“Orders over 3 weeks ago and no sign of order. Sent several emails with no response and helpline has no answer. Sent email to cancel order, if no response will dispute with CC company. I get the whole covid thing is causing some issues but a small email to say we have your order and bear with us would have been nice. Thankfully only something small under €100 ordered but I feel sorry for anyone who bought something major.”
“I have the same complaint as previous customers. No sign of my shipment and all correspondence totally ignored. This is really frustrating. Company motto seems to be: 'We treat all customers with equal contempt'.”
“We have already been waiting for 15 days to get very important items for running our pizzeria. No delivery and zero communication in this day and age is not acceptable.”
“I ordered something a month ago, I haven't received it, I have sent an email to see what the story is, I got no reply, will some one please send me what I ordered or my money back, thanks Paul”
“phoned endlessly about my order as was worried hadn’t had any email to confirm friendly service reassured me it will be delivered on time and it was .”
“Unfortunately we had to wait a month for our product after numerous phone calls to see where the items were. The teapots are lovely, just a shame we had to wait so long.”
“We bought a Blue Seal Turbofan Compact Convection Oven E30M3 last week. We needed a quick delivery as we had to cater for a fete on the weekend. My husband contacted Buy Catering the day after we placed our order online to inquire about the possible delivery date. The staff at Buy Catering were very helpful and informative. We got our quick delivery and the delivery on the Friday was exactly as promised almost to the minute. The delivery person was helpful, knowledgeable and pleasant. All in all very happy with our purchase so far. Now need to use my oven more to explore is functionality further.”
“After two months I finally got my shipment and it was the wrong one. Somebody got my shipment and I paid for his shipping. Now they say it was my shipment cost not the one sent to me to cover his ass. Still waiting word on how to ship this old stuff to whoever it belongs to which means more time and effort for your mistakes...Not good”
“Easy to order - was informed very quickly that part of the order was not available and I was able to arrange a substitute without much bother. These arrived promptly. The whole experience was painless”
