Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.64

4.6 Rating 10,398 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,398 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

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Buy A Parcel 5 star review on 4th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The unit is NOT THE ONE IN THE ADD rubbish customer service not interested in solving the problem”

Helpful Report

Posted 1 year ago

HI Alistair, Sorry to hear of a problem with your order. You should always get the item advertised when purchasing with us. We can't see that you have been in touch for assistance with this issue, please do get in touch with our friendly team, they would be glad to assist and resolve any problems with your order. You can call us on 01502 473 025 Mon - Fri , 8am - 5pm and 8am - 12pm on Saturdays. You can also email us via websales@buyaparcel.com Kind regards, buyaparcel customer services.

Posted 1 year ago

“Shocking never again waited over 3 weeks for a 3 day delivery excuse after excuse”

Helpful Report

Posted 1 year ago

HI Michael, Sorry about this delay. Frustratingly we have seen more delays than usual this festive season with all carriers. These delays have bled into the new year somewhat and seems an industrywide issue at this time. Although the vast majority of our shipments have arrived on time. In some cases we have seen items we sent in December only just begin to arrive. If your order arrived too late to be useful, please be aware we have a no-fuss return policy and would gladly arrange a return for refund for you. Kind regards, buyaparcel customer services.

Posted 1 year ago

“Absolutely awful don't buy from them. I ordered a makita reciprocating saw and paid for next business day delivery as it was urgently needed for one of my jobs. I received an email saying it has been delivered however there is no sign of my parcel anywhere, I have tried contacting customer service by email several times and also by phone over 50 times and still no response. This is a very recent order if I don't hear from them I will be reporting them to trading standards. Please be very careful ordering from these people.”

Helpful Report

Posted 1 year ago

Hi, Sorry to hear of this issue. We have looked into your case and can see delivery was advised on 9th January. Our customer service team have reached out to you to assist with this issue and resolve. It is unfortunate you were unable to reach us. We have several people on several lines answering calls 8am -5pm Mon - Fri. There are periods when all lines are busy but also periods where none are. We can only put this difficulty reaching us down to bad luck. Our friendly team will work with you to resolve this issue of your missing delivery, we look forward to getting this problem resolved for you. Kind regards, buyaparcel customer services.

Posted 1 year ago

“I bought a DeWalt leather tool belt from Buy a Parcel for an anniversary present. I'd love to say how wonderful it was, but it wasn't delivered! Evri, (formerly Hermes), just didn't bother! I spoke to someone at Buy a Parcel, who confirmed that Evry made absolutely no attempt to deliver, returning the parcel instead of coming to our door. This is not the first, or last time Evri/Hermes has refused to deliver a parcel to us. I had to wait a long time for a refund and what's more, I had to look for another gift, with very little time to do so. I will never tire of writing bad reviews when it comes to Hermes, or Evri, or whatever they want to call themselves, because they are the worst courier company in the world! If your business is reliant on this god awful company, you will go into liquidation very soon, having to pay out for delivery AND then having to refund your customers! STOP USING HERMES/EVRI!”

Helpful Report

Posted 1 year ago

Hi Jamie, Sorry to hear of this bad experience with the carrier EVRi. Rest assured problem deliveries are recorded and addressed when we review our contracts with carriers. If we can be of further assistance on this issue, please don't hesitate to get in touch. Kind regards, buyaparcel customer services.

Posted 1 year ago

“Terrible service! Will not be using this company again. Needed these boots next day never turned up at all had to go through paypal to get a refund never had any communication what so ever if I could give you 0 I would! There was no customer service”

Helpful Report

Posted 1 year ago

HI Nichola, Sorry your experience wasn't a good one for you. We can explain most of this issue. Despite you paying for next day delivery, it seems our team made an error and shipped this on the slower free service. We can see this turned up a couple of days later than you would have expected and then the delivery was refused. We can't say they never turned up but it does appear due to the delivery being late you rejected this shipment, which is understandable. Apologies our team made this error with the shipping service. From there we don't seem to have any record of contact from yourself such as emails to let us know about this issue. There is no record at all that you contacted us. This would explain why you didn't get any communication from us. Your paypal case was then opened and approved for a refund. We hope this refund goes some way to making amends for this issue. Should you have trouble contacting us in future, please don't hesitate to review contact information on our website to give us a call or send us a message. Kind regards, buyaparcel customer services.

Posted 1 year ago

“Absolutely awful we choose the royal bath hotel In Bournemouth it was poor - rooms were so worn had to move three times and still bad. The buffet food for breakfast was either cold or dried out full of Greace and left without covers. Had to pay to use pool and car park £25 a night”

Helpful Report

Posted 1 year ago

HI Ashleigh, This doesn't appear to be a review for our services. We are buyaparcel.com, we supply power tools, plumbing and heating supplies etc. Your review appears to be one for a hotel associated with buyaparcel. Please would you mind removing or updating your review? Kind regards, buyaparcel customer services.

Posted 1 year ago

“The article was damaged the collection process was diabolical and still havnt received my refund”

Helpful Report

Posted 1 year ago

HI Paul, Thank you for your feedback. Sorry the process of return wasn't good for you. We do our best to make the process as easy as possible by making these collection bookings as per customer request. It seems despite our booking, the carrier arrived the following day to collect instead. We can't say these delays with collection never happen, but they are rare and not usual. Once collected the following day, we can see return went smoothly from there and you have been refunded for your transit damaged order. Rest assured issues with delivery such as transit damage are logged, and reviewed when we review contracts with our carriers. Kind regards, buyaparcel customer services.

Posted 1 year ago

“An absolute joke offers! Spending £400 to get 3% discount.”

Helpful Report

Posted 1 year ago

Hi Marius, Thanks for your feedback. We have looked into our recent offers, we are unable to find one that is specifically a 3% discount. Although we have had some excellent offers on recently. Such as 5% off any order made over £100 and various other great offers put out throughout the year. We will also have more excellent offers coming throughout 2023 our customers will be able to take advantage of. Please keep an eye on our website for the latest offers and deals. Please do get in touch with us, as we would love to look into this issue for you and understand what offer you have been viewing. Kind regards, buyaparcel customer services.

Posted 1 year ago

“Good company to deal with, leaf blower arrived quickly, but unfortunately was fit for purpose so had to return which was very easy, and would recommend buying from them.”

Helpful Report

Posted 1 year ago

HI Peter, Sorry to hear your purchase was faulty, but very pleased to hear our return process was easy for you and that you would recommend buying from us still. Please would you consider updating your review? As we feel 1 star is more for the tool due to the fault, and your feedback implies the service you received from buyaparcel was worthy of more than 1 star. Kind regards, buyaparcel customer services.

Posted 1 year ago

“Sadly the Item never arrived”

Helpful Report

Posted 1 year ago

HI, Sorry your order didn't arrive. However we can see our friendly team quickly resolved the issue for you, providing the option to send the order again or refund you. A full refund was issued for you. We hope our excellent customer service and your refund went some way to making amends for this issue. Kind regards, buyaparcel customer services.

Posted 1 year ago

“Never again Parcel still not arrived and struggling to get refund”

Helpful Report

Posted 1 year ago

Hi Sharon, Thanks for your feedback. Sorry to hear you are unhappy. We have to say having looked into your order we are unsure why this review is negative. It appears your order was delivered successfully several weeks ago with a photo of handover provided by our carrier, so we feel confident delivery was made. There is no record you have been in touch to advise you didn't receive your order or request a refund. If you would like to discuss this issue, please do get in touch with our friendly customer service team. Kind regards, buyaparcel customer services.

Posted 1 year ago

“My son ordered 3 room thermostats for me on 19/12/22 paid next day delivery, after speaking to them on phone, and told I would definitely get them the following day, if I paid extra.Money was taken out of my bank and guess what no thermostats have arrived, it’s now the 21/12/22 and I have had to send electrician away twice. Emailed and no reply Telephoned 41 times and guess what they are all busy. Ring from opening time all the way to closing time still busy. And I think the excuse will be blamed yet again on the delivery company. So why pay the extra.”

Helpful Report

Posted 1 year ago

HI Mark, Sorry to hear you had trouble getting in touch. We can certainly see a delay with your shipment, but glad to see when tracking your order it did reach you eventually. We want to assure you this order was shipped the same day you ordered on a next day service. Sadly DHL let both you and us down here and didn't meet expectations. We are at a loss to explain your difficulty reaching us, as during the majority of our opening hours we have 4 people answering the phones. There are often periods of the day where no one is on any of the lines. We can only assume bad luck or you called outside our opening hours. We can see you paid a premium for next day delivery, as this clearly didn't happen we will arrange a refund of your delivery fee. If we can be of any other assistance, please do get in touch. We'd like to think you'd have no trouble getting through to us on another occasion. Kind regards, buyaparcel customer services.

Posted 1 year ago

“Have tried to contact them to find out where my delivery is it is now over 2 weeks since I placed my order. The customer services do not answer phones or emails so would not recommend to use them with such poor customer services”

Helpful Report

Posted 1 year ago

HI, We are at a loss to explain your trouble reaching us. You can get in touch on 01502 473025 , we have customer service team answering calls from 8am-5pm Mon - Fri and 8am - 12pm Saturdays. You can also email us via websales@buyaparcel.com , if it arrives successfully you will receive an immediate automated response with a reference number for your enquiry. We can see you did manage to reach us in the end and our team quickly resolved this issue for you, once we were made aware of it. If we can assist in the future, please don't hesitate to get in touch. Kind regards, buyaparcel customer services.

Posted 1 year ago

“Waited 2 weeks for a standard delivery will not answer email and impossible to get through to on the phone”

Helpful Report

Posted 1 year ago

HI, Sorry for the issue with your delivery and that your order got lost in transit. We can't say shipments never go missing, but it is rare and when they do we will always look after our customers. We have looked into this issue and can see a refund was arranged for this order to resolve the problem. We are at a loss to explain your trouble reaching us. You can get in touch on 01502 473025 , we have customer service team answering calls from 8am-5pm Mon - Fri and 8am - 12pm Saturdays. You can also email us via websales@buyaparcel.com , if it arrives successfully you will receive an immediate automated response with a reference number for your enquiry. Kind regards, buyaparcel customer services.

Posted 1 year ago

“Extremely poor service..... Bought an item that advertised as in stock with a delivery in 48 hours... to then be told that it wasn't instock, given an ETA of a week later which has now passed, no further ETA, requested to change my delivery address due Christmas closure at my place of work, not able to assist despite the issue being and their end. Their advice was to cancel the order.... not acceptable...”

Helpful Report

Posted 1 year ago

HI, Sorry your experience wasn't good. Occasionally our team go to prepare orders and find stock missing or damaged. This seems to be what happened with your order. Due to the nature of some online payments , we can only ship to the original delivery address requested by the customer, to ensure all necessary protections on the transaction are there for our customers and ourselves. Because you required shipping to an alternative address, our team would have suggested cancellation/refund and re-ordering as the best option we could provide. Stock issues like this would be an inconvenience, we are sincerely sorry for any caused. We endeavour to improve our systems all the time, to reduce incidents like this to an absolute minimum. Kind regards, buyaparcel customer services.

Posted 1 year ago

“Horrible service, very bad and rude customer service, they advertise as 24h other courier delivery now is over a week and my gift for my brother isn't here It's a joke Avoid”

Helpful Report

Posted 1 year ago

HI, Apologies your order arrived a day later than estimated. Sadly December is a time where we see more carrier delays that usual, particularly this last festive season. We can't see that you have been in touch with us, please do contact us to discuss the quality of customer service you describe. As our team are often praised for their quality of customer service we would like to look into this further. Kind regards, buyaparcel customer services.

Posted 1 year ago

“Useless. You need to use a decent courier service rather than the incompetent DHL you use. Both orders made through buy a parcel have been hassle. 0/10. Tradesmen if your wanting your delivery quick avoid this company”

Helpful Report

Posted 1 year ago

Hi, Sorry about this issue with delivery. We can see DHL had so much trouble getting this to you they returned your order to us and we arranged a full refund for you. We can't say all deliveries go well, but problems like this are rare. We send thousands of items on a given day and the vast majority of deliveries go very well. Kind regards, buyaparcel customer services.

Posted 1 year ago

“Avoid this company. They use Evri (Hermes) and lose your parcel. Not interested when you enquire and request support. I will not use this company again”

Helpful Report

Posted 1 year ago

Hi, Apologies about the issues with your delivery. It appears you have been in touch and our team advised they would chase this delivery up for you Tuesday. Unfortunately despite chasing your delivery it appears the shipment is lost, as there is still no movement on the tracking. Due to this issue a refund will be arranged for your order today. We will also update you regarding this directly. Apologies again that delivery failed on this occasion. We keep a log of these kind of issues, they are reviewed and kept in mind when our contracts with carriers are assessed. You can be assured this loss will be addressed. Kind regards, buyaparcel customer services.

Posted 1 year ago

“Bought a faulty item. Mixer shower stopped working within weeks as handle spun but nothing happened as it didn't grip the valve to turn water on/off. Its because the part is plastic and it starts wearing down from the metal valve so no longer grips the valve. There was no way of removing the handle therefore had to break it to get to the valve to shut water off. When informed the company, they were insistent that it violates their warranty and did not want to hear any more. Very rude and unhelpful. Refused to give contact details of complaints and escalation procedure. Sent Consumer rights act letter of complaint. They ignored and insisted I do not contact them again. Refused to communicate further. This company has lots of complaints and a history of poor service and poor quality goods. Avoid at all costs!!”

Helpful Report

Posted 1 year ago

Hi, Sorry you are unhappy. Due to the physical damage you advised us you caused yourself, your warranty would have been void. We have run your case by management and been advised to issue you a refund a kindness. This has already been issued and should return to your payment method soon. There will be no need to return the product as warranty cannot be pursued on a product that is damaged by the user. We would advise to dispose of the product once you are confident your refund has reached your account. Kind regards, buyaparcel customer services.

Posted 1 year ago

“Ordered and paid for next day delivery, sent a dispatch email, however it hadn't actually dispatched, no answer from customer services for days and then a shrug of the shoulders and a refund for the additional I had paid for next day delivery, which is the very least that could have been done. Multiple emails chasing for an update with no reply until today.... Had I realised they would not actually ship on time I would have ordered elsewhere at a lower price.”

Helpful Report

Posted 1 year ago

Hi Steve, Apologies about this issue with your order. I can see our team shipped on a slower delivery service in error. This is not usual and the issue will be addressed with our team. I can see we responded to your complaint, apologised and refunded the delivery fee paid for faster delivery. We hope this has gone some way to making amends for this issue. Kind regards, buyaparcel customer services.

Posted 1 year ago

Buy A Parcel is rated 4.6 based on 10,398 reviews