Bulb Reviews

3.21 Rating 520 Reviews
53 %
of reviewers recommend Bulb
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
100%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.56 out of 5

Write Your review

Tell us how Bulb made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Anonymous
Anonymous  // 01/01/2019
Exc service
Posted 5 seconds ago
So far so good. App works well and got my £50 referral money with no fuss. Seem a good company and had no issues moving over. Like the idea of having only one tariff as it means I know I’m on the best tariff they have. If these didn’t work out I was going to try Octopus energy but currently can’t see why I would move again.
Posted 40 seconds ago
Expensive seem to be topping up gas and electricity more than previous suppliers.
Posted 2 minutes ago
Do not get your energy here. They have been charging me £10 a day on a pre-payment meter for my electric. I have complained about the amount I have been charged many times before and I was told to have someone look at my meter (because there is definitely an issue with it) it was going to cost me a further £120 to have someone look at it! One night, my money wouldn't load onto the meter and it was the middle of winter. I phoned them to ask them to do something and I was assured on the phone by the man that my electric wouldn't get cut because it was winter. Well, It did! They cut it and my son was only 2 at the time, so, we were left in the dark and the cold. What an awful company!! I wouldn't recommend this company to my worst enemy.
Posted 3 hours ago
Excellent transition of supply and kept fully informed at all times.
Posted 3 hours ago
Outstanding service and very competitive rates.Very pleased I changed to Bulb.
Posted 18 hours ago
Best thing is you can just scan your gas meter it’s so easy They send enough emails to keep you informed about switch and how it works, and enough emails to get the info they need. Gives notice when you need meter readings and invoices are quick to be received
Posted 19 hours ago
The app is so fast and easy which was my issue with previous supplier
Posted 20 hours ago
Bulb is prompt and efficient. They are friendly. Their price is reasonable.
Posted 21 hours ago
VERY DISAPPOINTED WITH BULB TO BE HONEST, WOULD NOT RECOMMEND AT PRESENT. THEY PORTAY THEMSELVES AS A PRICE COMPETITOR AND THEN WHEN YOU SIGN UP THEY PUT THE PRICES RIGHT UP TO THE GOVERNMENT CAP SO NO GAIN FOR ME AT ALL. WHOSE FAULT? mine: for hoping they would be cheaper in the long run as they advertise. By the way who gave a price reduction when wholesale gas prices dropped massively last year? Not Bulb? If I could give 0 I would.
Posted 21 hours ago
Hi John. Thank you for leaving us a review. We are sorry to hear that you've not had a good experience with Bulb. We did have a price increase on the 17th April. After these changes Bulb is still below the energy price caps. Overall, Bulb prices are £81 below the ’Default’ energy price cap, which limits the annual cost of energy for people who pay by direct debit. And for Pay As You Go members, Bulb prices are £9 below the ’Prepayment’ price cap, which limits the cost of energy for people who top up. You can see more about our price change in our blog post here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-mar-21 We did also have a reduction in gas prices, to reflect the wholesale market, in the October price change, you can see the details of this here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-sept-20. Thanks, Mel
Posted 5 hours ago
We're new customers. So far no problems at all
Posted 21 hours ago
I recently changed to Bulb because I was with them before moving house and very pleased with their service, prices and clear to use app. Would recommend highly.
Posted 22 hours ago
I changed from Green Energy which was taken over by Shell Bulb is just great Everything went so smoothly and they keep in touch all the time I am happy
Posted 22 hours ago
It would've been 5* had Bulb actually returned a response to my last email. Despite this, I've no other issues with the service Bulb have given.
Posted 22 hours ago
Great to have monthly updates .
Posted 22 hours ago
I am new to Bulb but so far totally satisfied
Posted 23 hours ago
Brilliant service from start to finish. Highly recommend
Posted 1 day ago
Excellent comunication
Posted 1 day ago
Brilliant service from start to finish. Highly recommend
Posted 1 day ago
I've been with bulb for many years, I never had any problems with them
Posted 1 day ago
Bulb is rated 3.21 based on 520 reviews