Building Supplies Direct Reviews

Name: Building Supplies Direct
Rating: 4.53

4.5 Rating 2,049 Reviews

88 %

of reviewers recommend Building Supplies Direct

4.5

Based on 2,049 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Building Supplies Direct 5 star review on 18th August 2021

Anonymous

Building Supplies Direct 5 star review on 30th March 2021

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Building Supplies Direct 5 star review on 13th March 2021

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Building Supplies Direct 5 star review on 2nd March 2021

Building Supplies Direct 5 star review on 11th December 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website let me order goods and pay then subsequently received notification that due to stock error the item was not available so all cancelled and had to go elsewhere which very frustrating”

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Posted 3 years ago

“I did ordered some products and was cheaper than Amazon but I waited 15 days till they arrived A downer when you do some quick fix I will use it again just to check and hope for different experience”

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Posted 3 years ago

“I ordered a compressor and paid for it, waited a few days for it to arrive, it didn’t so I checked my paypal account to make sure I had paid for it. I had and noticed that I had a full refund. No email to explain but thanks for not keeping my money. Now I have to start again elsewhere”

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Posted 3 years ago

“Ordered over a week ago with 2-3 day express delivery... still nothing. Stated out of stock but why not send the rest of the order we need and send other bits out once in stock. Won't use again.”

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Posted 3 years ago

“ORDER GOODS OFF WEBSITE TOLD THEY WERE IN STOCK AND PAID THEN TOLD NOT IN STOCK AFTER I CHASED YOURSLEVES FOR UP DATE NOW NOT IN TILL OCTOBER.”

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Posted 3 years ago

“Order did not turn up by given date. When I contacted them, although my order had been advertised as in stock. It was not & had been placed on back order. Nobody thought to let me know this. I was continually told this and that there was no time scale as to when I may receive my order. This information was even repeated to me after I had notification from themselves and a courier company telling me that my order had been dispatched.”

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Posted 3 years ago

“I daid for a faster delivery but it stll took a week to arrive. The item was also not what I ordered.”

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Posted 3 years ago

“very disappointing. purchase made and paid for, but same day a credit was received for the full amount. however, I did not understand why this had occuirred and presumed the item was no longer available, hence a credit issued. I discoverd this via Paypal. whilst there appeared to be a couple e mails from BSD I could not open any of them and was unsure of what the content was. Appreciate refund made rapidly butdisappointed in not obtaining the item.”

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Posted 3 years ago

“Order was late without any warning. Don't think I would have got my items at all if I hadn't emailed with a prompt. 3 out if the 8 aerosols had broken SAFETY caps, rendering them..... We'll unsafe!”

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Posted 3 years ago

“I received no confirmation of order, or payment, or expected delivery. The order must be the one with DHL, but they say they can’t deliver because the supplier didn’t give them enough address info for delivery. I am trying to get DHL to deliver but they are not responding.”

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Posted 3 years ago

“Phoned this morning and still your company has not called back.”

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Posted 3 years ago

Hi, we do advise on the answerphone message to email us as many of our staff are still working from home

Posted 3 years ago

“Item on web site not available at the time and a very long wait for delivery”

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Posted 3 years ago

“The delivery time was good, however the Evostick glue I purchased was badly - not protectively enough for the bottle and so the glue had leaked out into the wrapping.”

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Posted 3 years ago

I'm sorry to hear your item was damaged in transit. If you contact us through the sales email you will be able to arrange a replacement

Posted 3 years ago

“I have not received my order!”

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Posted 3 years ago

Please chase directly with us through the sales email

Posted 3 years ago

“The product I ordered was out of stock and the delivery was very slow.”

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Posted 3 years ago

Can't order if its out of stock?

Posted 3 years ago

“Appreciate difficult time and delay but the lack of communication when enquired and the absence in the reply of any useful information wasn't helpful”

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Posted 4 years ago

“Have still not received my order but payment was taken”

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Posted 4 years ago

The item has been shipped and is still in the royal Mail network. They are experiencing severe delays at the moment due to the increased volume, but hopefully your order will be with you shortly

Posted 4 years ago

“I have not received my order ?”

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Posted 4 years ago

“Received damaged items , asked to order again and the price had gone up in 2 weeks , so refund at the old price, but charge me more this time round .”

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Posted 4 years ago

“Havent even received yet so carnt really leave a review”

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Posted 4 years ago

Building Supplies Direct is rated 4.5 based on 2,049 reviews