Burnhills Reviews

Name: Burnhills
Rating: 4.90

4.9 Rating 5,831 Reviews

99 %

of reviewers recommend Burnhills

4.9

Based on 5,831 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Burnhills 5 star review on 29th November 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery and great products. Only problem was I wanted to order 2 of the organic layers pellets but there was only 1 Available to order.”

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Posted 1 year ago

“My parrot loves the food.great x”

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Posted 1 year ago

“Thank you, it was good ,reliable.”

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Posted 1 year ago

“It's my secret fishing bait shhhh, thanks”

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Posted 1 year ago

“Simple and easy to purchase. Delivered by dpd at a cost but still worked out cheaper than anywhere else. Please with my purchase and will shop again.”

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Posted 1 year ago

“The Poultry Fruit & Berry mega peck is a good solid block with a hole in the middle so you can hang it in the coop. I am very pleased with this boredom buster. Can't give it 5 stars yet because my hens are still not really sure about using it. Hopefully they will soon get used to it.”

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Posted 1 year ago

“need to improve the strength of the pigeon feed bags as some ended up with slight damage but overall impress”

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Posted 1 year ago

“Swift service. Less plastic please, wrapping in brown paper would be better.”

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Posted 1 year ago

“All my conure, love their new seed mixes.will be bye it again,and I didn’t have to wait for days keep going thank you”

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Posted 1 year ago

“Product was a little smaller than I imagined but nice and bright. Delivery was very quick and product well packaged”

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Posted 1 year ago

“Really happy with my items but I think you need to look into the charge of delivering the products bit steep of price haiths bird seed supplies do free postage on orders of 30 pounds hop this helps to look into this and see if you can come up with a better deal on the postage that's why I do not use you more buying products from you and I think its hurting your business of selling items on line yours sincerely john ernest beecham”

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Posted 1 year ago

Thank you for your feedback. I have spot-checked several of the most popular large bags of bird seeds (Niger Seed 12.75kg, Budgie Tonic 12.75 Kg, Aviary Mix 20Kg e.t.c). In all the cases I checked, the competitor you mentioned were charging between £11 and £16 more per bag, whereas our delivery charge is just £6.95. On the products I checked at least, the total price including delivery would be significantly cheaper at Burnhills. Although free delivery can often look attractive, it’s not always all it seems if product prices are higher to accommodate the Free Delivery. We may not of course be cheaper on every mix of products but it’s always worth comparing the total basket price. We have a bricks and mortar store and are committed to keeping prices low for all customers, in-store and mail order. It is therefore our aim to offer the lowest posible product prices, along with realistic delivery charges. We will of course continue to be mindful of both product and delivery prices and we thank you for your custom and feedback. I am pleased that you were happy with the service and we look forward to being of service to you again.

Posted 1 year ago