Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,919 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,919 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

Write Your review

Tell us how Bulb made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From the start Bulb have provided excellent customer service and even when I had an issue, they resolved it in a speedy and efficient manner.”

Helpful Report

Posted 10 months ago

“Hi guys' I needed to get a first home loan. The loan company requirements were a credit score from 600 upwards to get the loan, oh no! my credit score was stocked at 460 and I had no clue on what to do to increase my score I had no negatives or late payments on my report, I had 3 credit cards that I needed to pay off but weren't maxed out, I have a car loan and a student loan, but never missed a payment on one, I just didn't know why my credit was so low, I contacted TROVIANCREDITREPAIR@GMAIL.COM they helped me and I'm currently running on a 810, thanks to their great team”

Helpful Report

Posted 11 months ago

“Incompetent fools Waited more than 30 minutes on hold. Extremely rude staff and diabolical service. Its a nightmare to get a refund. Staff don't care or understand. Lady cut me off. No wonder you're in Administration and gone bust. Should be no stars for these incompetent fools. Hall of shame These fools need sacking Sanele Naeema Date of experience: 24 April 2023”

Helpful Report

Posted 11 months ago

Hi Mohammed, Thanks for taking the time to leave your feedback. I am sorry for the poor service and difficulty in redeeming your refund. At Bulb we aim to provide the best possible service and it sounds like you have not received that here. I have sent you an email directly about the issue. If you wanted to discuss it further please get back to me there. All the best, Ashleigh

Posted 11 months ago

“I have very little words to express the distress that has been caused to me by these incompetent beings. They've continued to send me estimated bills on a vacant property. I decided to pay £250 because they wouldn't resolve anything, got sent another bill that they've put in collections. Spoke to 6 useless customer service staff and they've no idea ! No notes, no resolution, no follow-up ! Called yesterday and was told I'd receive a call today ! NOTHING !!! If you're considering joining this service, please don't ! The suffering to one's mental health isn't worth”

Helpful Report

Posted 1 year ago

Hi Jessie, Thanks for leaving a review, I'm sorry to hear you've not had a good experience while trying to get this issue sorted. This is not the level of service we aim to provide at Bulb. If a property is empty then estimated bills are automatically generated in the absence of actual readings. If you can get some readings from the property for us then we can revise the billing and issue a refund if that is needed. I will send you an email directly from myself so we can work towards a resolution for you. All the best, Katie

Posted 1 year ago

“i want to get more information”

Helpful Report

Posted 1 year ago

Hi there, Thanks for taking the time to leave us a review, I'm sorry for any poor service you have received. I will drop you an email directly from myself, please reply back to me there with any concerns you are having regarding your account and I'll be happy to help. All the best, Katie

Posted 1 year ago

“I’ve been struggling at the moment and they have been such a great help in supporting me through this”

Helpful Report

Posted 1 year ago

“Once the problem was found it was sorted promptly and efficiently. Thank you”

Helpful Report

Posted 1 year ago

“Had a problem with my electric supply spoke to Tom who was very professional and helpful now all sorted thanks”

Helpful Report

Posted 1 year ago

“Can't wait to move over to octopus this company are useless had nothing but trouble with my meter not taking payments I spend half my days calling them to sort it out”

Helpful Report

Posted 1 year ago

Hi there, Thanks for taking the time to leave us a review, I'm sorry to hear about the issues you are having with your meter and topping up. I have sent you an email directly from myself, please reply back to that with your account details so I can take a look into this for you. All the best, Katie

Posted 1 year ago

“Bulb were very helpful but I was disappointed when they had to take the direct debit out on 27th of the month. I informed them the money would not be in until the 31st and they could not change it.”

Helpful Report

Posted 1 year ago

“Very professional”

Helpful Report

Posted 1 year ago

“Bulb have always been helpful and honest with us. Very pleased with polite customer service.”

Helpful Report

Posted 1 year ago

“Excellent customer service. A pleasure to deal with.”

Helpful Report

Posted 1 year ago

“Always helpful and polite”

Helpful Report

Posted 1 year ago

“Really responsive customer services team who were very re-assuring and supportive. Quick and simple processes online/by email.”

Helpful Report

Posted 1 year ago

“Was put on hold and left ...had to call back before another operative did (maybe ?) What I was told would have been done yesterday ...getting a bit fed up calling bulb now.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to share your feedback with us here on Reviews.io. I'm sorry for the poor experience you've had with us. We always aim to provide great service to our members, and it sounds like this isn't what you've experienced here. From your account, I can see that you have been experiencing issues when topping up your Smart meters as well as when making requests to transfer an amount from one meter to another. I've sent you an email directly from myself, so if you want to discuss this issue further then please reply to me there and hopefully, we can come to a resolution. Regards, Lloyd

Posted 1 year ago

“Great help given when I had a problem with my electric key. Would have been easy for them to tell me to go to the website but instead they helped me directly and solved my issue”

Helpful Report

Posted 1 year ago

“I was very happy when spoke to a lady an she sorted my vouchers out for me straight away”

Helpful Report

Posted 1 year ago

“I was very happy when spoke to a lady an she sorted my vouchers out for me straight away”

Helpful Report

Posted 1 year ago

“Very pleased with service provided, listened and dealt with issue promptly and resolved same day.”

Helpful Report

Posted 1 year ago

Bulb is rated 4.1 based on 3,919 reviews