Buy A Parcel Reviews

Name: Buy A Parcel
Address: 3-7 Pinbush Road, Lowestoft
Rating: 4.64

4.6 Rating 10,398 Reviews

91 %

of reviewers recommend Buy A Parcel

4.6

Based on 10,398 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Buy A Parcel:

Supplier of top Brand Hand and Power Tools, Plumbing and Bathroom and Garden and Gardening products in the UK and Europe.

Visit Website

Phone:

01502473025

Email:

websales@buyaparcel.com

Location:

3-7 Pinbush Road
Lowestoft
NR33 7NL

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Buy A Parcel 5 star review on 4th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was late although the item was correct.”

Helpful Report

Posted 1 year ago

Hi, Thanks for getting in touch and advising of this issue. Apologies your order arrived later than expected. We have looked into this issue, although shipped on time by ourselves, it seems it took twice as long as expected for the carrier to reach you with your parcel. There is no advise why this delay occured from the carrier, however, we log any and all issues with deliveries like this, to ensure they are reviewed with carriers when we review our contracts with them. We will certainly ensure this delivery is logged and considered. We hope this delay doesn't deter you from shopping with us in the future. If we can be of further assistance please do get in touch. Kind regards, buyaparcel customer services.

Posted 1 year ago

“my item arrived broken and upon contacting yourselfs i got no response”

Helpful Report

Posted 1 year ago

HI Cheryl, We are sorry to hear your order arrived broken. We have searched for contact from your self, but we are unable to find anything. Please do get in touch by emailing websales@buyaparcel.com or calling 01502 473 025. We would be happy to help resolve any problems with your order. Kind regards, buyaparcel customer services.

Posted 1 year ago

“Ordered as a gift for my wife on mothers day as i could not get one elsewhere and so this was the only place i could find one but had to pay almost as much extra for next day delivery as the item itself only for it NOT to come on the day but ended up arriving the following week AFTER mothers day. I did get the delivery cost refunded but it was a gift that my wife couldn't have to open on Mothers Day when it counted so didn't make up for it in any way.”

Helpful Report

Posted 1 year ago

HI Ian, We are sorry about this experience. Sadly, occasionally, deliveries get delayed for reasons beyond our control. This order was shipped on time, on the correct delivery service but unfortunately the carrier was delayed. We are glad to see you have been in touch and had your delivery fees reimbursed. Please pass our apologies to your mother for the late gift. Kind regards, buyaparcel customer services.

Posted 1 year ago

“Was not representative of the item I bought . Yes Makita box , but no it was not there chisel set & it was not individually packed as a set . I won’t use them again . I will go back to Howe tools or power tool world lesson learnt.”

Helpful Report

Posted 2 years ago

Hi, We are always happy to resolve any issues with orders. Do get in touch with our friendly team with your order details and we would be glad to resolve any issues. Unfortunately we are unable to look up your order at this time using the details shared to look into this issue further. We offer a 30 day no-fuss returns policy, so we expect at the very least a return for a full refund can be arranged. Kind regards, buyaparcel customer services.

Posted 2 years ago

“The parcel arrived on time but when opened the wrong blade was sent and not able to attach to the body. I sent it back 3 weeks ago and still heard nothing . Not a very good experience.”

Helpful Report

Posted 2 years ago

“We received our item on the 14th of February and due to personal circumstances the item was not opened until this weekend just gone. Carry case was damaged and plug inside has bent pins and faulty. Rang customer service and because this was not inspected within 48 hours of delivery, they won't do anything about this. Not very good service - now left with a faulty item that cannot be used.”

Helpful Report

Posted 2 years ago

Hi Kelly, Thanks for your review. Management are aware of your case and it has been discussed with them. They have advised due to the length of time since ordering and delivery, unfortunately we cannot honour claims for items arriving damaged or missing. We require notification within 48 hours of delivery, as we cannot take responsibility for the security and care of a shipment once it has left the posession of the carrier. We hope you are understanding, Kind regards, buyaparcel customer services.

Posted 2 years ago

“Not impressed. Item advert description was ambiguous. I didn’t get what I thought I was was getting. Buy a parcel made it virtually impossible to return. Ended up with an overpriced item. Wish I’d gone elsewhere. Won’t be using again.”

Helpful Report

Posted 2 years ago

“Prices were good but the delivery was hopeless, supposed to provide tracking info which did not happen then want an additional fee for resending the radiators, ended up getting a full refund but wasted 4 days because of their poor delivery system.”

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Posted 2 years ago

“Wasn’t as per the ad which showed it had changeable spray pattern on a switch on the head”

Helpful Report

Posted 2 years ago

“Not overly impressed. Very slow. Cheap product. Wouldn't go out of my way to use again.”

Helpful Report

Posted 2 years ago

“The website is very gd and everything is a very gd price but it said t would be ehre in a few days and it’s been multiple weeks since we ordered it”

Helpful Report

Posted 2 years ago

Hi Philip, I cannot see that you have been in contact with us about this, we didn't know you hadn't got the parcel - we don't check to see if all are signed for after sending with the carrier so excuse us, but we didn't know you hadn't had your order. So I have checked and the parcel is at DHL's depot in Jersey - it got there on the 28th November!.I have emailed customer service at DHL for info on why it is still there. When I get an answer, I can email you directly with the information. Thanks, Mike

Posted 2 years ago

“For the first few days they were ok but very dim, then they last about half an hour even after a sunny day. Won't bother with any more!”

Helpful Report

Posted 2 years ago

Hi Ian, if you are unhappy with your purchase, please email websales@buyaparcel.com or call us on 01502473025 we can deal with refunds/returns that way. I checked and couldn't see you had been in touch already before writing your review. Thanks, Mike

Posted 2 years ago

“Fairly quick delivery, but I think the advertising is misleading and the customer service unhelpful.”

Helpful Report

Posted 2 years ago

“i ordered a product and paid for saturday delivery but sadly it never arrived which caused a few problems as it was for a job, however once the care team where back in the office monday they did apologise and refund the extra delivery costs paid for. This doesn't compensate for the problems caused but at least they acknowleged the problem.”

Helpful Report

Posted 2 years ago

“Had a poor experience this time around. Very slow and very poor communication. Finally found out item was out of stock. Disappointing as usually very good”

Helpful Report

Posted 2 years ago

“The carrier DHL let you down. The 3 staples at the top were loose and cargo was then held together by 2 straps with the paddings out of position. a week later when my plumber came to fix found the power pack was missing. it appeared the cargo might have been tipped over or tampered with.”

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Posted 2 years ago

“Delivery where slower than paid for”

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Posted 2 years ago

“It seemed to take ages to have it delivered, some delivery organisations deliver the NEXT day and even sometimes the same day”

Helpful Report

Posted 2 years ago

“did'nt arrive next day even though we paid xtra to get it”

Helpful Report

Posted 2 years ago

“Bought exposed Bristan shower fitting , expected 5 year warranty. Turns out after about 10 showers and 15 months , was a "Commercial fitting " with one year warranty . After 2 failed e-mails , long waiting and no response to phone calls , no response. Bristan no better , using Commmercial as excuse for poor quality. not interested in customer service. Avoid , buy elsewhere Martin . Cumbria”

Helpful Report

Posted 2 years ago

Buy A Parcel is rated 4.6 based on 10,398 reviews