Burnhills Reviews

4.9 Rating 4,896 Reviews
98 %
of reviewers recommend Burnhills
Based on 4,896 reviews
Shipping & Delivery
Delivery Methods
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5

Write Your review

Tell us how Burnhills made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Burnhills 5 star review on 27th August 2021
D D Devlin
Burnhills 5 star review on 19th July 2021
A Wallis
Burnhills 5 star review on 25th May 2021
Emma Larney
Burnhills 5 star review on 19th September 2020
Sophia Fidler
Burnhills 5 star review on 19th September 2020
Sophia Fidler
Burnhills 5 star review on 5th July 2020
Robert Ramsay
Burnhills 5 star review on 3rd June 2020
Maria And Roma The Great Dane
Anonymous  // 01/01/2019
Please note that my order for a 4ltr drum of Solvitax still has,nt been delivered. Mrs Jack, 85King Edward St, Fraserburgh, Aberdeenshire, AB43 9PL
Helpful Report
Posted 6 years ago
Hi. I do apologise if you had expected your delivery by now. To clarify, you ordered on the evening of Friday 16th October on a 3-5 day service from dispatch. Your order was dispatched the next working day on the Monday 19th. A delivery estimate was displayed at the checkout when you placed the order which showed that delivery would take place between 22nd and 24th October. I have checked the tracking for your order and it does look to be on track for delivery within the estimate given. If you do require a quicker delivery for future orders, a two-working-day service to your location is also available at the checkout. I hope that helps. My apologies again for any confusion regarding the delivery estimate. If you have any questions, please don't hesitate to contact us.
Posted 6 years ago
Bag was split. Had to throw away a large majority of food.
Helpful Report
Posted 6 years ago
I'm very sorry to learn that your item was damaged in transit. We do make every effort with our packaging and use sturdy packing boxes. Our couriers are also usually very careful so it is most unfortunate that there was a problem on this occasion. If any part of our service falls below expectations, please contact us at your earliest convenience and we will make every effort to resolve any problems.
Posted 6 years ago
Burnhills is rated 4.91 based on 4,896 reviews