Building Supplies Direct Reviews

Name: Building Supplies Direct
Rating: 4.53

4.5 Rating 2,049 Reviews

88 %

of reviewers recommend Building Supplies Direct

4.5

Based on 2,049 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Building Supplies Direct 5 star review on 18th August 2021

Anonymous

Building Supplies Direct 5 star review on 30th March 2021

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Building Supplies Direct 5 star review on 13th March 2021

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Building Supplies Direct 5 star review on 2nd March 2021

Building Supplies Direct 5 star review on 11th December 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Checked stock, ordered items, took money, 4 days later refunded as not in stock. Useless”

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Posted 3 years ago

“I bought a piece of equipment which appeared to have a faulty 'On-switch'. I have tried calling several times but get told to email due to Coronavirus. I have emailed Building Supplies Direct twice several weeks apart but have still had no response. Very poor customer service!”

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Posted 3 years ago

“I didn't receive one item (stapler).I made an order over 70£ to get a free postage which wasn't. I choose a normal delivery you gave me an express one. I sent message to be delivered next day ( beeing day of) the courier left the parcels (10 kilos each) to my neighbour ( probably to reduce the spread of Covid 19) Over all I'm disappointed of delivery part, even was faster than I expected.”

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Posted 3 years ago

“Vice delivered damaged twice.... Did not pacakge any different the seond time. Also they don't provide refund once THEIR courier has collected the item. i.e. They still think its your responsibility to get the item back to them before a refund is provided even though the collection is arranged by them. Shame they could not package better.”

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Posted 3 years ago

“Ordered items and paid for them, only to be told a couple of days later that they could not supply the goods. They did apologise and refunded me.”

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Posted 3 years ago

“good product, but ordered 16/10 and arrived 2/11. terrible customer service. no reply to 2 phone messages or 2 emails - totally ignored”

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Posted 3 years ago

“My item was available to order, I heard nothing then 10 days later got a refund Shocking”

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Posted 3 years ago

“I ordered this garden gate latch online as it was advertised on the Building Supplies Direct website. Paid for it and after some time received email that sorry, but the item is not available and got refund. On the face of it sounds OK, but in fact I lost my time, involved moving my money on and back and have to start searching for the latch again! That is NOT a good custom! And simple sorry and just returned money is not sufficient!!! Very poor service.”

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Posted 3 years ago

“Cancelled order and gave no explanation why”

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Posted 3 years ago

“I ordered an SIP Tig Welding Torch and was sent the wrong model. Due to timescale restrictions I had to adapt the item to fit my welding machine. I'm not convinced it was even an SIP item just one similar. SIP torches come with a gas connector fitted and it did not say SIP on the torch. This had no connector either. I did not ask for a refund or replacement as I had no choice but to get the welding done. It was also poorly packaged in nothing but a padded envelope. Given this item cost £82 you'd expect it to be boxed.”

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Posted 3 years ago

“Not great when your website shows the item is in stock. You don't have it in stock and it is actually being dispatched directly from the supplier. Very disappointing!”

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Posted 3 years ago

“Can't review my purchase as,after waiting over a week for it to arrive, I was informed that you were out of stock of the item I ordered.”

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Posted 3 years ago

“cancelled my order instead of putting my order as backorder - for Clarke's 8in ducting for air mover . Very annoyed!! They should have rung me to discuss this!!!!!”

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Posted 3 years ago

“Poor service never got tool box I ordered and was told 12 days later”

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Posted 3 years ago

“They cancelled the order and I never received the email telling me, got them elsewhere thankfully otherwise would have lost the job!”

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Posted 3 years ago

“item wasnt in stock and had to wait weeks for delivery. no communication to say product was unavailable until i chased up missing delivery.”

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Posted 3 years ago

“Got my address mixed up for some reason although it had correct postcode. Should have arrived on Monday, still waiting I've tracked it down to Oakley Transport in Hereford!!!”

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Posted 3 years ago

“Items shown as in stock on the website are actually unavailable. Waste of time.”

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Posted 3 years ago

“Part of my delivery didn’t arrive. I’ve continually tried calling with no answer to the phones. The answer phone message recommends to email sales which I’ve done twice with no reply. They’ve taken the money but not delivered on the goods.”

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Posted 3 years ago

“Terrible service. Never use them again. Awful. Not interested in helping resolve delivery problems. caused by themselves. Result...they have my money but I don't have my screws!”

Helpful Report

Posted 3 years ago

Building Supplies Direct is rated 4.5 based on 2,049 reviews