI, Sorry to hear your order didn't arrive. Please do give us a call on 01502 473 025 at your convenience, we would love to assist. Unfortunately there are no order or contact details attached to your review for us to reach out to you. Occasionally emails get lost in the ether of the internet or are sent to the wrong address, so our team don't get them. I am also aware the team have been short staffed due to sickness and running behind on responding to emails. It may be we haven't yet reached your email. Sorry for the delay if this is the case. Kind regards, buyaparcel customer services.

Posted 1 year ago

“Items that were ordered were never delivered and you are not giving me replacement items or a refund. Never will I even look at your website again for items.”

Helpful Report

Posted 1 year ago

HI Ray, Sorry you are unhappy. We have looked into your case. It appears our team have been responding quickly and currently we are awaiting further feedback from your payment provider to help bring your case to a close. We await the payment providers review of the case to get it resolved, as soon as they respond they should also conclude the case and bring it to a close. If you would like a faster response, you may wish to reach out to your payment provider and request they review your case sooner. Kind regards, buyaparcel customer services.

Posted 1 year ago

“This item is faulty and I am still waiting for a representative to call me back regarding a refund”

Helpful Report

Posted 1 year ago

“Their courier evri lost my shipment. Because that's what evri do consistently. Buy a parcel made no effort to re ship just refunded. Waste of time.”

Helpful Report

Posted 1 year ago

Hi, Apologies that our carrier let you and us down on this occasion. We don't have your order details on this review, so we are unable to look into this fully. There are limited situations where we cannot re-send an item and refunds are issued. Such as a lack of stock once a carrier has lost the original shipment, however this isn't the only reason we are sometimes forced to refund over re-sending an item. Sorry that your order wasn't sent again, but we are glad to hear our team responded and resolved this issue by giving you a refund. Kind regards, buyaparcel customer services.

Posted 1 year ago

“Customer No NDAV2740 22/08/2022 purchased a Makita DTM51Z 18V LXT Lithium Multi Tool with Makita 191P95-1 STARLOCK 44 pc Set The Makita DTM51Z 18V LXT Lithium Multi Tool is not compatible with the Makita 191P95-1 STARLOCK 44 pc Set supplied therefore cannot be used. Photographs and emails have been sent showing that an adaptor is required to attach the tools to the Multi tool. No response or positive action taken.”

Helpful Report

Posted 1 year ago

Hi, We are sincerely sorry about this issue. We have been following up with supplier to attempt to resolve this problem and not getting the response we require in a timely fashion. We haven't resolved this issue in our usual timely manner at all, we want to assure you this isn't a normal experience with buyaparcel. You reached out to us yesterday and advised at this stage you would prefer a return for refund, which is totally understandable. We have responded with options as far as free postage for your return. Please do reply at your convenience and we will get the order returned for a full refund for you. Apologies again for these problems with your order, Kind regards, buyaparcel customer services.

Posted 1 year ago

“Diverted parcel to a drop off point cos I couldn't guarantee to be home at the expected delivery time. The parcel never got to the drop point, the shop blamed the courier and the courier blamed the shop. Took 2 weeks to get a refund. Won't use buyaparcel again.”

Helpful Report

Posted 1 year ago

Hi Eddie, Sorry about this issue. It appears you asked for your parcel to be delivered to a certain location but it was rejected at the delivery address. I can see as soon as the goods returned to our warehouse you were refunded in full. Sadly when a delivery is rejected, it can take a long time to return to us and we have no control over the delivery being rejected ourselves. Kind regards, buyaparcel customer services.

Posted 1 year ago

“Only gave 1 star as although the shower arrived quickly it was faulty, contacted Buy A parcel & was told nothing they could do & that I'd have to contact the manufacturer direct, very disappointed as now got to go through a load of hassle after being sent a shower that does not work properly........................... To say I'm annoyed is an understatement as having to put up with screaming children that cannot turn off the shower every day as the on-off button gets stuck, the manufacturer cannot come out for 2 weeks so we have to put up with mayhem, thanks Buy A Parcel.”

Helpful Report

Posted 1 year ago

HI Jim, Sorry you are unhappy, it appears you were given the following advise when you contacted us: "Hi, Thank you for contacting Buyaparcel and we are sorry to hear that your item is not functioning correctly. If the unit is still installed, you will be able to take advantage of the manufacturer's free of charge engineer service under their warranty. This involves contacting the manufacturer directly and arranging an engineer’s visit at a time that is suitable for yourself. The manufacturers engineer will test the unit on site and either repair or replace it under the warranty. Please note the engineer may ask to see a proof of purchase, if you need us to send you a copy of your sales invoice to you please let us know and a copy will be emailed to you. Please be aware that the warranty does not cover the engineer’s time if the fault is due to incorrect installation. Having it done this way avoids you having to pay any repeat plumbing costs, i.e. having the unit uninstalled and then returned back to us." We advise this to avoid you having de-install a shower, or have the costs of employing a plumber to do this for you. The manufacturer is very helpful and would send an engineer directly to your home to resolve any issues with the product. If we can assist or advise further, please do reply to our message. Kind regards, buyaparcel customer services.

Posted 1 year ago

“Do not buy from this company don't want to hear from you when item goes wrong bought a laser level of them only 6 months old don't want to know anything about it”

Helpful Report

Posted 1 year ago

HI Mark, Sorry to see you are unhappy. We have reviewed your case and can see our team advised on the warranty process for your Imex laser on Friday 16th September and Saturday 17th September, each time advising the warranty process, how to pursue warranty claims through ourselves or how to contact Imex directly for warranty claims. We can assist as advised, if you would like to pursue warranty on the product through us, please do reply to our messages and we will raise an authorised return for you. Kind regards, buyaparcel customer services.

Posted 1 year ago

“Not happy that when you purchase multiple items from this site they come from different suppliers and when an item has been lost by the courier BuyAParcel is not interested in resolving the issue. I had a package delivered to the wrong address, I contacted the courier and they admitted that the parcel was lost on 9 August 2022 and I was to seek a refund or replacement from the supplier. Today 12 September 2022 I still have not heard from BuyAParcel. Where is there customer services?”

Helpful Report

Posted 1 year ago

HI Ray, We have looked into your case. All items from your order were shipped and confirmed delivered by the carrier. It appears our team have been responding quickly and currently we are awaiting further feedback from you to help resolve any issues with your order. Please do respond at your convenience so that we can resolve any problems with your order. Kind regards, buyaparcel customer services.

Posted 1 year ago

“Paid for next day delivery. Have to cancel a job now as i got an email saying it will be an extra day for delivery. Not good enough. Could have bought yesterday in another shop. Why tell lies.”

Helpful Report

Posted 1 year ago

“Order cancelled without notification”

Helpful Report

Posted 1 year ago

“No reply to emails or messages if trying to return.”

Helpful Report

Posted 1 year ago

HI, We aim to respond to all messages and emails. Sometimes customers have tried to contact us but haven't been using the correct contact details. If your issue remains unresolved, please do call us on 01502 473 025 or email websales@buyaparcel.com for assistance. Our team would be happy to help. Kind regards, buyaparcel customer services.

Posted 1 year ago

“Light did not work”

Helpful Report

Posted 1 year ago

Hi, Sorry to hear this. We are always happy to resolve warranty issues with our orders, if you haven't already, please do get in touch. Our friendly team would be happy to assist. Kind regards, buyaparcel customer services.

Posted 1 year ago

“Very poor product”

Helpful Report

Posted 1 year ago

Hi, Sorry to read you haven't had a good experience with your purchase. If you would like to get in touch with our friendly customer service team, we are sure we can assist with this issue. We would contact you directly, but we are unable to find an order using the details provided in your review. You can call us on 01502 473 025 or contact us via our website. Kind regards, buyaparcel customer services.

Posted 1 year ago

“The item you sent has not got fast fit kit invoice no . 2265699 ….. will not buy from you again your service is not good very disappointed”

Helpful Report

Posted 1 year ago

Hi, We are sorry to hear this. Sadly sometimes items are missed by manufacturers. It is pleasing to see that when you contacted us, our team responded by sending out the missing items right away to resolve for you. Sometimes this is the best we can do when items are missed by manufacturers. We can't see that you have been in touch since, so we presume the missing parts arrived ok and were in good order. However, if we can assist further, please do get in touch. Kind regards, buyaparcel customer services.

Posted 1 year ago

“Not happy at all I had to return my item and pay for the postage to return it, nothing but problems, even when they received the parcel back it took weeks for them to refund my money back to me. The item I bought was misleading. I wouldn't recommend them, no offer to pay back the postage, customer service was smug and very un helpful.”

Helpful Report

Posted 1 year ago

Hi Edward, Thanks for your review. We have looked into your case and sadly we can't say your review is reflective of the reality of the situation. From our records it appears you ordered a particular model of tool, but actually required another. Sorry you felt this was misleading, the model of the tool is advised as clearly as possible on the listing and the model you were trying to purchase isn't mentioned in the listing you purchased. When you contacted us, our team immediately assisted by raising a return for you. Sadly, due to your location you were unable to take advantage of the free postage options we provide as a kindness in these situations. Once your order was returned it was processed as usual, and for a full refund. Unfortunately if a returning shipment is slow coming back to us, this would delay a refund. Kind regards, buyaparcel customer services.

Posted 1 year ago

“Ordered on Thursday and paid next day delivery, on Friday I received email that my item will be delivered on Monday. P.s. no bank holidays these days. Thank You guys. My first and last experience with you.”

Helpful Report

Posted 1 year ago

Hi, Sorry for any confusion here. We have looked into your order and it was ordered well after our 3pm cut-off on the 16th June for next day delivery, and would not have been dispatched until Friday 17th. We do our best to make cut-off times clear in our delivery guide online, and will review this to ensure it is as clear as possible. If we can be of any other assistance, do feel free to get in touch with us. Kind regards, buyaparcel customer services.

Posted 1 year ago

Buy A Parcel is rated 4.6 based on 10,398 reviews